Chatty AI Chatbot & Live Chat
Sell more: AI chat, livechat, inbox, help center & WhatsApp
Rating
4.9
feedback
1,780
chart
#350
All reviews
Review RSS Feed
Aug. 21, 2025
Support for this app is the best, instant reply and attentive to all your needs. Hana helped me get my FAQ page up and running and supported me throughout the process. Would highly recommend for anyone looking for a simple and easy to add FAQ.
Aug. 21, 2025
Me ajudou muito na configuração do app, ficamos bastantes tempo para resolver e a Jasmine ficou cada minuto comigo, me acompanhando até o problema ser resolvido, super recomendo!
Aug. 21, 2025
Good experience with Chatty, thank you Sonny for your help ! It's a magical application !
Aug. 21, 2025
Ai Chatty has been an absolute game-changer for our customer service. The AI has helped us answer so many customer questions regarding fragrances, especially when we're too busy to respond right away. It's truly a lifesaver. Their customer care is amazing, too. They really take their time to help with any questions we have. Alyssa has been incredible, helping us set everything up correctly and making the entire process seamless. Highly recommend!
Aug. 22, 2025
there's an update issue. But the customer service sort it out. Hope there won't be similar things happening in the future.
Update 22/8: Hi again, Thank you so much for updating your review. We’re glad to hear our support team was able to help resolve the issue. We completely understand your concern, and our team is continuously working to improve stability so similar issues won’t happen again. Please don’t hesitate to reach out if you ever need further assistance — we’re always here to help. Best regards, Chatty Support Team _________________________________ Hi there, Thank you for letting us know about the issue with the Chatty app not opening on your store. We completely understand how inconvenient this can be and want to ensure you’re able to continue using the app smoothly. From our side, there are usually two possible causes for this situation: 1. Access from China If you are accessing the app from China, certain network restrictions may block the app from loading. In this case, please try connecting via a VPN and then reopening the app. 2. App requires an update after new features were released We recently released new features that require additional permissions to function correctly. Occasionally, due to an issue on Shopify’s side, the message to update these permissions does not display right away, which can result in a blank screen. To resolve this: - Please clear your browser cache and reload the app page a few times until you see the update message, as shown in this screenshot: https://prnt.sc/HdopDd-s7-gH. - You may also try opening the app directly from Shopify admin > Settings > Apps and sales channels: https://prnt.sc/Cm2pj4YUFkug. Once updated, the app should be accessible again. To make sure you receive direct assistance, our support team has also reached out to you via the email address you provided. We’ll be happy to guide you step by step until this is fully resolved. Thank you again for bringing this to our attention. We’re committed to resolving the issue quickly so you can continue enjoying all the features of Chatty. Best regards, Chatty Support Team
Aug. 20, 2025
Amazing app! Customer Service is amazing. I have a background in AI, but this definitely makes things easier for even beginners.
Aug. 19, 2025
This platform perfectly complements the features that Shopify’s official inbox cannot provide. It’s truly outstanding. The chat functionality is excellent, enabling centralized management of the entire customer support process—from assigning support team members to handling FAQs. Whenever I run into issues, Hana from the support team is always quick, kind, and extremely helpful. If you are looking for a user-friendly and reliable chat app with solid support, I highly recommend it!
Aug. 18, 2025
The AI customer service function is very convenient, supports online FAQs compilation, supports chat data tracking, and the online customer service is very good and can solve our problems at any time. Thank you very much！
Aug. 14, 2025
The customer service was great. Every time I needed help, there was always somebody there to help me out. Unfortunately, it's not answering some customer questions correctly. Even though there was a product in there exactly as the customer wrote it, it still didn't pick it up. I think it's a little early for the AI Chat part of it. We're going to come back and look at it a little later.
Aug. 13, 2025
Highly recommend! I am new to the app, and so far the setup has been straightforward and easy to use. The customer support team has been amazing: responses are quick, Jade and Alicia were especially helpful in answering all of my questions. They’re not only knowledgeable but also genuinely friendly, which makes such a difference. I am looking forward to exploring more of the features.
Aug. 13, 2025
C'est l'application revé ! un assistant de vente et d'aide au suivi des commandes.. c'est génial! et surtout ca nous libère du temps pour le reste du travail. Nous avons fait le choix de Chatty au lieu de créer un chatbot AI avec les outils du marché mais le coût et la sécurité sont mieux avec cette applications. De plus quand vous avez un support technique aussi serviable que present avec jasmine ... il y'a rien à dire que de l'adopter sans tarder! merci
Aug. 12, 2025
I’ve had a great experience with the Chatty app and its support team. The features are intuitive and really help improve communication with customers. I especially want to thank Hana for the quick, professional, and friendly support. She made the whole process smooth and easy. Highly recommended!
Aug. 11, 2025
The settings are very user-friendly and meet user needs. The customer service responds promptly and helps merchants solve problems during use.
Aug. 10, 2025