Chatty AI Chatbot & Live Chat
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Just started using this app but so far the customer support has been amazing getting it setup. We migrated from the native Shopify inbox after their updates made customer visits anonymous. This app brings back the functionality that was lacking with Shopify Inbox and they have reliable, helpful, live support :)
staff is very helpful, and the chat was super easy to set up
Fast and easy to integrate in the website! Their customer support is helpful and quick to respond!
The customer support team was incredibly responsive and resolved the issue quickly and efficiently.
We run a multi-market Shopify Plus store selling across all European countries, and Chatty has quickly become one of the most valuable tools in our stack. The AI agent handles the bulk of routine questions accurately, the unified inbox keeps everything in one place, and the multi-language support means our customers get answered properly in their own language. But what has truly blown us away is the support team. They're fast — often replying within minutes, at almost any hour — genuinely knowledgeable, and endlessly patient. They don't just point us at help articles; they go into the settings and configure things for us exactly the way we need, working through complex multi-domain and translation issues with us, and even set up SKU-based and metafield-based training for our catalogue before we'd paid them a penny. Special mention has to go to Hazel and Andy, who always go well above and beyond — following up overnight, chasing fixes with their dev team, and keeping us updated at every step. But the whole team deserves credit: thank you also to Phoebe, Nolan and Linda, every one of them professional, warm and genuinely helpful - and Ivy does a great job too! If you're weighing up chatbot apps for a Shopify store — especially a multi-market multi-lingual one — Chatty is a brilliant choice, and the human team behind it is the reason we're staying. Highly recommended.
they are really fast with support and it's a great app honestly
Bom app varias funções, atendimento do suporte excelente em espacial da HAZEL! recomendo, mesmo a função gratuita ja entrega muito
Linda was very helpful, fast responded, and resolved the issue quickly. Thank you for your assistance and for following up.
テスト中ですがよさそうです。導入に関してLindaさんが手助けしてくださいましたが、反応が早く対応も丁寧で大変助かりました。
Linda & Mirra are great assets to chatty. im pretty happy with their help and being so patient to expalain to me and guide me step by step. thank you! i 100% recommend chatty!!!!
Super assistance de la part de Andy qui à su répondre à nos besoins
thanks Hana the problem resolved
Great app and excellent support! Linda was very helpful, and the technical team stepped in right away and resolved everything quickly. Highly recommended!
Chatty AI Chatbot & Live Chat is an amazing app! Super easy to set up. The live chat responds lightning fast. Their support team is highly capable and quick to resolve technical issues. Highly recommend to all Shopify store owners!
Says there is a free trial. But charged me the full price for the plan. When I reached out about it they stated I had the app in the past. I don't remember EVER using this app. But if I did it is ok, I just want to be refunded because apparently I didn't like it because I don't even remember it. I couldn't have had it installed long at all.
Hi there, We're truly sorry for the confusion and the experience you had. We completely understand why this was frustrating. Your store had previously activated the app, so when it was installed again, the free trial was no longer available. As a result, the subscription charge was applied when the plan was activated, which understandably came as a surprise. As soon as we received your request, we followed up with you via chat and email to explain what happened and review your case. We're also glad we were able to get everything resolved. Thank you for taking the time to share your feedback. We'll continue working to improve the experience for all merchants. We sincerely apologize again, and we truly appreciate the opportunity to make things right. Best regards, Chatty Support Team
I needed a chatty, natural-sounding AI assistant for my storefront, and wasn't able to set up it so hazel walked me through the entire setup from scratch! Hazel helped me define the perfect friendly persona, set up automated greeting hooks that instantly pitch our fast Canadian shipping, and created strict boundaries to ensure the AI doesn't give out unauthorized medical advice. It's like having a 24/7 skincare consultant working on my site for free. If you need help structuring your e-commerce AI strategy, customer FAQs, or saved replies, Chatty AI Chatbot &Live chat makes the entire process incredibly simple and highly effective!
Thank you so much for the kind words! We're thrilled to hear Hazel could walk you through the full setup and make sure the AI stays within safe, appropriate boundaries. That's exactly the experience we want every merchant to have. Having a 24/7 assistant that actually sounds like your brand (and knows where to draw the line) makes a huge difference for both you and your customers. Thanks for trusting Chatty with your storefront — we're always here if you need help fine-tuning your FAQs or AI strategy further!
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