Chatty: Live chat Helpdesk FAQ
Chatty: Live chat & customer support solution for Shopify
Rating
5.0
feedback
2,179
chart
#463
All reviews
Rating Breakdown
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June 11, 2024
Audrey was awesome! Got me up and running and understanding how the Live Chat works. And just navigating the app in general. Loving the app so far. Seems pretty straight forward. Thanks so much!
June 11, 2024
Integrating Chatty: Livechat Helpdesk with our Shopify store was a breeze, thanks to Hana's outstanding support. She guided us through each step with patience and expertise, ensuring a smooth setup. Chatty's intuitive interface and robust features have significantly enhanced our customer support experience. We can now respond to inquiries in real-time, improving customer satisfaction and boosting sales. Highly recommend Chatty for any Shopify store owner looking to elevate their customer service! Thank you, Hana and the Chatty team!
June 11, 2024
Nolan and Williams were first class help. Helped me in 3 minutes with an issue, so polite and reassuring :-)
June 11, 2024
Great app, very happy with it. And a massive thank you to Emily! Super attentive and useful, thanks sooo much!! :)
June 10, 2024
Excellent customer support, Prakash assisted me with everything I needed. 10 out of 10
June 10, 2024
ziet er enorm professioneel uit. heel overzichtelijk en duidelijk voor de klant. Lydia van de helpdesk is enorm behulpzaam als je even hulp nodig hebt om de juiste settings te vinden!
June 8, 2024
An excellent online chat app for businesses. Its user-friendly interface and powerful features improve customer communication. Special thanks to Audrey for her professional support. Highly recommended!
June 7, 2024
Super fast and efficient help in customising the colour, size and font of the chat box. Tiana and Tony made it super easy to get it to match my website aesthetic.
June 7, 2024
The customer service is very patient and the plugin is completely free. I will recommend it to all my friends.
June 7, 2024
het support was top! en Nolan en Toby hebben echt magie vertoont. alles wat ik vroeg aan veranderingen hebben ze gedaan. echt perfect!
June 6, 2024
I was helped very quickly with my problem and everything is running smoothly. Special thanks to Tracy for her super support and quick help. 1A service.
June 6, 2024
Good, helpful and friendly support with Hana :-)
Using app
About 1 hour
Total reviews
1
Average rating
5.0
June 5, 2024
Sûrement une des meilleures applications de livechat et chatbot actuelle, en plus c'est gratuit et pamela m'a beaucoup aidée !
June 5, 2024
A bit disappointed that you are not able to upload any profile photos to match your chat avatar. THey can only grab your logo from your Shopify store which won't work bc my logo is cut off. There isn't a way to upload any photos via chat either. Hopefully, they will offer these in the future.
Hi Designs By Wildside Store owner, We wanted to thank you for taking the time to leave a review and provide valuable feedback. Regarding your concern about uploading profile photos to match your chat avatar, we understand the current limitation where only the logo from your Shopify store can be used, which might not work if the logo is cut off. We have forwarded this request to our development team for consideration. In the meantime, you can change the logo using CSS if that helps. As for the ability to upload photos via chat, we're pleased to inform you that this feature is currently in development and is estimated to be released soon. We will definitely notify you once it is rolled out. we noticed that we haven't had the chance to communicate directly yet. We hope you consider reinstalling the app so we can provide better support and ensure you get the most out of our service. Thank you again for your feedback and patience. Best regards, Chatty Support Team
June 5, 2024
I'm only using this app for one day, but i can already say that it works as it should be. Also the support is great. Tiana was a great help.