Chatty AI Chatbot & Live Chat
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Again a great experience with the support team. They're so quick, helpful and friendly. Great team!
its easy to set up.Hana was great!
I’m currently testing the app and already had an excellent support experience today (Sunday!). I didn’t like the position of the chat button, and within just a few minutes I received custom CSS code. Great support! Five stars from me. Keep up the great work!
Hanna was very helpful in setting up the app to work the way we wanted.
Amazing Support from Hazel! Hazel was truly incredible. From the moment I reached out, she was kind, patient, and super attentive. She didn’t just give a quick generic response — she actually took the time to understand my issue and made sure everything was resolved smoothly. Her communication was clear, friendly, and reassuring, and she went above and beyond to help. It’s rare to find support that feels this personal and genuinely caring. Thank you so much, Hazel, for making the experience so easy and stress-free. Chatty is lucky to have you!
Hazel always responds quickly and helps solve problems, assisting with the use of Chatty.
Super bien, a l'écoute , peuvent modifier grace a leur equipe technique les supports. Je recommande, a voir si cela joue sur l'augmentation de vente !!
There were some confusing part with the ui, yet Hana, customer service person, was very nice to guide us. Thanks!
Support à la clientèle incroyablement rapide et efficace. L'application est très intuitive et facile à implémenter. Je recommande à 100%. Merci à Noisette
This app changes the exact URL I paste into the AI chat responses (my “Start a Return” link gets rewritten to a different link). I need the chatbot to send customers the same link I provide, without modifications. Support told me: “links that require authentication may not work consistently when shared in automated AI responses.” That’s not acceptable for a returns link and doesn’t solve the issue. Not reliable for customer-facing support.
Hi there, Thank you for taking the time to share your experience. We truly understand how important it is for a customer-facing chatbot to send exactly the link you configure, especially for critical flows like returns. In some cases, links that include authentication or dynamic redirect parameters may not behave consistently when delivered through automated AI responses. That said, the goal is always to ensure your customers receive a stable and reliable entry point to complete their request without confusion. A more consistent approach is to use a fixed return page URL as the main entry point, where customers can then proceed through the login or return process normally. This helps maintain link stability while preserving the intended return flow. Our team can also configure the chatbot response as a fixed answer and adjust the AI training content to prevent unwanted modifications. We would genuinely appreciate the opportunity to review your setup and assist directly to ensure everything works as expected. Please feel free to reach out to our support team so we can resolve this properly for you. Best regards, Chatty Support Team
Great experience, support helps a lot
Excellent app and even better support from Andy. This is a true LLM chatbot that does the work of seven apps in one. It’s highly customizable, easy to navigate, and actually works as advertised. Definitely the best AI solution on the Shopify App Store right now.
Best way to improve your business through Chatty app.
This is a very smart plugin. Although the AI assistant is not yet highly skilled in its use, it has already saved us a lot of customer service work. We hope that for issues requiring manual resolution, there will be clearer prompts or more timely notifications to the human customer service staff. Thanks to Sonny, he always responds so quickly!
Amazing support from Hana! She helped me set everything up, and the app works like a charm!
Hana is good , she helps me slove a lot ,really appeaciated
Really good app and very easy to use. Hana helped me a lot and made the whole process smooth. Highly recommend!
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