Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.8
feedback
1,465
chart
#427
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
2%
-
Less than a month
15%
-
Less than a year
42%
-
More than a year
40%
Reviews Summary
The reviews for the Zapiet app are overwhelmingly positive, with users praising the exceptional customer support provided by the team. Many reviewers highlighted specific support team members like Pavlo, Jessica, Stephane, and Jayne for their prompt and effective assistance in resolving issues and setting up the app. Users appreciated the app's functionality, especially for features like Buy Online, Pick Up In Store (BOPIS) and various delivery options. The app was described as easy to integrate and customize, covering all shipping, delivery, and pickup needs. However, there were a few mentions of issues with app functionality and delayed support responses in a couple of reviews.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 28, 2024
Being told that I have to upgrade shopify because their check out doesn't support subscriptions....but it's worked before today...I would try and get to the bottom of whether its a money spinning con but with he 'help team' taking 15 minutes to respond each message this app is entirely not worth it. Refund please!!!!
June 24, 2024
Fantastic application. We have three options available for our online customers, These are; Home delivery if within our delivery radius, Pickup from our store, and postage on selected items. Each require customers to select days and timeslots so we can pick and pack their orders. I have tried other applications but none have worked as well as Zapiet - Pickup and Delivery. Also the integration with Order Printer Pro works well. Customer support is also great as they were able to resolve an issue that arose with the proceed to checkout button being unlocked. This was fixed by the Zapiet support staff in a timely manner. Good work guys!
Hi there! Thank you for your fantastic feedback! We're thrilled to hear that Zapiet - Pickup and Delivery has been a great fit for your business and that our integration with Order Printer Pro is working well for you. We are always here to help, and we're glad they could resolve the checkout issue promptly. Your kind words mean a lot to us. Thanks again! Warm regards, Betty
June 22, 2024
Potential buyers should approach Zapiet with caution due to significant issues with customer service responsiveness. While the platform offers robust features for managing local deliveries and pickups, frequent problems require human intervention that is often difficult to access. I often have to wait hours to get issues resolved during which my customers are unable to complete purchases, resulting in lost sales. Unless Zapiet improves its support infrastructure to provide more reliable and timely assistance, businesses reliant on seamless online transactions may find the risk of downtime unacceptable.
Hi Elizabeth, Thank you for your feedback. We’re sorry for any inconvenience you experienced with our customer service and the impact on your business. Providing reliable and timely support is very important to us. We reviewed your case and found that in the five most recent chats, we responded within 40 minutes on a Sunday and 12 minutes on a weekday. Your recent issue was related to multiple shipping profiles, which we usually advise against due to potential problems, as detailed in this article: https://support.zapiet.com/en/articles/8644299-multiple-shipping-profiles-zapiet-pickup-delivery-rates Despite this, we fixed the issue for you on the same day. After seeing your negative review, we also tried calling you to understand the issue better but couldn’t reach you. We value your business and are always working to improve our service. If you have any further concerns or need help, please reach out directly. Kindest regards, Klaudia from Senior Support
June 19, 2024
Their support is excellent! Jessica is a huge asset to this App and is always so friendly and willing to help me. A lot of apps do not play well with Zapiet so that is one thing to know. We use their app for our delivery business and while it's not perfect, it's the best we've found and works consistently.
Hi Chelsie, Thank you very much for your review, it's much appreciated! Always a pleasure chatting with you regarding our Zapiet - Pickup + Delivery and figuring out the many different challenges you bring to the table with your store ; -) If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
June 18, 2024
Thank you for sorting out my mess with pick up and Delivery. I was surprised at how easy it was to get help. All should run smoothly now. Thank You Herman.
Always happy to help and thanks for the support. Reach out if you need anything. Herman
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more