Chatty AI Chatbot & Live Chat
Chatty: AI chatbot + ChatGPT for Shopify
Rating
4.9
feedback
1,633
chart
#366
All reviews
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Jan. 30, 2025
Amazing support from Jasmine and Maison , thanks alot ! The best chat app for sure !
Jan. 29, 2025
The interface of the app is very user-friendly. It took me less then 30minutes to install it. Big shout out to the amazing customer service from Hana. Would highly recommend to anyone!
Jan. 28, 2025
I really needed assistance in setting up the app on our shop. Charles was so helpful and helped me with all my queries. He was very friendly and sent screenshots of all the steps i needed to take, so i was able to do what i needed to in a really swift manner. Only just started using the app so i can't review this just yet, but i'm giving 5* based on the excellent customer service i received from Charles :)
Jan. 27, 2025
There is lots of support for the app, easily install and links to all channels including social media.
Jan. 27, 2025
Amazing tool and awesome service! Chatty has made our customer support so much easier! The live chat with the AI chatbot is super fast, and the customizable widget looks great with our brand. Love the FAQ hub and how easy it is for customers to track orders. Big thanks to Hana from customer service—she’s so sweet and helpful! Chatty is a game-changer for any business.
Jan. 25, 2025
The Avada team is amazing. Audrey was great and helped me with a simple issue. Then got me setup with some more advance settings. Great to work with great product.
Jan. 23, 2025
At first glance you may say "wow look at this cool app it has a ton of great reviews and features", but do not be fooled. The features pick and choose when they want to work and the support is mediocre at best. They pass things on to a different departments that work in time zones across the world so there is isn't any instant support. At sign up I was told instagram support was coming in 2 weeks. 4 weeks into using the software there is no instagram support. Emails do not always come through. They pick and choose when they want to come in. I would not recommend this for any company with heavy traffic as it will upset your customers. The reviews in my opinion are fake. They support agents help you setup the software and prey on simple minded users who are happy to give a review without actually using the product for sometime. After using it I would not recommend this product and do not believe it is a 5 star product. it is 2.5 at best with very limited features and a good looking ui.
Dear Auto Addict USA Store Owner, This is Liz, Customer Success Leader from Chatty Support Team. Thank you for taking the time to leave your feedback. I sincerely apologize for the issues you experienced while using our app and for any inconvenience caused. Your concerns are very important to us, and I want to address each point you mentioned. 1. Email Forwarding Issue: Our team has thoroughly tested the email forwarding feature, and we confirm that all emails, including those with images or videos, are being forwarded correctly through the app. However, I understand that hasn’t been your experience. If possible, we’d greatly appreciate it if you could share the details of the specific emails that weren’t forwarded. This will help us investigate further and ensure a resolution. 2. Instagram Integration: I understand your frustration regarding this feature. Our team has already submitted the integration to Meta, and it’s expected to go live by the end of February or early March. We’re committed to keeping you updated on its release. 3. Support and Communication: I'm sorry for any delays or inconvenience in receiving assistance. I'm continuously working on improving our support to provide faster and more efficient service. Our goal is to provide tools that truly add value to your business, and I'm deeply sorry that your experience didn’t reflect that. If you’re open to giving us another chance, I’d love to assist you further and ensure the app meets your needs. Thank you for your feedback—it helps us improve. Warm regards, Liz Customer Success Leader
Jan. 23, 2025
Great support. Very quick and easy to use and very friendly advisor. I'm a newbie so need a lot of help and it's great to know I can reach out any time.
Jan. 23, 2025
Great experience, easy to use, and the free version is full of options and settings. Support is very quick and always helps with the problems I had. Thank you, Damian! :)
Jan. 22, 2025
I've been impressed by the robust features Chatty has across the app. I found it while searching for solutions to add a neater customer FAQ page/help center to my site and ended up being surprised by how well developed its full customer-chat widget was. The ChatGPT integration for better automated customer support is a bonus. Plus, all these features are available on the Free plan, and the paid plans seem quite reasonable should I need to scale to add more support agents. The app's support team has been very responsive with helping me, as well. Thanks for the assistance, Damian.
Jan. 22, 2025
i got answers really quick and they solved my problem. They indeed reported one additional incident that will be fixed soon i hope!