Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.9
feedback
1,493
chart
#378
All reviews
Review RSS Feed
Aug. 27, 2025
Incredibly helpful support, solved my issue immediately, and even suggested more ways I can improve my setup. So helpful!
Hi Joanna, Thanks for the wonderful review! It was a pleasure getting things sorted for your store, and I'm so glad you found the extra tips helpful. We're always here if you need anything else! Best, -Steph
Aug. 18, 2025
Jessica was extremely helpful and went above and beyond with helping with other things they noticed could be fixed. Thank you so much!
Hi Connor, Thank you very much for taking the time to leave such a lovely review! It was a pleasure chatting and helping you with a few different aspects of our Zapiet ‑ Pickup + Delivery app. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
Aug. 18, 2025
Le support a su répondre à ma demande ! Avec de la patience et pas mal d'explications pour qu'on puisse se comprendre sur le problème que je rencontrais. En 1h30 c'était configurer comme je le souhaitais !
Hello Anna, Thank you so much for your wonderful 5 star review! I’m really glad I was able to help you set everything up just as you wanted. Your kind words about my patience and explanations mean a lot, and it was truly a pleasure assisting you. Please don’t hesitate to reach out if you ever need more help in the future!
Aug. 16, 2025
Very useful app and the best part is ultra prompt customer support. the chat bot guides you the best of its abilities and then they connect you to a human if the case is complex. My store had a very difficult and complex shipping logic to be applied. Jeanette (CS rep) proved an immense help in setting that up first on her test stores and went over and above to get that implemented on my store. The implementation saved us the cost of using shopify advanced plan. Thanks team Zapiet and special thanks to Jeanette from support. had a lot of patience to understand the complex case and walking me through the implementation.
Thank you so much for your kind words! I’m really happy I could support you with your complex shipping setup and that we were able to find a solution that worked well for your store. It means a lot to hear that the implementation made a positive impact and helped you save costs. We’re always here if you need any more help in the future. Jeanette
Aug. 15, 2025
Great support
Hello, Thank you so much for the wonderful review! It was a pleasure working on your CSS project, and I’m so glad you’re happy with the results. Please feel free to contact us at any time in the future.
Aug. 15, 2025
The app is really useful, and their support is always quick to help. Betty understand my issue and got it resolved for me in no time :)
Hi Ailis! Thank you very much for your fantastic review and for taking the time to write such kind words. It was my pleasure to assist you! If you ever need any assistance, please don't hesitate to reach out to us. We are always here to help. Best regards, Betty
Aug. 14, 2025
I am not joking when I say that I have never had a better customer service experience in my life. Jessica just fixed problems I didn't even know I had. And she made the entire user experience the best it's been in 8 years. I cannot thank her enough.
Hi Shawn, Wow, your words truly made my day!!! I’m so glad I could help resolve those issues and make things run smoother for you and your customer's. Thank you for being such a loyal merchant for the past 8 years. Your trust and support mean everything, and I appreciate you letting me be part of your journey. Cheers, Jessica
Aug. 13, 2025
Stephane from Zapiet was a DREAM. In a matter of a few moments he was able to identify the issue, resolve it and then took the time to explain it all to me in terms I understood. Michelle Cupcake Royale
Hi Michelle, Thank you kindly for the wonderful review! The pleasure was all mine. I'm glad we were able to get on a video call and get everything sorted quickly for you : ) And you can count on us to be there for you should you have any future questions! Stephane
Aug. 13, 2025
Jessica (support team) is a magician! She helped diagnose a coding issue that was really frustrating. She was so kind and went above and beyond to get this figured out for us. This just made me true Zapiet fan.
Hi Denise, Thank you so much for your kind words! I’m really glad that I could get everything sorted and make the process a lot less frustrating. It was a pleasure chatting with you, and I’m thrilled to have you as part of the Zapiet family! Warm regards, Jessica
Aug. 12, 2025
Jessica was amazing! She listened to my need, heard what we needed, figured out the best way to tackle the issues, and fixed the problem. Great customer service!
Hi Nick, Thank you very much for taking the time to leave such a lovely review, it's very much appreciated! It was really nice chatting and getting all of your products and rates up and working with our Zapiet ‑ Pickup + Delivery app, especially for local delivery. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
Aug. 11, 2025
Muy eficiente y eficaz la atención brindada por Jeanette
Víctor, mil gracias por tus comentarios. Siempre es un gusto ayudarte. Cualquier cosa que necesites, por favor no dudes en contactarnos. Jeanette
Aug. 11, 2025
Jessica was extremely fast and professional! Diagnosed the problems and fixed it right away
Thank you so much for your kind words! I’m happy I could quickly identify and resolve the issue for you. It was a pleasure assisting you, and I’m always here if you need anything in the future! Kind regards, Jessica
Aug. 11, 2025
Outstanding troubleshooting and support by Jessica! Thank you for fixing my issue. Zapiet is the best!
Hi Franklin, Thank you so much for your kind words! I’m really glad I could help resolve your issue quickly. We truly appreciate your support and are happy to hear you’re enjoying our Zapiet ‑ Pickup + Delivery app! Warm regards, Jessica
Aug. 11, 2025
Brilliant support from Sandy, many thanks
Hello Peter, Thank you for your lovely review ! It has been a pleasure working with you on setting up your store. Do not hesitate to write me back, if there is anything else I can help you with. All the best, Sandy
Aug. 8, 2025
Jessica from support is incredible, she helped me fix a number of bugs that I think my dev messed up on installation and got the app working. Its looking great now!
Hi Curtis, Thank you so very much for your kind words and review! It was a pleasure chatting and helping you with our Zapiet ‑ Pickup + Delivery app. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
Aug. 8, 2025
Hello, We are beyond happy to know you are satisfied. Thank you for your generous rating. Remember, you can count on us anytime. Regards, Nandita
Aug. 8, 2025
Excellent customer service
Hi John, Your 5-star review is such a wonderful boost for our team. If you ever think of something else we can help with, we will be more than happy to assist. Regards, Nandita
Aug. 7, 2025
Everything was perfect. Advisor solved all my problems! Thanks a lot
Hi Denys, I really appreciate you taking the time to leave such a nice review :) I'm glad I was able to help and answer all of your questions. Please do reach out if you need any further assistance! Kind regards, Jessica
Aug. 7, 2025
Thank you so much for taking the time to leave us a review. Please let us know if there's anything else we can do for you. It'll be our pleasure to help. Have a wonderful day!
Aug. 7, 2025
I've tried 3 other pickup apps and this is the best. Pickup is a teeny tiny part of my business (less than 8 a month- sometimes only 1) so I didn't want to pay for something and I didn't want something too complicated. I'm on the free plan and have been for 6 months. Even though I'm on the free plan, the service has been incredible! It's easy to set up, works great, and you have help when you need it. 5 stars! Two other apps I used offered a free plan, but after using them for a few months, they said they could no longer offer a free plan. It felt underhanded since it's still advertised on the Shopify App store as a free forever plan. I think that's just part of their business model.
Hi Jody, It's lovely to see your feedback here! I am glad to know that our app meets your business needs. We are always here to offer you support around the app, feel free to get in touch with us any time. Thank you, Pavlo