All reviews

Rating Breakdown

  • 5
    96% (1,696 ratings)
  • 4
    3% (54 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (7 ratings)
  • 1
    1% (10 ratings)

Reviews with Text

  • 96% (1,705)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 17, 2024

Esther was a great help and resource. She logged into the backend of our website and resolved our issue quickly with 100% accuracy. We greatly value her service and recommend this app. Thank you.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 16, 2024

Hallyfe provided exceptional customer service while assisting me with the Avada FAQs app. His patience, expertise, and prompt responses truly made a difference in streamlining my experience. Support that went above and beyond my expectations!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 15, 2024

Great functionality, easy setup and amazing support! The team where quick to help with all questions and even helped us make some customization.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 15, 2024

Esther was always there when I needed help, responding promptly and efficiently. Her support made dealing with any issues effortless. I'm really impressed with the level of service provided by Esther and the support team.

Store

My Store

Using app

24 days

5 / 5 Share

Feb. 14, 2024

Love this app! Love all AVADA products and their Customer Service is awesome! If you haven't taken the time to look at their apps, you really should. The cover almost everything you need for online store in order to make your customers' shopping experience phenomenal! Can't recommend them more!

Using app

About 2 hours

Total reviews

15

Average rating

5.0

5 / 5 Share

Feb. 14, 2024

Perfect Support. Tiana and Gideon are a perfect helpers.

Using app

About 2 hours

Total reviews

3

Average rating

3.7

5 / 5 Share

Feb. 13, 2024

Started building my FAQ page with this app and have been running smooth like butter. The drop-down option for the FAQ is convenient. Tiana helped with verifying my website for extra icons for the categories of questions. Thanks Tiana!

Using app

33 minutes

Total reviews

8

Average rating

5.0

5 / 5 Share

Feb. 13, 2024

Great experience with Avada, I have set up the FAQ page and Hana was able to assist with all of my questions very promptly. Very helpful service. I would recommend!

Using app

1 day

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 13, 2024

Support team was great and responsive in answering any queries I had. Guided me to solutions for issues I faced.

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 12, 2024

I am incredibly satisfied with the exceptional customer support provided by Tiana and Maison at Avada. Their dedication and expertise were evident in assisting me with updating my logo on the Avada chat. Tiana and Maison went above and beyond to ensure a seamless experience, patiently guiding me through the process. Their prompt responses and effective solutions truly exceeded my expectations. I am grateful for their outstanding support, making the entire interaction a positive and stress-free one. Kudos to Tiana and Maison for their professionalism and commitment to customer satisfaction! Thanks again!

Using app

About 2 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 10, 2024

I have never seen better support. I had a problem and it was solved immediately. I recommend it to everyone

Using app

About 1 hour

Total reviews

22

Average rating

4.4

5 / 5 Share

Feb. 10, 2024

Amazing support from Esther for helping us customize the widget to meet our requirements.

Using app

About 2 hours

Total reviews

12

Average rating

5.0

5 / 5 Share

Feb. 9, 2024

The app is brilliant, easy to use, and has great customer support, particularly Hana who helped me with some custom CSS and guidance on FAQs. I couldn't believe this app is free.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 8, 2024

Had some issues and questions solved by Pamela of the support team. Very friendly and quick.

Store

cisinks

Using app

2 days

Total reviews

2

Average rating

4.5

5 / 5 Share

Feb. 8, 2024

Pamela was very fast and has great customer service skills.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 8, 2024

Great App with excellent customer support! Especially Hana was very ambitious to solve a problem we had with our FAQ page. Thank you very much!

Using app

About 1 month

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 8, 2024

Easy installation and great support by Hana when minor problems occured.

Using app

About 6 hours

Total reviews

3

Average rating

4.7

5 / 5 Share

Feb. 7, 2024

Wonderful. I recommend this app to anyone. Esther was very fast and helpful in solving my issue. Thank You

Using app

About 13 hours

Total reviews

8

Average rating

4.0

5 / 5 Share

Feb. 7, 2024

Avada Helpdesk is seriously top-notch! Whenever I have a question or need help, they're super quick to respond and incredibly helpful. Big shoutout to Esther and Anivia and the entire team at Avada Helpdesk!

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 7, 2024

App super utile. Assistenza clienti perfetta, grazie Esther per avermi aiutato a fare delle modifiche. Super consigliata

Using app

About 1 hour

Total reviews

3

Average rating

5.0