Chatway Live Chat & AI Chatbot for Shopify

Chatway Live Chat & AI Chatbot

Provide Live chat support, FAQ, WhatsApp inbox & chat buttons
Rating
4.9
Feedback
284
Reviews
Chart
#770
Shopify

All reviews

5 / 5 Share
Dec. 4, 2025

I was recommended this app to make speed of my website better, so far a lot of cool fetchers, support is great, they helped me to correct position of widget. Recommend!

Store Using app Total reviews Average rating
ILARIA Intimates About 14 hours 4 5.0
5 / 5 Share
Dec. 3, 2025

We cant thank Karina and the dev team enough for this amazing App! it has saved us so much time and effort, was super easy to set up and we absolutely love it! 10/10 SWDESIGNS Approved!

Store Using app Total reviews Average rating
Puppy And Cow About 1 month 1 5.0
5 / 5 Share
Nov. 26, 2025

Great customer service and the app works as intended. Very easy to understand and has helped our e-commerce business get more sales! Thanks for the inbox.

Store Using app Total reviews Average rating
Southside Guitars About 1 month 2 5.0
5 / 5 Share
Nov. 24, 2025

Store Using app Total reviews Average rating
Printlify Art 6 months 1 5.0
5 / 5 Share
Nov. 24, 2025

We have started to use this chat service on our new web site https://www.gardenwatering.co.uk/ and it is am amazing service. We had almost immediate interaction with it. The ability to be online and answer messages whilst mobile is a great advantage: intergration was easy as well as customisation. Great product and perfect for better customer service.

Store Using app Total reviews Average rating
Garden Watering 4 months 5 4.2
5 / 5 Share
Nov. 11, 2025

Store Using app Total reviews Average rating
Namiri About 1 year 1 5.0
5 / 5 Share
Nov. 10, 2025

Excellent service and communication through inbox! Everything was handled professionally and on time. Really appreciate the support — highly recommended!

Store Using app Total reviews Average rating
kaphaphysio About 1 month 1 5.0
5 / 5 Share
Nov. 5, 2025

Best chat app i found so far. The inbox works great with tons of customization options.

Store Using app Total reviews Average rating
FreeStyler About 1 month 1 5.0
5 / 5 Share
Nov. 5, 2025

Thanks so much to the devs of this app. It's super simple to set up and use for both our business and the customer. The inbox and option to appear online or offline has definately helped increase our sales by quickly answering any quick questions they had before purchasing. When we are not online, we are able to reply to the customer and they can see it when they next visit the site or we can reply by email to them if they leave it.

Store Using app Total reviews Average rating
Darts and Cues Australia About 1 month 1 5.0
5 / 5 Share
Nov. 5, 2025

Great app that I have been using daily. Being able to converse with customers in 'real time' via the chat inbox has been very useful in building trust and converting sales. Marvin has worked with me to implement an improvement, and kept in contact to let me know once the issue was addressed. Would recommend this app :)

Store Using app Total reviews Average rating
Utopian Threads 28 days 3 5.0
2 / 5 Share
Oct. 28, 2025

Store Using app Total reviews Average rating
Medora Compression 8 months 1 2.0
Developer Reply

We’re sorry to see that your experience wasn’t a great one. Since no details were included in the review, we’d really appreciate it if you could contact our support team and let us know what went wrong or what we can improve. We’d be happy to help and do our best to make things right.

5 / 5 Share
Oct. 27, 2025

I like it so much thank you

Store Using app Total reviews Average rating
weslamic About 1 month 1 5.0
5 / 5 Share
Oct. 26, 2025

Super easy to set up and use. I get messages straight to my phone via app. Really helps with sales so customers don't click away when they have a question.

Store Using app Total reviews Average rating
Make it Gift Shop About 1 month 1 5.0
5 / 5 Share
Oct. 16, 2025

Great app, easy inbox layout and I love the live visitor notifications. This is THE app to use.

Store Using app Total reviews Average rating
Octane Haus LLC 8 days 2 3.0
5 / 5 Share
Oct. 14, 2025

Hi, this app is the best chat app i ever had, UI is best, and less latency than other chat app. i recommend it

Store Using app Total reviews Average rating
Space Vendor About 1 month 5 4.2
5 / 5 Share
Oct. 13, 2025

Store Using app Total reviews Average rating
Melanstar About 1 month 1 5.0
5 / 5 Share
Sept. 25, 2025

Using this app daily, works really well. The Inbox feature is really well made and I get notifications straight to my phone using their app from customers. 10/10 would recommend

Store Using app Total reviews Average rating
The Grand Archive AB About 1 month 1 5.0
4 / 5 Share
Sept. 19, 2025

The website chat application has made it super easy for us to connect with our customers in real-time. The interface is simple, responses are instant, and it helps us provide quick support without needing phone calls or long emails. Super easy to integrate

Store Using app Total reviews Average rating
Krafteria About 1 month 1 4.0
Developer Reply

We really appreciate your feedback. If there’s anything you feel we can improve to make your experience even better, we’d love to hear it.

5 / 5 Share
Sept. 16, 2025

Chatway is a really useful and intuitive app. What impressed me the most is the WhatsApp integration, which makes it easy to communicate with customers and manage conversations in one place. The interface is simple, fast, and it has significantly improved the way I handle customer support. Highly recommended for anyone looking for a practical tool to centralize chats and messaging!

Store Using app Total reviews Average rating
KALI SHOES® About 1 month 12 5.0
5 / 5 Share
Sept. 15, 2025

This is the live chat app that best meets my needs. It has a simple and attractive design, comprehensive features, and is easy to use. The inbox labeling feature is especially helpful, allowing me to prioritize the messages I need to process. The customer service is always eager to answer questions, and I can tell they're truly committed to making this product a success. Keep it up!

Store Using app Total reviews Average rating
NBHANYUAN About 1 month 2 5.0
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