Chatty AI Chatbot & Live Chat
All reviews
Sonny was great when handling my issues since I'm new to the app. Im currently on the free trial, but I will continue to keep this app due to the great customer service and amazing chatbot. Thanks!
this app is awesome! they have amazing support as well, special call out to Abby!
Super einfache Integration und schneller und kompetenter Support. Umfangreiches Chat-Tool selbst in der kostenlosen Variante
Great app. I'm testing it right now but the free version allows you to better manage things. I had been looking for a solution for a long time without having to pay with messages already preset for example
Really helpful crew and I really appreciate their assistance. Highly recommend.
I really appreciate the support. Hazel was quick and helpful getting me what I needed. Thanks!
Impressed so far! I asked support if we could amend our spelling to British English from American English and Jasmine came back to me with a link and instructions on how to do this which was simple to follow and has worked well.
Great App and does all you need. Support is fast and efficient as well.
Does not send you instant notifications, help was not useful through support. Stay away from this if you want to offer the best customer support. We have missed multiple conversations because of the lack of notifications/delays. Sometimes we won't be notified at all. USE shopify inbox. Way better. I’ve updated our review to 3 stars because they do have a great FAQ set up.
Update 3/12: Thank you for continuing to use Chatty, especially the FAQ feature. We're really glad to hear that it has been helpful for your store. Regarding the previous notification delays, our team has released several improvements recently to make alerts faster and more reliable. If at any point you’d like to try the live chat notifications again or want us to review your setup, we’re more than happy to assist. Thanks again for sticking with us! Your feedback truly helps us keep improving the app. ______________________________________ Update 5/5: Since your last review, our team has made several improvements specifically related to mobile notifications. We understand how important timely alerts are, especially for live chat, and we've been actively optimizing this area to enhance reliability and speed. We’d love for you to consider giving it another try — especially using the live chat feature again — and see if the experience has improved on your end. If you encounter any issues or need assistance with setup, our support team is always here to help. ___________________________________________ Hi Hydbond™️ Store Owner, Thank you for updating your review and for recognizing the value of our FAQ setup. We’re truly sorry to hear that the notification delays have impacted your experience. Reliable notifications are crucial, and our team is continuously working to improve them. We’d love to troubleshoot this further and see if there’s anything we can adjust on your end to enhance performance. If you're open to it, please reach out to us—we’re happy to help! Your feedback is invaluable in helping us refine the app, and we appreciate you giving us a chance. Best, Chatty Support Team
very happy with chatty and Hana was very helpfull to fix few issues patiently
They offer very good service especially their customer support team they are really friendly and efficient. I have used chatty for my website www.serrbeauty.de and i am really satisfied with all services that they are provide, highly recommended.
very helpful, like having a receptionist!
I am just setting up but I can see all the potential that this app has to offer! I needed help from support and Hana has been really helpful!
I’m really happy with the Shopify app support service. They fixed my issues quickly and efficiently. The support team responded fast, and I felt well taken care of throughout the process. I’m very satisfied with the service, and I’d like to thank them for their excellent support.
Its easy to use and the team are always available to assist. Hana was a great help. Efficient and friendly.
Thanks to Hana, I was able to get my work done in a very short time.
Amazing support from the team, Sonny was very helpful and tried his best to get my widget set properly. highly recommended. thanks
I had some issues while using the Chatty, but I received outstanding support from Jasmine and Raymond. They went above and beyond to assist me and resolve the problem quickly and effectively. Their help was invaluable, and I’m incredibly grateful for their exceptional customer service. Highly recommend this plugin and their amazing support team!
Very easy to set up and integrate. I loved that there was templates pre-written to facilitate and and speed up the set up process for the FAQ integration. They also make it very easy to reach support in case of questions during the set up. Sonny was very helpful, polite, and answers very fast.
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