Zapiet ‑ Pickup + Delivery for Shopify

Zapiet ‑ Pickup + Delivery

Zapiet - Local Pickup & Local Delivery for Shopify

Developer

Rating

4.8

feedback

1,606

Reviews

chart

#281

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    2%
  • Less than a month
    13%
  • Less than a year
    40%
  • More than a year
    43%

Reviews Summary

The reviews for the Zapiet app on Shopify are overwhelmingly positive, with users praising the excellent customer support provided by the team. Many users mentioned specific support representatives like Pavlo, Manuel, Jessica, Gabriel, and others who were incredibly helpful, responsive, and efficient in resolving issues. The app itself was described as user-friendly and essential for managing local deliveries and order pickups. Users appreciated the quick responses, detailed explanations, and the dedication of the support team in solving problems effectively. However, there were a few mentions of issues with notifications, restricted features in the premium plan, and some minor functionality improvements needed.

Highlights

Excellent customer support and quick problem resolution
User-friendly app for managing local deliveries and pickups
Issues with notifications and restricted features in premium plan
Need for minor functionality improvements
Positive feedback for specific support representatives like Pavlo, Manuel, Jessica, and Gabriel

Rating Breakdown

  • 5
    88% (1,419 ratings)
  • 4
    5% (78 ratings)
  • 3
    1% (19 ratings)
  • 2
    1% (17 ratings)
  • 1
    4% (72 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 21, 2024

I love the app. Very convenient. The customer service is prompt and knowledgeable. I use for almost 2 years!

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 21, 2024

the issue appears to be resolved a the moment - prompt follow up and support is always 5 star

Using app

--

Total reviews

4

Average rating

4.8

5 / 5 Share

Nov. 20, 2024

Stephane was very helpful, slove the problem in minutes. Great Job!

Store

SOSWEET

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 20, 2024

Great support

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 20, 2024

Great customer service support. Lots of helpful advice and recommendations regarding integration with your store.

Using app

--

Total reviews

1

Average rating

5.0

Developer Reply

Hi Jennifer, Thank you so much for your kind words! I’m happy to hear that you found the support helpful and the advice valuable for integrating with your store. If you ever have more questions or need further assistance, please don’t hesitate to reach out—we’re always here to help! -Jeanette

All reviews

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