Zapiet ‑ Pickup + Delivery
Smarter delivery options for pickup, local delivery & shipping
Rating
4.9
feedback
1,611
chart
#424
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
6%
-
Less than a month
22%
-
Less than a year
31%
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More than a year
40%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising the exceptional customer support provided by the team. Many users mentioned specific support representatives like Jessica, Srivastav, Betty, and Nandita who went above and beyond to help them resolve issues and set up the app effectively. The support team was described as knowledgeable, responsive, and patient, making the overall experience with the app highly satisfactory. Users appreciated the quick responses and the willingness of the support team to assist with any issues that arose. However, there was one review that mentioned the app being overly complicated for simple tasks, indicating a potential area for improvement in terms of user-friendliness.
Highlights
Review RSS Feed
All reviews
Feb. 13, 2026
Using app
--
Total reviews
1
Average rating
5.0
Thank you very much for taking the time to leave a review, it's much appreciated! If you have any other questions down the road, please do not hesitate to send a message. Warm regards, Jeanette
Feb. 12, 2026
One star for Zapiet We use Zapiet – Rates by Zip Code to calculate delivery charges based on Auckland postcode zones, with all deliveries originating from a single location. The core issue is that Zapiet requires customers to validate their postcode on the cart page before proceeding to checkout. This postcode validator cannot be hidden or bypassed, as confirmed by their support team. Their rate logic operates outside Shopify’s native checkout, so shipping cannot be calculated directly at the checkout stage using Shopify’s address autocomplete. This creates unnecessary friction in the buying process. Customers must manually enter their postcode before checkout rather than simply entering their full address at checkout and having shipping calculated automatically. When we asked support to hide the cart-page postcode validator, they agreed — but instead removed postcode-based shipping entirely. It appears the validator cannot simply be disabled because it is fundamental to how their system works. Overall, the limitation is architectural, not a theme setting. For stores wanting postcode-based rates calculated directly at checkout without a pre-validation step, this app may not be suitable.
Hi there, Thank you for taking the time to provide such detailed feedback. I completely understand how this could feel frustrating or confusing, and I’d be very happy to schedule a setup call to walk through the best possible workflow for your store. Unless you’re using the checkout widget, our cart widget is required for address validation. When using Zapiet - Pickup + Delivery for rate calculation or order management, this validation step is necessary for the system to function correctly. We do however offer alternative delivery validation methods beyond postcode matching, as well as address prepopulation at checkout, so customers don’t need to manually enter their address twice. I’ve sent you a link to book a setup call, and we’d love the opportunity to review your configuration together. All the best, Clemency
Feb. 12, 2026
Using app
Over 6 years
Total reviews
1
Average rating
5.0
Hi Wan! Thank you for taking the time to leave a review! I’m glad I could help resolve the issues you had with the app. If there’s anything else you need, don’t hesitate to reach out. Best regards, Betty
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