Chatty AI Chatbot & Live Chat for Shopify

Chatty AI Chatbot & Live Chat

Sell more: AI chat, livechat, inbox, help center & WhatsApp
Rating
4.9
Feedback
1,799
Reviews
Chart
#141
Shopify

All reviews

5 / 5 Share
Dec. 4, 2025

muy recomendado

Store Using app Total reviews Average rating
autoRsport42 About 1 hour 1 5.0
5 / 5 Share
Dec. 4, 2025

I’ve tried other chatbot apps, but I’ve never seen an app as convenient as Chatty. I had some additional questions, so I reached out to customer service, and the representative Hazel resolved my issues perfectly in real time. I highly recommend this app.

Store Using app Total reviews Average rating
Pawomics, Treat Pets Differently. About 2 hours 1 5.0
5 / 5 Share
Dec. 3, 2025

Hana and Megan were super helpful with the onboarding process and training the AI, still currently testing it

Store Using app Total reviews Average rating
ameriDroid About 22 hours 14 4.4
5 / 5 Share
Dec. 3, 2025

Instantaneous support. Wow! Fixed issue in a nano second. Thank you so much!

Store Using app Total reviews Average rating
miNATURALS Nutrition Inc. 2 months 2 5.0
5 / 5 Share
Dec. 1, 2025

I tried 3 AI chat bots before Chatty AI and they were all missing basic items, unless you upgraded to their pro plans. Chatty was easy to setup and the support has been quick and helpful. The price is right and I couldn't be more pleased. You won't be sorry~!

Store Using app Total reviews Average rating
BedVoyage 19 days 7 5.0
5 / 5 Share
Dec. 1, 2025

Excellent customer service. Every time we see a response from the bot that gives us the 'ick' we contact their help desk who immediately write a scenario to improve the response the bot gives next time. The team always take time to truly understand the issue with the bots response and it never happens again in the same scenario. Definitely cuts down on the amount of queries that our customer services team receive. Excellent app and faultless customer support.

Store Using app Total reviews Average rating
Darwin Biological 2 months 2 5.0
4 / 5 Share
Dec. 1, 2025

werkt goed. het is soms gewoon logisch nadenken en anders helpt klantenservice je. klantenservice reageert snel en willen je altijd helpen.

Store Using app Total reviews Average rating
Creatieve Aap 3 months 5 4.0
5 / 5 Share
Dec. 1, 2025

Very good Response from the support team; Hana was really helpful in making the process seamless.

Store Using app Total reviews Average rating
Celebrations 7 days 6 4.3
5 / 5 Share
Nov. 30, 2025

I was writing with Hana and she is really welcoming. Additionally she really knowledgable and gives me the answers to my question in seconds. She knows exactly what she does. Appreciate the help :D

Store Using app Total reviews Average rating
foreverLily.de 30 minutes 15 5.0
5 / 5 Share
Nov. 30, 2025

Hana helped answer my questions, she was very responsive and very helpful! The app is great and i recieved around 26 important messages in the first month! Definitely suggest

Store Using app Total reviews Average rating
REFLECTME 3 months 4 5.0
Developer Reply

Thank you so much for your lovely review and for recommending the app. We’re really happy to hear that the app has been working well for you and that you received so many important messages in your first month. That’s great to see. We’re also glad Hana was able to assist you promptly and answer your questions clearly. She’ll be very happy to hear your kind words. Thank you again for your trust and support. If you ever need any help, our team is always here for you.

4 / 5 Share
Nov. 28, 2025

There were a few cases where we found that, due to system limitations, things couldn’t work exactly as we had hoped, but overall the issues were resolved. Thank you very much for your quick and courteous support. Many thanks to Sonny, Liz, Jade, and Hazel.

Store Using app Total reviews Average rating
スマホカバー館 2 months 2 4.5
5 / 5 Share
Nov. 28, 2025

Easy to setup and great customer support. Well priced.

Store Using app Total reviews Average rating
SNOC About 2 months 4 5.0
5 / 5 Share
Nov. 28, 2025

perfect app and nice support from sonny. :)

Store Using app Total reviews Average rating
STRIVE Magazine 17 days 2 5.0
5 / 5 Share
Nov. 28, 2025

Hana from Chatty helped me a lot with my online store — she explained everything so clearly! Her support was fast, friendly, and truly amazing

Store Using app Total reviews Average rating
Labanno Beauty Queen 2 months 1 5.0
5 / 5 Share
Nov. 27, 2025

Customer service responded promptly and helped resolve the issue, especially Hazel—she was truly excellent and highly recommended. She deserves a raise!

Store Using app Total reviews Average rating
Tracy's Dog 4 months 5 5.0
5 / 5 Share
Nov. 26, 2025

Hanna was super helpful

Store Using app Total reviews Average rating
kook About 19 hours 2 5.0
2 / 5 Share
Nov. 26, 2025

We chose this app because of the overwhelmingly positive reviews, but our experience has been extremely disappointing. After installing and setting it up, the app significantly slowed down our entire website, to the point where it affected the user experience. This alone forced us to uninstall it. In addition, we encountered multiple bugs: customers often couldn’t click on the predefined answers, and in some cases they weren’t even able to start a new chat at all because the app was so laggy. These issues made the app unreliable for real-world use. While the custom instruction feature is helpful, it doesn’t compensate for the severe performance problems. The developers urgently need to address optimization and stability, because in its current state, the app causes more harm than good.

Store Using app Total reviews Average rating
eVolt.si 6 days 1 2.0
Developer Reply

Hi there, Thank you for taking the time to share this feedback. We’re truly sorry to hear about the experience you had, and we understand how frustrating these issues must have been for you. Our team reviewed the problems you reported and has already fixed the two bugs related to predefined answers not working and chat sessions failing to start smoothly. These improvements are now live, and the widget should perform more reliably moving forward. Regarding the performance concerns, Chatty has been optimized so it does not slow down store loading times. In general, site speed can be affected by many different factors, and we’re more than happy to help review what might be impacting performance in your case. If you’d like, our team can take a closer look and provide suggestions for improvement. We truly appreciate your feedback, as it helps us continue improving the app for all merchants. If you ever decide to give Chatty another try, we’ll be here and ready to support you. Best regards, Chatty Support Team

5 / 5 Share
Nov. 25, 2025

Customer service is top notch, really impressed. Hana communicated really well, and was very prompt. Thanks for the help

Store Using app Total reviews Average rating
Stratford Peptides 2 days 1 5.0
5 / 5 Share
Nov. 24, 2025

Super aide du support, très rapide et efficace ils sont super

Store Using app Total reviews Average rating
Imane Harmonie 3 days 6 5.0
5 / 5 Share
Nov. 24, 2025

This app is so useful! It can answer the customers automatically. And it can also promote the products to buyers. Such a good app. Also, the customer service is so good , they alwasys online when I need help. Especially, Audrey is so friendly and kind.

Store Using app Total reviews Average rating
FORSCI. 11 days 4 5.0
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