Chatty AI Chatbot & Live Chat
Chatty: AI chatbot + ChatGPT for Shopify
Rating
4.9
feedback
1,634
chart
#353
All reviews
Review RSS Feed
Aug. 4, 2025
Hana was great! Really helped me set-up the app and get everything functioning perfectly. Highly recommend!
Aug. 4, 2025
Love using Chatty! The app runs super smooth and we hardly ever have to touch it. When we do need help, Hana from support is always quick, friendly, and super helpful. Totally recommend if you want an easy, reliable chat app with great support!
July 31, 2025
Excellent Support. Hana was able to resolve our caching issues immediately.
July 30, 2025
Be careful. As soon as you install it, your admin's email address will be given out to all visitors that it can't find some answers to. Also, it is a lopsided plan...if you are small and have 1,000 products then you are going to need to spend for 10 agents and 5.000 replies just to get your 1,000 products in, even though you might only need 1 agent and 200 conversations.
Thank you for sharing your honest feedback. We're really sorry to hear about your concerns and have sent a follow-up email to clarify things more thoroughly. Regarding the admin email display, this is part of the fallback logic during the AI training phase, and we understand how this may have caused confusion. The good news is that we've now improved this flow to ensure greater control and security over what’s displayed to visitors. As for the pricing plan, we appreciate your input. Our current model is designed to offer flexibility across various store sizes. Thanks again for giving Chatty a try, and please feel free to reply to our email if you're open to discussing this further. We’d love the chance to better tailor the experience for you.
July 30, 2025
I had a wonderful experience with the Chatty AI chatbot support team. The service was efficient, friendly, and incredibly helpful. A special thank you to Jade and Alyssa - both were exceptionally kind, patient, and knowledgeable. They made the whole process smooth and stress-free. Truly top-notch support!
July 29, 2025
Thank you very much to Sonny for his help and guidance, which has made running my store much easier.
July 28, 2025
I just started building my brand and Chatty has made life so much easier :) I appreciate the quick fast-action no BS attitude and approach to finding a resolution that each agent I've encountered has. Top of the line customer service! I love everything about this application and I know that my clients and customers will appreciate the ease of use of their software as well. It's super user friendly (on both sides) and it provides my consumers with fast answers and us with reduced help tickets. Very satisfied customer :)
July 28, 2025
I really like the app, especially their support team. Jade assisted me, and she was incredibly fast with her responses, as well as being super engaging and helpful.
July 27, 2025
My philosophy has always been that customer service is ALWAYS part of the product. Things happen and how they're handled means a smooth solution and trust or gnashing of teeth and uncertainty. I chose Chatty for its comprehensive offering with FAQ and a bot 'learning' from FAQ's, product data and custom information. How cool is that? And I love the idea of being live when available and the Chat bot to be available other times to provide functional responses that we can follow up on. I have also been with AVADA on our main site for over ten years and know their customer service is second to none. This proved true once again when I couldn't complete the Chatty setup for some reason. Help was available immediately. First with Sonny and then when he went off shift, Audrey came on and was super helpful and got me up and running in minutes. I love the fact that I could match Chatty to my brand colours and it looks terrific. I'm still working on completing my FAQs and, as Audrey explained I can import them all at once. Audrey provided comprehensive screenshots and, when needed, went on the site as collaborator to fix the internal glitch. Well designed apps like this with superlative customer service like AVADA give entrepreneurs like me a brilliant leg up in our own customer experience. That's what success is all about. Right? Thanks! Marilyn
July 26, 2025
If I could give 100 stars, I would. These developers are absolutely amazing—and the service is ridiculously on point. Honestly, I don’t think I’ve ever received better support from any app developer, ever. It’s so good, I almost don’t want to write this review because it might give my competitors an edge. This app is going to save my company a ton of time while answering customer questions up front, 24/7. We’re already pouring more leads into the site now that Chatty AI is up and running—and dialed in. It's that good. The setup is straightforward if you know your way around GPT-style prompts, and what you can do with this is unbelievable. The AI agents are incredibly smart, the customization is next-level, and again—the service from the team behind it is just top-tier. If you're on the fence: don’t be. Just buy it. Game-changer.
July 25, 2025
Super friendly and easy to use! Chatty makes it so convenient to manage messages across multiple channels in one place. The integrations are smooth, and the support team especially Hana is always so helpful and responsive!
July 25, 2025
Jasmine me atendio y resolvio mis consultas muy rapido y muy amable,muchas gracias!
July 22, 2025
Super cool App, easy to set up with help of their wonderful support team "Hana". We installed, setup and deployed in less than an hour. Thanks Hana
July 21, 2025
Abby has been amazing! She went above and beyond to help us set up the Chatty app on our Shopify store. Super responsive, knowledgeable, and friendly throughout the whole process. Thanks to her support, everything is running smoothly. Great job, Abby!