Chatty AI Chatbot & Live Chat
Chatty: AI chatbot + ChatGPT for Shopify
Rating
4.9
feedback
1,632
chart
#362
All reviews
Review RSS Feed
Nov. 11, 2025
Super Kundensupport, danke Hana. Die App ist wirklich sehr übersichtlich und hat alles was man sich vorstellen kann
Nov. 10, 2025
So many issues with this app. I can never get into it anymore. Every time I click on it it will be a blank white screen or it will say my website is blocked??? The AI is very unhelpful, I have had customers almost cancel orders because the AI doesn't help until I stepped into the chat myself and resolved the issue and thankfully didn't lose the customers that this happened to. Doesnt seem super useful since its not working well anymore.
Hi there, We’re really sorry to hear about the issues you encountered and would love the opportunity to help fix them as soon as possible. We’ve just reached out via email as well so we can work with you directly on this. When you have a moment, could you please share a screenshot or short screen recording of the blank white screen or “website blocked” message you mentioned? That will help our dev team identify the cause faster. Also, regarding the AI chat issue, we’d really appreciate it if you could provide more detail about that situation (for example, when it happened or which customer chat it involved). This will help us improve the AI responses to better support your store. We completely understand how important real-time support is for your customers, and we want to make sure Chatty runs smoothly for you again soon. Looking forward to your reply. Best regards, Chatty Support Team
Nov. 6, 2025
This app is very user friendly and easy to use compared to other apps we've tried. Hazel from Chatty AI was also very helpful at answering all my questions.
Nov. 6, 2025
We’re currently in the setup phase with the Chatty app, and the experience has been excellent so far. The onboarding has been smooth, and the tools are already proving easy to work with and tailor to our business needs. A big thank-you to Audrey, who has been incredibly helpful throughout the setup. She’s guided us through each step, answered every question clearly, and made the whole process feel simple and well supported. Looking forward to seeing Chatty fully in action!
Nov. 6, 2025
Toller Chatbot! Funktioiert gut und ist trainierbar. Auch der Support ist gut. Besonders die Mitarbeiterin Hana hat mir gut geholfen. Sehr zu empfehlen.
Nov. 6, 2025
Nancy and the Technical Support Team were very helpful and responsive. They solved my issue quickly. I really appreciate their support!
Nov. 6, 2025
We’re COY Eyewear, and the Chatty app has been an excellent addition to our platform: both visually and functionally. It offers multilingual support and features a true AI chatbot that follows the rules you set while remaining flexible and personal to your store’s tone and needs. It has made customer interaction smoother and smarter. The support team has been fantastic, truly one of the best experiences we’ve had. Highly recommended.
Nov. 5, 2025
Awesome app and amazing quick customer service. Recommend to anyone with an online store.
Nov. 5, 2025
Hana & William were super quick and replying and the support is second to none. Thanks guys!
Nov. 4, 2025
I found the app delivers excellent value even with the free plan. The team responded quickly and efficiently to my questions. I had read reviews saying support for free plan users was lacking, but my experience was much better than expected. Several support reps assisted me during the trial, and Hana stood out as especially helpful.
Nov. 3, 2025
I'm using Chatty to assist with my online customer service, and the AI has swiftly resolved most of my customers' inquiries. I'm very appreciate to Hana. There was an issue with URL responses, and with her technical help, I resolved this response problem. The function is awesome. If you have any questions, please don't hesitate to seek their assistance. Thank you again.
Store
LINGXIAO PUMP
Using app
About 2 hours
Nov. 1, 2025
Always brings historical chat and some time loads with Hi Null, message
Hi there, We really appreciate you taking the time to share your feedback with us. Regarding the issue you mentioned: - The “Hi Null” message has already been fixed in our latest update. - For the historical chat messages, this usually happens when multiple proactive chat triggers are enabled at the same time, which can cause duplicated messages. We also noticed that you’ve recently uninstalled the app. We’d really love another opportunity to support you and show how Chatty can work better for your store. If you decide to reinstall, our team will be happy to help check the setup and optimize your chat triggers so this doesn’t happen again. Looking forward to hearing from you, and we truly appreciate your time and feedback. Best regards, Chatty Support Team