Chatty AI Chatbot & Live Chat
Sell more: AI chat, livechat, inbox, help center & WhatsApp
Rating
4.9
feedback
1,779
chart
#350
All reviews
Review RSS Feed
July 13, 2025
Great experience! Andrew and Jasmine were really helpful! This app is also very useful, highly recommended!
July 12, 2025
Excellent AI Chatbot for Shopify – A Game-Changer for Our Store! Chatty has completely transformed the way we handle customer support on our Shopify store. From instant replies to 24/7 engagement, it makes communication smooth and efficient. The AI is smart, context-aware, and surprisingly accurate in handling queries about orders, returns, sizing, and even promotions. What we love most: Instant customer response — no more waiting times. Customizable and easy to set up — seamless Shopify integration. Reduces support workload — fewer manual tickets and follow-ups. Boosts sales — by guiding visitors in real time. Our customers appreciate the quick answers, and we’ve seen a noticeable increase in conversion rates since integrating Chatty. Highly recommended for any Shopify store looking to improve customer service and automate repetitive tasks without losing the human touch.
July 12, 2025
this app is insane, works very smoothly for my customer service and also getting help whenever i need any help, big shot out to Hana one of the customer support that helps me alot
Aug. 6, 2025
Poor performance overall. Been letting it run for about a month or 2 and so far, lots of issues with performance, AI response, assigning, etc. Will give one more try and return
Hi Nova Pets Store Store Owner, Thank you for your feedback. We're truly sorry to hear that your experience with Chatty didn't meet expectations. We did notice your concerns and were actively looking into the AI behavior and chat reassignment issues you mentioned. However, it seems your store was closed before we could follow up further. If you ever decide to reopen, please feel free to reach out to our support team. We’d be more than happy to help set everything up properly and ensure a much smoother experience. Wishing you all the best, and we hope to support you again in the future! Best regards, Chatty Support Team
July 10, 2025
Fantastic app for AI and integration with Shopify. Support is always on hand and super fast at replying! Only feedback is it can't auto assign to agents in order when you run the AI at the same time - which can be hard when you have multiple agents active every day.
July 10, 2025
Quick way to generate FAQ’s clustered by subject and with dropdown answers. Other tools I have not used yet but probably work just as easy. Excellent support as well. Language can be set to Dutch, there is a free version available but You might need a payed version when scaling up
July 10, 2025
Easy to Use, Nice customer service, Hana helped me setup my app, Thanks to Hana. Will recommend!
Using app
21 minutes
Total reviews
1
Average rating
5.0
July 9, 2025
what a great chat app! highly regomment this, and the customer support is great!! thank you so much!
July 9, 2025
July 8, 2025
Cody was able to answer my question straight away and directed me on how to configure what i needed :)
July 7, 2025
Great experience so far. Audrey helped us set up the app so quickly so we can get started testing it out.
July 7, 2025
Still testing out the features, but so far received amazing support by Hana
July 6, 2025
Great and user friendly app, Support team is excellent especially -Hana very quick and responsive
July 4, 2025
Upon downloading we received instant support, that helped us onboard the AI to our platform, with 0 delay and tech support that helped answering questions about data pulling and how AI works towards getting data from eshop for relevant information. We highly reccomend this chatbot.
July 4, 2025
Wir haben nur die KI getestet, über die anderen Funktionen können wir nichts sagen. Die KI allerdings funktioniert nicht gut. Wir verkaufen Kosmetik. Und nachdem der Bot mit allen Infos gefüttert wurde, haben wir nach eine Gesichtsöl für Männer gefragt. Der Bot schlug unter anderem einen Lippenstift vor. Das Technik Team bei Chatty hat dann nachjustiert. Als wir das nächste Mal nach einem Gesichtsöl für Männer gefragt haben, hat er dann unter anderem einen Nagellack vorgeschlagen. Noch nicht 100% ausgereift würde ich sagen.
Hallo, vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Es tut uns sehr leid zu hören, dass unser KI-Assistent bei Ihrer Anfrage nach einem Gesichtsöl für Männer irrelevante Produkte wie Lippenstift und Nagellack vorgeschlagen hat. Unser Technikteam arbeitet kontinuierlich daran, die Genauigkeit der KI zu verbessern, und Ihr detailliertes Feedback ist dabei äußerst hilfreich. Wir würden uns freuen, wenn Sie uns eine weitere Chance geben, Sie zu unterstützen und Ihnen die Verbesserungen zu zeigen, die wir vorgenommen haben. Bitte zögern Sie nicht, uns direkt zu kontaktieren – wir sind für Sie da und möchten sicherstellen, dass die App Ihren Bedürfnissen entspricht. Nochmals vielen Dank, dass Sie Chatty ausprobiert haben. Wir schätzen Ihr ehrliches Feedback sehr. Mit freundlichen Grüßen Ihr Chatty Support Team