Chatty AI Chatbot & Live Chat
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Very good Response from the support team; Hana was really helpful in making the process seamless.
I was writing with Hana and she is really welcoming. Additionally she really knowledgable and gives me the answers to my question in seconds. She knows exactly what she does. Appreciate the help :D
Hana helped answer my questions, she was very responsive and very helpful! The app is great and i recieved around 26 important messages in the first month! Definitely suggest
Thank you so much for your lovely review and for recommending the app. We’re really happy to hear that the app has been working well for you and that you received so many important messages in your first month. That’s great to see. We’re also glad Hana was able to assist you promptly and answer your questions clearly. She’ll be very happy to hear your kind words. Thank you again for your trust and support. If you ever need any help, our team is always here for you.
There were a few cases where we found that, due to system limitations, things couldn’t work exactly as we had hoped, but overall the issues were resolved. Thank you very much for your quick and courteous support. Many thanks to Sonny, Liz, Jade, and Hazel.
Easy to setup and great customer support. Well priced.
perfect app and nice support from sonny. :)
Hana from Chatty helped me a lot with my online store — she explained everything so clearly! Her support was fast, friendly, and truly amazing
Customer service responded promptly and helped resolve the issue, especially Hazel—she was truly excellent and highly recommended. She deserves a raise!
We chose this app because of the overwhelmingly positive reviews, but our experience has been extremely disappointing. After installing and setting it up, the app significantly slowed down our entire website, to the point where it affected the user experience. This alone forced us to uninstall it. In addition, we encountered multiple bugs: customers often couldn’t click on the predefined answers, and in some cases they weren’t even able to start a new chat at all because the app was so laggy. These issues made the app unreliable for real-world use. While the custom instruction feature is helpful, it doesn’t compensate for the severe performance problems. The developers urgently need to address optimization and stability, because in its current state, the app causes more harm than good.
Hi there, Thank you for taking the time to share this feedback. We’re truly sorry to hear about the experience you had, and we understand how frustrating these issues must have been for you. Our team reviewed the problems you reported and has already fixed the two bugs related to predefined answers not working and chat sessions failing to start smoothly. These improvements are now live, and the widget should perform more reliably moving forward. Regarding the performance concerns, Chatty has been optimized so it does not slow down store loading times. In general, site speed can be affected by many different factors, and we’re more than happy to help review what might be impacting performance in your case. If you’d like, our team can take a closer look and provide suggestions for improvement. We truly appreciate your feedback, as it helps us continue improving the app for all merchants. If you ever decide to give Chatty another try, we’ll be here and ready to support you. Best regards, Chatty Support Team
Customer service is top notch, really impressed. Hana communicated really well, and was very prompt. Thanks for the help
This app is so useful! It can answer the customers automatically. And it can also promote the products to buyers. Such a good app. Also, the customer service is so good , they alwasys online when I need help. Especially, Audrey is so friendly and kind.
I think this is a great AI chat bot, and should be able to drive up my sales significantly
Absolutely amazing app! I needed a little assistance and Sonny from live chat was incredible. Flawless support from start to finish. I highly recommend this app and all its features. Kudos to Sonny — well-experienced and awesome customer service!
Live Support Good. Thanks, "Audrey"
Super helpful customer service.
amazing customer support and ai. helped me fix my issue immediately.
En train de le tester, IA plutôt performante et Sav au top (un grand merci à Jade pour son aide et sa gentillesse)
The Team is very helpful and they are really motivated to find a solution for you as possible as they can. I am in touch with Andy most of the time and he is very good at his job.
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