Chatty AI Chatbot & Live Chat
Chatty: AI chatbot + ChatGPT for Shopify
Rating
4.9
feedback
1,634
chart
#353
All reviews
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July 20, 2025
Hana provides very good help. Still in trial, the experience is good so far.
July 20, 2025
I really like Chatty AI—it’s simple to use and fits perfectly with my store’s needs. Big shoutout to Jasmine for helping me figure out where to change the AI name and avatar shown in customer chats. She was super helpful and made the process smooth and easy. Great support and a great tool overall!
July 17, 2025
Super App, komplett anpassbar, umfangreiche Funktionen. Wenn mal etwas nicht gleich klappt, einfach den Support kontaktieren, der ist jederzeit erreichbar. Alle Supportmitarbeiter sind super freundlich und hilfsbereit. Ich hatte das Vergnügen mit Sonny, er hat mir sofort geholfen und mein Problem gelöst. Ich kann die App nur empfehlen.
July 17, 2025
What a Best app to use. All the set up was smooth. Great support. Especially by Jade and Henna. They helped me through the navigation easily. Jade and Henna were all the more supportive. I loved this app.
July 17, 2025
Chatty's set up along with their customer help is outstanding. A special thank you to Jade, for making our experience a 10/10.
July 16, 2025
Chatty makes it really easy to organise my FAQs and show them to customers in a clean, simple way. What I love most is that it supports all kinds of communication, WhatsApp, Messenger, Instagram, email so no matter how customers prefer to reach out, I can offer it. Support has also been great. Every time I’ve had an issue, the customer service team fixed it fast. That’s a big bonus. Overall, it’s a solid app that just works, makes life easier on both sides.
July 15, 2025
Hana, was quick to respond and resolved the issues with the app on my store efficiently.
July 15, 2025
Great service so far, and a very positive experience. Audrey was very helpful in my first service chat. Pleased with early results. AI only works with chat - hoping that feature can be expanded to FB and IG messenger as well as emails.
July 15, 2025
The app is easy to use, and the support team is very helpful and responsive. Thanks to Audrey, my questions were answered quickly and professionally.
July 13, 2025
Great experience! Andrew and Jasmine were really helpful! This app is also very useful, highly recommended!
July 12, 2025
Excellent AI Chatbot for Shopify – A Game-Changer for Our Store! Chatty has completely transformed the way we handle customer support on our Shopify store. From instant replies to 24/7 engagement, it makes communication smooth and efficient. The AI is smart, context-aware, and surprisingly accurate in handling queries about orders, returns, sizing, and even promotions. What we love most: Instant customer response — no more waiting times. Customizable and easy to set up — seamless Shopify integration. Reduces support workload — fewer manual tickets and follow-ups. Boosts sales — by guiding visitors in real time. Our customers appreciate the quick answers, and we’ve seen a noticeable increase in conversion rates since integrating Chatty. Highly recommended for any Shopify store looking to improve customer service and automate repetitive tasks without losing the human touch.
July 12, 2025
this app is insane, works very smoothly for my customer service and also getting help whenever i need any help, big shot out to Hana one of the customer support that helps me alot
Aug. 6, 2025
Poor performance overall. Been letting it run for about a month or 2 and so far, lots of issues with performance, AI response, assigning, etc. Will give one more try and return
Hi Nova Pets Store Store Owner, Thank you for your feedback. We're truly sorry to hear that your experience with Chatty didn't meet expectations. We did notice your concerns and were actively looking into the AI behavior and chat reassignment issues you mentioned. However, it seems your store was closed before we could follow up further. If you ever decide to reopen, please feel free to reach out to our support team. We’d be more than happy to help set everything up properly and ensure a much smoother experience. Wishing you all the best, and we hope to support you again in the future! Best regards, Chatty Support Team
July 10, 2025
Fantastic app for AI and integration with Shopify. Support is always on hand and super fast at replying! Only feedback is it can't auto assign to agents in order when you run the AI at the same time - which can be hard when you have multiple agents active every day.
July 10, 2025
Quick way to generate FAQ’s clustered by subject and with dropdown answers. Other tools I have not used yet but probably work just as easy. Excellent support as well. Language can be set to Dutch, there is a free version available but You might need a payed version when scaling up