Checkout Blocks
Checkout Blocks® for Shopify Plus
Rating
4.4
feedback
59
chart
#894
All reviews
Rating Breakdown
May 4, 2024
As a user of this application, I have encountered numerous problems while using it. One of the most frustrating things is the lack of an online chat feature. Whenever I need support, I have to wait for hours to get a response. Unfortunately, the support service is probably the worst that I have ever encountered. When I do get a response, it's usually just incomprehensible screenshots and messages stating that my request has been sent to the technical department. One time, I spent my entire day trying to change the name of the delivery. However, I had to wait for hours just to get a response from the support team. Even after numerous requests, the problem persisted and nothing was done to resolve it. Eventually, they wrote that they would transfer the information about the problem to someone else, which was not helpful at all. Overall, my experience with this application has been very negative, and I regret having purchased a plan for 1 year. I do not recommend it to anyone looking for a reliable and efficient application. 05/04/24 I am writing to express my concerns regarding continuous functionality issues with your application, which remain unresolved despite my previous communications with your support team. The most recent incident occurred on April 20th, and as of today, May 4th, I am still unable to access the essential functions of the application. I have fulfilled my payment obligations for the promised service, yet the persistent issues have significantly hindered my ability to use the service effectively. This situation is impacting my store and I am extremely dissatisfied with the ongoing disruptions. I urgently request a thorough investigation into these issues, a clear timeline for when they will be resolved, and a statement regarding compensation for the period the service has been unavailable or dysfunctional. I appreciate your immediate attention to this matter and look forward to your prompt response. Sincerely, David H. Filler Lux
Hi there, Sorry to hear you are unhappy with the support we provided which was 24/7 within an hour over the weekend. Mind you, this is above and beyond many apps who would not respond to you over the weekend. Our support team worked through multiple setup issues on your end and our technical team is investigating your most recent inquiry (less than one business day as well). As you can tell from our other 5 star reviews, our support goes above and beyond.
March 28, 2024
Pretty versatile tool - provides the option for deeper customization for the tech-savvy but remains entirely straightforward for the average person. Customer support is great and knowledgeable. Only downside is the price-tag being a bit unreasonable for most merchants.
March 26, 2024
This is a great app! It has helped us make sure customers have the information they need at checkout time. Thank you for the time you've put into making a great app.
March 14, 2024
Love checkout blocks and their support team! They are always super quick to respond and resolve any issues I am having within one email. The app itself is very easy to use and is super helpful in creating upsells and displaying messaging to customers within checkout.
March 7, 2024
This is one of the most complete and customizable checkout block apps out there. For the price it will let you to take advantage of all the new checkout customizations available to sellers, replacing a large number of smaller checkout customization apps. Incredibly well documented and customizable!
Feb. 16, 2024
Still early days using the app but it is clearly VERY powerful and well thought-out. Incredible potential here and excited to grow with them.
Feb. 7, 2024
Support is not very responsive or helpful with Checkout Blocks. On average it took 3.5 days for a response and often requires a follow up reminder. The interface is clunky and not intuitive but I understand it make take some creativity to integrate with the existing checkout codebase. We are still waiting to hear back about a bug that we reported 1/11.
Unfortunately the bug in question is on Shopify’s end. We’re at their mercy on when (if ever) it will be fixed. We’ll work to lower the average response going forward with our dedicated support team. Thanks for your feedback!
Jan. 18, 2024
Gil is extremely helpful with all aspects of the app. Whatever you need, without code, this app can provide in checkout.
Dec. 20, 2023
Such a thoughtfully designed app that Plus brands really need. Very impressed!
Dec. 1, 2023
If you want to easily customize your checkout, regardless of your coding knowledge, this app is all you need! Want upsells, special messages, reminders and more? Look no further, Gil has created an app that will soon be in every store! Highly recommend
Nov. 28, 2023
Excellent app! This is a must have for any Shopify Plus store. The level of customisation and display rules makes this app a cut above the rest
Nov. 27, 2023
This app is great. We especially love it because of it's display rules around discount codes in the checkout, as we do a lot with it and couldn't find it in in any other app. Additionally, the support ist next level. Gil ist super nice and helpful. Big recommendation! Best regards from Germany :)
Nov. 20, 2023
Gil has amazing customer support and is always there to help you. The app is super easy to use and generates enough review to cover the costs.
Nov. 16, 2023
Excellent app with a ton of features for a very reasonable price. The team is incredibly fast with any support issues and great to work with. We're using it to add fields to checkout and customize the Thank You/Order Status pages. A must-have with Shopify's sunsetting of checkout.liquid
Nov. 12, 2023
Really pleased with Checkout Blocks so far! It's been a couple months and I know I'm just scratching the surface. But it's already paid for itself, such an easy decision to make. Highly recommend and after I get even deeper into this, I hope I update this review with further high recommendations. - Adam
Nov. 10, 2023
One of the most driven developers in the space. Gil is an absolute legend!
Oct. 26, 2023
This app is a real lifesaver! It's helped us customize the "new" Shopify Plus checkout in ways that we just don't have the internal skills to do. The best part is that we asked for a tweak to one of the features, and Checkout Blocks kindly obliged. This makes us feel like the developer listens, which is a five-star experience in our books. Thanks!
Oct. 18, 2023
This is the perfect app for any shopify plus merchant - super easy to customize the checkout and the support is really fast.
Aug. 24, 2023
Fantastic app, best checkout upsell/customization app in the game. They're also super responsive in customer service and ridiculously helpful. Big fan.