Chatty AI Chatbot & Live Chat
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Easy to use and great customer support
Disappointing, - only one user at a time, no logout option, no " after shop hours" customer messaging . Not a good option for a large e-commerce business.
Dear AEDShop Team, Thank you for taking the time to share your feedback with us. We understand your concerns, and we would like to address them to ensure you have the best possible experience with our app. While Chatty has been available on Shopify for around two years, our live chat feature was introduced just four months ago. We labeled it as "beta" because we are continuously adding new features and making improvements based on user feedback. 1. Multiple Users and Chat Assignment: - Currently, our app allows only one user to be logged in at a time, which can be challenging for larger teams. To help manage this, we are actively working on a feature that will allow you to see which chat is assigned to which supporter. This will prevent confusion when multiple customer service representatives are handling chats simultaneously. 2. After-Hours Messaging: - When no one is logged in, our app does provide an option for customers to leave a message. However, we understand that the current solution might not be very intuitive. We are planning to improve this feature to clearly indicate to customers when no one is available and provide an option for them to leave a message easily. 3. Work Hours Configuration: - We do have a solution for after-hours availability, but it currently requires manual configuration based on fixed work hours. We are working on automating this process to better match your agents' login times and improve the overall user experience. We truly appreciate your patience and understanding as we work on these improvements. Your feedback is invaluable in helping us enhance our services. If you have any further questions or require assistance with anything else, please feel free to reach out. Thank you once again for your feedback and for using Chatty. We are committed to making our app better for you and all our users. Best regards, Chatty Support Team
The service is really in time and helpful. The agent Tiana is super nice and patient. Recommend!
This app works perfectly for my store. I like the app set up in the admin. Very responsive support. I had a small issue and Customer Service Rep Mia and Technician Nikita, fixed it promptly.
très satisfaits de cette app. le service client est ultra responsive et débrouille les éventuelles difficultés rencontrées. merci !
This program is really simple and useful and is highly recommended. When I had some problematic glitches, by contacting the software developers for help, they were very responsive and I was impressed by a technician called Hana who quickly made my problem solved.
在外觀修改問題上Tiana提供了很迅速、確實的幫助 整體使用目前都很良好
Hana was a great help with my issues using FAQ
Tiana is a wonderful assistant. Everything is at the highest level!
Very responsive and competent after-sales service. Thanks to Hana
Not only is this software free, but its customer service is very good, especially Hana's response is very timely, and there are many customization options. I highly recommend using this software.
Great App, very nice Support
Hana has helped me tremendously with how everything work. Thank you so much!
So far so good! Just did the setup and had a few questions and Tiana and Prakash were amazing!! Thank you!
Very good app! Great support! Hana was very helpful!
I needed help to set up the app on my website and Hana helped me in a few seconds! Thank you Hana!
Efficient. Hana was fast and kind. Problem solved in under 3 minutes :)
I really Appreciate efforts of the support team. Chatty's Support team is very cooperative, specially support member Tiana and Tony saved my day by fixing an issue for me. Thanks
Lydia was very helpful. Good and adequate help and service.
Chatty's consulting team truly impressed me. Mia, Hana, Emily, and Tiana consistently provided enthusiastic and effective support, even outside of regular business hours. Their prompt responses and efficient solutions made all the difference for my store. I'll definitely recommend Chatty to other store owners looking for exceptional service!
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