All reviews

Rating Breakdown

  • 5
    96% (1,695 ratings)
  • 4
    3% (54 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (7 ratings)
  • 1
    1% (10 ratings)

Reviews with Text

  • 96% (1,704)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 17, 2023

The app is great but when I needed some support Abby solved my problem in no time at all. Excellent customer service. Thanks

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 12, 2023

A very good and user-friendly appliacation. Tony was very helpful and quick with the changes in css. I recommend.

Using app

21 days

Total reviews

4

Average rating

4.8

5 / 5 Share

Feb. 12, 2023

I just started to use this app today and so far I am very pleased. Very quick to respond. It is a very good app for Q&A that you can custom easily. Very quick customer service from Abby 10/10. Just great

Using app

About 2 hours

Total reviews

1

Average rating

5.0

4 / 5 Share

Feb. 11, 2023

Really good app, would give it 5 stars, but would be nice to have better order tracking (i.e. through entering the order number) and more functionality in the text editor. Great support from Emily! Thanks for your help!!

Using app

About 3 hours

Total reviews

16

Average rating

4.4

5 / 5 Share

Feb. 8, 2023

Great service. Liz troubleshooted the installation and initial set up, very impressed with the support and app so far!

Store

MYPadL

Using app

About 1 hour

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 7, 2023

App works well and is highly customizable. Esther in support provided the best tech support I've ever encountered with any Shopify app.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 7, 2023

It's so convenient to have immediate access to customer support and create FAQ sections. Esther is friendly and helpful. Highly recommend!

Using app

2 days

Total reviews

9

Average rating

5.0

5 / 5 Share

Feb. 4, 2023

Looking for FAQ widget. Avada surprised me with additional features too. Made my work so easy with wonderful features out of box for free. Searchable FAQs in chat is my favorite. They had a wonderful customer support. Thank you Liz, the one who supported me with listing options. Great support. Very fast response.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 4, 2023

good use easily friendly never having problem to get what i want to own the content arranged, nice app

Using app

41 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 2, 2023

The customer support is amazing. Hakeem was able to help me in matter of minutes! Highly recommend this app!

Using app

16 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 2, 2023

We are just starting our online store and we needed a tool for the FAQ and online chat, we downloaded Avada and from the beginning we had an excellent experience. But what surprised us most was the quality of the service we received from Esther, in addition to responding super fast she helped us a lot! We are very happy with Avada and Esther!

Store

Vincci

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 1, 2023

Excellent app. Rapid support provided by Hallyfe during setup process. A must have for all shopify stores.

Using app

2 days

Total reviews

6

Average rating

4.3

5 / 5 Share

Jan. 29, 2023

This brand has a few nifty apps and most are free! Their customer service is great and 24/7. I use to have their review app, but I took it out for personal reasons, but their whole ecosystem is really good! This app is simple and straight to the point. They even take their branding away for FREE! Most companies make you pay for that! Just an awesome company and service!

Using app

20 minutes

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 28, 2023

this app is helpful and has great support from Ester! highly recommended, millions of thanks! thanks :)

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 27, 2023

prakash thanks for the awesome service i love the quick response in helping me with the app WONDERFUL JOB WELL DONE!

Using app

5 days

Total reviews

10

Average rating

5.0

5 / 5 Share

Feb. 3, 2023

**Update: App is very responsive, has everything needed and the customer service was wonderful- Highly recommend** So far the app seems to be just what I need- Although I just started playing around with it- Had 1 small hiccup, but customer service (Hakeem) was very quick and efficient in taking care of it!

Using app

9 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 26, 2023

Comence a crear hace pocos días mi tienda en Shopify, quise buscar una app acorde a las necesidades de mi tienda y me encontré con AVADA. Una app demasiado intuitiva para usarla, lo mejor de todo es que al tener una duda sobre la cantidad de iconos tuve soporte inmediato de Esther. Su atención fue excepcional y estaba atenta a cualquier duda que pudiera tener. Realmente esta app no solo es muy buena en su categoría sino que además tiene un soporte excelente.

Using app

About 13 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 26, 2023

What? Such brilliant app for free? I couldn't believe it for a few minutes, I thought I am on free plan, but turned out the whole app is for free.....With extensive features. On top of that customer support was even more brilliant, Hana was so helpful and informative....Thanks to Hana and the Avada, it took me few minutes to setup all features.

Using app

About 1 hour

Total reviews

11

Average rating

4.6

5 / 5 Share

Jan. 24, 2023

Setting up and using the app has been very easy so far, and their support has been great. Thanks for the help!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 21, 2023

I recently discovered the this app, and I have been extremely impressed with its functionality and ease of use. Setting up my store was a breeze and the app provides a wide range of customizable options to help me create a unique and professional-looking online store. The user interface is intuitive and easy to navigate. Abby from the customer support team was answering all of my questions in a timely and professional manner. Overall, I highly recommend this app to anyone looking to start their own online store. It has made the process of setting up and managing my store a seamless and enjoyable experience.

Using app

About 15 hours

Total reviews

3

Average rating

5.0