Chatty AI Chatbot & Live Chat
Chatty: AI chatbot + ChatGPT for Shopify
Rating
4.9
feedback
1,634
chart
#353
All reviews
Review RSS Feed
May 2, 2025
Even though I'm new to Chatty, it seems very easy to use, powerful, and customizable. And more importantly, the App appears to be evolving constantly. Great App!
May 1, 2025
Me encanta esta App por lo sencilla que es, además el tema de la asistencia técnica lo tienen muy bien cubierto. Tuve la dicha de ser guiada por Audrey que no solo mostró profesionalismo y conocimiento del tema, si no que además ha tenido una paciencia increíble. 100% recomendada!
April 30, 2025
Easy to set up, and the support team is awesome! Abby and Andrew were super quick to help fix an issue we found and were so friendly!
April 30, 2025
If you're looking for an AI Chatbot look further. The AI bot is pretty basic and provides very poor answers e.g. when we asked for our top-selling product it answered it does not sell any products in that category. Even worse, when we installed the App it has overwritten our FAQ page - don't use it.
Hi Kinkly Team, Thank you for taking the time to leave a review and share your experience with Chatty. We’re genuinely sorry to hear that the app didn’t meet your expectations, and we truly appreciate your honest feedback — it helps us improve. Regarding the AI chatbot’s performance, particularly the example you mentioned where it failed to correctly answer a question about your best-selling product — you're absolutely right to expect more. The good news is that our team is already working hard on enhancing this functionality. We’re in the process of developing a smarter AI engine that will support more personalized and accurate responses, including best-seller insights and product recommendations. These improvements are part of a broader update scheduled to be released in the next 1–2 weeks. We're confident that this will significantly improve your experience with the chatbot. As for the issue with your FAQ page being overwritten — thank you for highlighting this. It sounds like the app’s FAQ page may not have been assigned to a separate template, which caused it to overwrite your store’s default FAQ page. We completely understand how frustrating this can be, and we’d be more than happy to walk you through how to properly configure the FAQ section so it works alongside your existing site content without overwriting anything. If you're willing, we’d love the opportunity to help you get the most out of Chatty. Our support team can assist you directly with setup, customization, and ensuring everything works exactly as you need — especially once the upcoming product update is live. Thanks again for your feedback. We’re committed to improving and hope to earn back your trust in the near future. Warm regards, The Chatty Team
April 29, 2025
This is an awesome Chat app. It has everything you could possibly need . The support if you have a problem is amazing, Hana and Anivia are helped resolve a few niggles I was having in a very quick and friendly manner. Worthy of 5 stars.
April 28, 2025
Amazing app and excellent support. Hana has been fantastic and quick to respond every question asked.
April 28, 2025
April 24, 2025
We just started using Chatty and the first impression is great and above my expectation. Audrey gave us fantastic support in setting it up!
April 23, 2025
Outstanding service! After weeks of unsuccessful attempts with other support teams, I finally found real help with CHATTY. A special thank you to Sonny, who was incredibly patient, professional, and knowledgeable in helping me resolve a technical issue with activating the chat on my website.. something no one else had been able to fix. He quickly identified the root of the problem and guided me through the solution step by step. It's rare to find such attentive and skilled customer support. I highly recommend CHATTY to anyone in need of effective and genuinely helpful tech support. Thank you so much!
April 23, 2025
Nice App! I have been using it for our FAQs page for over a year now and find it to be really intuitive and user friendly. It's easy to use and set up and if you have any issues, Hana and Maison are friendly and most importantly quick to respond and help with any fixes.
April 22, 2025
So far pretty cool. Hana was awesome helping me through a couple set up challenges
Using app
About 2 hours
Total reviews
3
Average rating
5.0