Chatty AI Chatbot & Live Chat
Sell more: AI chat, livechat, inbox, help center & WhatsApp
Rating
4.9
feedback
1,777
chart
#354
All reviews
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Feb. 18, 2026
I had such a great experience working with Hana from chat AI Chatbot team on Air Reviews. She was incredibly helpful, patient, and knowledgeable throughout the entire process of setting up my Chatty robot. Hana guided me step by step, answered all my questions clearly, and made sure everything was working perfectly before we finished what i appreciate most was her professionalism and quick responses- she truly made me setup process smooth and stress-free . I highly recommend Hana to anyone who needs assistance with setting up their Chatty AI Chatbot. She really goes an extra mile.
Feb. 18, 2026
The App is by far the most reliable and complete and the best thing is the support no mather with whom you speak to they are very well prepared. Many Kind Thanks.
Feb. 17, 2026
Great app Great support Hana was the best one i text in this app support Thank you guys
Feb. 17, 2026
Great experience with the support team, and a special thank you to Alyssa! She was very quick and helpful. Great Alyssa, great team!
Feb. 15, 2026
I’m currently testing the app and already had an excellent support experience today (Sunday!). I didn’t like the position of the chat button, and within just a few minutes I received custom CSS code. Great support! Five stars from me. Keep up the great work!
Feb. 12, 2026
Amazing Support from Hazel! Hazel was truly incredible. From the moment I reached out, she was kind, patient, and super attentive. She didn’t just give a quick generic response — she actually took the time to understand my issue and made sure everything was resolved smoothly. Her communication was clear, friendly, and reassuring, and she went above and beyond to help. It’s rare to find support that feels this personal and genuinely caring. Thank you so much, Hazel, for making the experience so easy and stress-free. Chatty is lucky to have you!
Feb. 11, 2026
Andy always responds quickly and helps solve problems, assisting with the use of Chatty.
Feb. 11, 2026
Super bien, a l'écoute , peuvent modifier grace a leur equipe technique les supports. Je recommande, a voir si cela joue sur l'augmentation de vente !!
Feb. 10, 2026
There were some confusing part with the ui, yet Hana, customer service person, was very nice to guide us. Thanks!
Feb. 10, 2026
Support à la clientèle incroyablement rapide et efficace. L'application est très intuitive et facile à implémenter. Je recommande à 100%. Merci à Noisette
Feb. 10, 2026
This app changes the exact URL I paste into the AI chat responses (my “Start a Return” link gets rewritten to a different link). I need the chatbot to send customers the same link I provide, without modifications. Support told me: “links that require authentication may not work consistently when shared in automated AI responses.” That’s not acceptable for a returns link and doesn’t solve the issue. Not reliable for customer-facing support.
Hi there, Thank you for taking the time to share your experience. We truly understand how important it is for a customer-facing chatbot to send exactly the link you configure, especially for critical flows like returns. In some cases, links that include authentication or dynamic redirect parameters may not behave consistently when delivered through automated AI responses. That said, the goal is always to ensure your customers receive a stable and reliable entry point to complete their request without confusion. A more consistent approach is to use a fixed return page URL as the main entry point, where customers can then proceed through the login or return process normally. This helps maintain link stability while preserving the intended return flow. Our team can also configure the chatbot response as a fixed answer and adjust the AI training content to prevent unwanted modifications. We would genuinely appreciate the opportunity to review your setup and assist directly to ensure everything works as expected. Please feel free to reach out to our support team so we can resolve this properly for you. Best regards, Chatty Support Team
Feb. 8, 2026
Excellent app and even better support from Andy. This is a true LLM chatbot that does the work of seven apps in one. It’s highly customizable, easy to navigate, and actually works as advertised. Definitely the best AI solution on the Shopify App Store right now.
Feb. 8, 2026
This is a very smart plugin. Although the AI assistant is not yet highly skilled in its use, it has already saved us a lot of customer service work. We hope that for issues requiring manual resolution, there will be clearer prompts or more timely notifications to the human customer service staff. Thanks to Sonny, he always responds so quickly!
Feb. 6, 2026
Amazing support from Hana! She helped me set everything up, and the app works like a charm!