Chatty AI Chatbot & Live Chat
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We've been using Chatty for a little while, the interfaces look professional, and the plugin is easy to work with. Encountered a few small issues during set-up, which were quickly solved by their live chat team, in particular Audrey and Nikita. Would recommend Chatty for proper FAQ and contact info to your customers.
Free app has good function, 5-star even though some little bugs now. Agent Audrey help me shot the trouble timely. Thanks.
I have written twice for support and the CS people is so kind! Always resolve my dobubts.
I installed it because I liked the fact that I could choose whether or not to display the chat, and that I could also choose to display only the FAQs. The support was fast and helpful when I had problems. (Thanks Judy, Emily, and Kevin!). I can see the progress of features under development and look forward to the future. Although not included in the list, I would like to see a feature added that would allow us to analyze access to FAQs so we can see what our customers are having trouble with.
Awesome app and a great customer experience all around! Judy provided exceptional customer support! She was incredibly helpful, patient, and knowledgeable. Her responses were prompt and thorough, addressing all my questions and concerns with clarity!
Thanks for the good support, Charles and Toby the technical agent, they helped me a lot. Very fast and quality support.
I had a fantastic experience with Chatty's support! Lydia, the assistant, was incredibly helpful and responsive. She efficiently resolved all my issues, and I was impressed by the quick response times. I highly recommend this app not only for its excellent support but also for its user-friendly interface and ease of use. Five stars!
the chatty team has been helpful from the moment I've installed the app, Cheryl and all the avada team helped me with all my doubts, super recomendable!
They provide excellent support whenever we have a question or a problem with the app (You are the best Cheryl! Thanks for the help), great app design with customizations and this app is really helpful for our own customers when they are confused while they are shopping in our website.
had prompt help from Audrey and William! thank you so much! :)
Thanks for your support Hana. Great support. And for the app, It's such a one-stop app for communicating with my customer. To be honest a few of the setting are a bit hidden in the menu, I hardly find, but it's okay.
Great simple to use app with great and responsive support team. Lydia was so helpful in getting me set up!
The software is very interactive and adaptable, with no bugs. The software interface is very nice and can be customized by customers. The customer service also responds promptly.
Great customer support from Tiana
Hana was amazing, so quick to respond & resolve my questions/issues!
Easy to use and great customer support
Disappointing, - only one user at a time, no logout option, no " after shop hours" customer messaging . Not a good option for a large e-commerce business.
Dear AEDShop Team, Thank you for taking the time to share your feedback with us. We understand your concerns, and we would like to address them to ensure you have the best possible experience with our app. While Chatty has been available on Shopify for around two years, our live chat feature was introduced just four months ago. We labeled it as "beta" because we are continuously adding new features and making improvements based on user feedback. 1. Multiple Users and Chat Assignment: - Currently, our app allows only one user to be logged in at a time, which can be challenging for larger teams. To help manage this, we are actively working on a feature that will allow you to see which chat is assigned to which supporter. This will prevent confusion when multiple customer service representatives are handling chats simultaneously. 2. After-Hours Messaging: - When no one is logged in, our app does provide an option for customers to leave a message. However, we understand that the current solution might not be very intuitive. We are planning to improve this feature to clearly indicate to customers when no one is available and provide an option for them to leave a message easily. 3. Work Hours Configuration: - We do have a solution for after-hours availability, but it currently requires manual configuration based on fixed work hours. We are working on automating this process to better match your agents' login times and improve the overall user experience. We truly appreciate your patience and understanding as we work on these improvements. Your feedback is invaluable in helping us enhance our services. If you have any further questions or require assistance with anything else, please feel free to reach out. Thank you once again for your feedback and for using Chatty. We are committed to making our app better for you and all our users. Best regards, Chatty Support Team
The service is really in time and helpful. The agent Tiana is super nice and patient. Recommend!
This app works perfectly for my store. I like the app set up in the admin. Very responsive support. I had a small issue and Customer Service Rep Mia and Technician Nikita, fixed it promptly.
très satisfaits de cette app. le service client est ultra responsive et débrouille les éventuelles difficultés rencontrées. merci !
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