Chatty AI Chatbot & Live Chat
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Good app, easy to set up and very good and fast customer support!
Audrey was fantastic, patient and very helpful so that we could identify and understand some global issues and well as help me personalized our Chatty system a little more!
The support for the app is great. Hana helped me set up the chatbot quickly and very professionally. I wish other apps had support this good!
The app works super smoothly and does everything that an ecommerce need. Abby was super helpful for my setup and even with CSS customization!
The best! I like Hana she is the best support ever, really helpful and amazing!!!!
Love this app and Andy was super helpful :)
Chatty makes our life a lot easier. After setting everything up — which is not a small thing — the onboarding was super smooth. Big thanks to Cody and the rest of the team for that. Customer service is top-notch, it’s incredible how they always answer super fast. Really useful app, congrats!
Thank you so much for taking the time to share this feedback. It really means a lot to our team. We know the initial setup can take some effort, so it’s great to hear that the onboarding felt smooth and worth it in the end. I’ll be sure to pass your kind words along to Cody and the rest of the team. They’ll be very happy to hear this. We truly appreciate your support and are glad Chatty is making things easier for you. If you ever need anything or have ideas you’d like to share, we’re always here to help.
La aplicación de chatbot con IA está funcionando de manera excelente en nuestra tienda de Shopify y ha supuesto una clara mejora en la atención al cliente y en la automatización de consultas frecuentes. Pero, por encima de todo, quiero destacar el soporte recibido por parte de Sonny. Su atención ha sido siempre rápida, profesional y muy orientada a la solución, algo que se agradece enormemente cuando se trabaja con distintas monedas y mercados. Teníamos un problema complejo con la visualización y gestión de precios en varios países, que estaba afectando a la experiencia de compra de nuestros clientes. Sonny no solo identificó el origen del fallo con precisión, sino que además nos propuso y aplicó una solución estable y satisfactoria, asegurándose de que todo quedara correctamente configurado y probando los resultados con detalle. En resumen, la app cumple lo que promete y el nivel de soporte —especialmente gracias a Sonny— ha superado nuestras expectativas. Totalmente recomendable.
Hana is amazing. really good support.
I have been able to work through a few problems that I have setting up Chatty with my WhatsApp. Mirra was able to help me and get me up to speed on how it works. She even suggested some other things to consider when setting up the service. I really appreaciate her help. Thank you!
The support team responds instantly — truly impressive. Every answer is clear, detailed, and actually helps solve the issue instead of generic replies. Great app and customer service!
have tried a few chat ai, and this one seems more advance than others
I had a great experience with Andy from the Chatty support team. He replied quickly, clearly explained how to use the AI chatbot for real-time Shopify order tracking, and even provided a visual example that made everything easy to understand. Very helpful, polite, and professional — excellent support!
very helpful and hana is very nice and knows what to do
Super Kundensupport, danke Hana. Die App ist wirklich sehr übersichtlich und hat alles was man sich vorstellen kann
So many issues with this app. I can never get into it anymore. Every time I click on it it will be a blank white screen or it will say my website is blocked??? The AI is very unhelpful, I have had customers almost cancel orders because the AI doesn't help until I stepped into the chat myself and resolved the issue and thankfully didn't lose the customers that this happened to. Doesnt seem super useful since its not working well anymore.
Hi there, We’re really sorry to hear about the issues you encountered and would love the opportunity to help fix them as soon as possible. We’ve just reached out via email as well so we can work with you directly on this. When you have a moment, could you please share a screenshot or short screen recording of the blank white screen or “website blocked” message you mentioned? That will help our dev team identify the cause faster. Also, regarding the AI chat issue, we’d really appreciate it if you could provide more detail about that situation (for example, when it happened or which customer chat it involved). This will help us improve the AI responses to better support your store. We completely understand how important real-time support is for your customers, and we want to make sure Chatty runs smoothly for you again soon. Looking forward to your reply. Best regards, Chatty Support Team
Great custum service, abby and the team are really helpful!
We’re currently in the setup phase with the Chatty app, and the experience has been excellent so far. The onboarding has been smooth, and the tools are already proving easy to work with and tailor to our business needs. A big thank-you to Audrey, who has been incredibly helpful throughout the setup. She’s guided us through each step, answered every question clearly, and made the whole process feel simple and well supported. Looking forward to seeing Chatty fully in action!
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