Chatty: Live chat Helpdesk FAQ
Chatty: Live chat & customer support solution for Shopify
Rating
5.0
feedback
2,176
chart
#470
All reviews
Rating Breakdown
Review RSS Feed
Sept. 3, 2024
Really great help. Got back to me quickly and made sure my problem was handle correctly. Thank you.
Sept. 3, 2024
Eines der besten Tools. Unschlagbarer Kundenservice. Jasmin ist wirklich eine der besten Kundenberaterinen.
Sept. 3, 2024
Since Shopify's own inbox function is relatively limited, I found this app. It brings me many functions. And the setting is very simple. During the use, Hana and Toby helped me solve the incompatibility problem between the app and the template. In short, if you also need online customer service, you can consider this app
Sept. 3, 2024
Using the Livechat & Helpdesk app has been a game-changer for our customer support. Alyssa and Audrey have been incredibly helpful in fixing some of our customizations, making it easier to manage multiple channels like WhatsApp, Messenger, Instagram, emails, and calls, all in one place. The integration is seamless, and it has significantly improved our team's efficiency. Highly recommend it!
Sept. 3, 2024
The support desk is really helpfull, and answers quickly. Thank you Tiana.
Sept. 2, 2024
I had a fantastic experience using the Chatty. The interface is incredibly clean and user-friendly, making it easy to set up and navigate. The support team, especially Charles, was amazing. They responded quickly and resolved a minor hiccup I encountered with little effort on my part. Highly recommend this app for its seamless functionality and outstanding customer service.
Sept. 2, 2024
I would give NO stars if I could! I had a page on my website and then it was gone because the app wasn't working properly. Now my website looks like a mess bc this dumb app! Stay away do NOT download this!
Hi The Golden Bros's Store Owner, This is Liz from the Chatty Support Team. I wanted to follow up on the recent issue you encountered with the FAQ page on your website. I’m really sorry for the inconvenience this caused and understand how frustrating it must have been. Our technical team has fixed the issue, and your FAQ page should now be displaying correctly. Please check your website to confirm that everything is back to normal. If you notice anything still not working as expected, please let us know, and we'll address it immediately. We genuinely appreciate your feedback, as it helps us improve our app and service. If there's anything else we can assist you with, feel free to reach out at any time. Thank you for your patience and understanding. Best regards, Liz
Sept. 2, 2024
The app works great, but there are two key features that would significantly enhance its functionality: Google Analytics Integration: The ability to track conversations as conversions in Google Analytics is crucial for any business running campaigns. This feature is essential for measuring the app's impact on our marketing efforts. reCAPTCHA Support: Implementing a reCAPTCHA feature to prevent bots from easily contacting businesses through the chat is vital for maintaining the quality of interactions. We received excellent assistance and support from Kevin when we reached out about the second point. His help was much appreciated.
Sept. 2, 2024
This app is unbelievable! Retailers around the world, take advantage! I want to thank Hanah, who provided me with excellent installation support! It’s all free, everyone!
Store
Minha loja
Using app
36 minutes
Sept. 2, 2024
Nice app, it helped me a lot to communicate with customers and even I got an order viatapp. There are many options, so you dont have to be always online. Very good for a small, boutique companies but also capable of working with big companies as well.
Sept. 2, 2024
I like this software not only because of its powerful functions, but also because their technical team helped me solve many problems!
Sept. 2, 2024
The best app i used .... this app offer premium features for free and once more their support team really impress me especially Lydia and William are helping me with my small small problems and i recommend all to use if you want a chat in your store
Sept. 2, 2024
Love Chatty! The app’s great, but Hana’s even better—she fixed my problem so fast I thought I had magic powers. Definitely worth it!
Sept. 1, 2024
I’ve just begun using this app, and I’m thrilled with how it’s going so far. The interface is user-friendly, and the features are perfectly suited for managing my online store. At first, I had a few questions, but Prakash from the support team was fantastic. He answered all my questions quickly and efficiently, making the entire experience smooth and hassle-free.
Aug. 31, 2024
Very clean app and does actually what it's supposed to do. Customer service is also very responsive and helpful. Their employees Lydia and Andrew even help you with custom edits like where you want the chatbox icon to display. Highly recommended!