Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.8
feedback
1,540
chart
#309
All reviews
Rating Breakdown
Review RSS Feed
Oct. 25, 2023
I have the best support I could ask for to get our pickup and delivery set up. From email support to getting on a call, they have held my hand the whole way. Not only getting us set up but helping us understand it as well. Thank you Zapiet!
Hi Crystal, Thanks a lot for writing a review It was a real pleasure helping you with our Zapiet Pickup + Delivery and Zapiet - Rates by Distance apps! And if anything comes up, we'll be happy to continue assisting you, including via screen sharing! -Steph
Oct. 24, 2023
I love their live-chat support 7 days a week. Representatives are really knowledgeable and help you setup your app settings directly. We had a conflict with shipping zones and María guided me & helped me better understand the settings when connecting this app to other apps such as Rates by Distance.
I'm so happy I got to assist you with your shipping zones! We're here to make your experience as smooth as possible. Should you need anything else do not hesitate to let us know! Best, María
Oct. 24, 2023
lovely customer support 10/10
Hi Kurt, Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found our customer support to be lovely and have rated it 10/10. Reach out if you need anything! - Herman
Oct. 22, 2023
This app has been super helpful and has great customer support. Thank you Krystabel for helping me with all my issues.
Hi Maria, Thank you for taking the time to write such a thoughtful review! It was a pleasure to assist you with our Zapiet - Pickup + Delivery app and I'm glad I was able to help you out. Please don't hesitate to reach out to our team if you ever need further assistance. Warmest regards, Krystabel
Oct. 20, 2023
i had a bug going on with the google api and zapiet. i tried getting help with google and shopify but none were able to solve my problem. stephane helped me on zapiet's support chat. he was amazing and got everything solved quickly.
Hi and thank you for taking the time to write us such an wonderful review! I'm glad I was able to help you and that you were happy with how fast we got things settled. If you ever need any further assistance, we'll be there for you. Steph
Oct. 20, 2023
We had a conflict due to custom code interfering with the checkout button. Their support team were able to react very fast and identify the problem.
Hi Phuntsok! Thank you for your kind words and your wonderful review. It was a pleasure assisting you in resolving the custom code issue. Our team is here to support you whenever you need assistance with anything related to our Zapiet - Pickup + Delivery app. -Veno
Oct. 19, 2023
Their active chat professionals are very helpful. Jessica, in particular, was very efficient and fixed a lot of issues we'd been having quickly and with clear communication.
Hi Mike, Thank you very much for taking the time to leave a review Glad I was able to help and get our Zapiet - Pickup + Delivery app updated on your site and fix a few CSS issues. If you have any other questions or need any further assistance, please do not hesitate to send a message. Cheers, Jessica
Oct. 19, 2023
This app has been huge for us since 2020. We are able to offer Curbside Pick-Up and Local Deliveries. This app in conjunction with the Zapiet - Rates By Distance app have allowed me to have my local deliveries calculated by distance. The support team is always very helpful with troubleshooting. I worked with Stephane today and he was able to send me some helpful articles and walk me through getting the map on my check out screen to work as it had recently stopped working. Will continue using this app. Thank you for all the help.
Hi Breann, Thank you so much for taking the time to write such as a wonderful review! It's so great to hear that your experience with our products and team has been a positive one and we look forward to continuing like this for the future -Steph
Oct. 18, 2023
This app has solved a big problem for us with click and collect - installation was straight forward and the support we received for when we had a question was fast and excellent.
Hi Dave, Thank you so much for taking the time to share your feedback on Zapiet Pickup + Delivery! It's great to know that you found the installation process straightforward – we've put a lot of effort into making it as user-friendly as possible. We're also delighted to hear that you had a positive experience with our support team. We appreciate your business and look forward to helping you in the future. Best regards, Ismail
Oct. 16, 2023
I'm a firm believer that what makes or breaks an app, is their support. Zapiet should get 10 stars for all the times they've made tweaks, answered questions and simply went above and beyond the scope of their app for me. Their turn around time is amazing and they know their stuff. Worth every penny!
Hi Sheila, Your review has brought me joy, I appreciate your warm words! It is wonderful to hear that we have managed to offer you the product and support you expect. You are welcome to reach us for any assistance you might need! Warm regards, Pavlo
Oct. 12, 2023
My issue was solved in a timely manner. Support was knowledgeable and quick to find solution.
Hi Becky, Thank you for leaving a review, it's very much appreciated It was my pleasure helping you set up your products in our Zapiet - Pickup + Delivery app so that the correct rate appears at checkout. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
Oct. 11, 2023
Amazing support, useful app
Hi György, Thank you very much for taking the time to write a review :) We're always happy to help and so, if there is ever anything we can assist you with in the future, let us know! -Steph
Oct. 11, 2023
Wonderful app, wonderful service. Betty assisted me with some troubleshooting and was so easy to chat to.
Thank you for your fantastic feedback! 🌟 😊 We're happy to know that you enjoy using our Zapiet - Pickup + Delivery app. If you ever have more questions or need assistance, don't hesitate to reach out. We're here to help whenever you need us. 😊 Warm regards Betty
Oct. 9, 2023
We have been using the app for years and it has helped our store manage pickup and delivery orders immensely. Customer service is top notch. Support is very helpful and helps resolve issues immediately.
Oct. 7, 2023
Betty, Ronan and Stephane are so kind and dedicated to helping with errors of all kinds. I am delighted that Zapiet has such a dedicated support team.
Hi Sean! Thank you so much for your kind words! 😊 We're thrilled to hear that we were able to assist you effectively. If you ever need further assistance, please don't hesitate to reach out. We are here to make your experience with Zapiet as smooth as possible!🚀 💫 Warm regards, Betty, Ronan & Stephane
Oct. 5, 2023
Every time ive had to contacted zapiet live chat, they have always been so helpful and have done everything i have asked for. I highly recommend using zapiet if you have delivery dates and cut offs as well as multiple shipping locations.
Hi, Thank you for your glowing review of our support! I'm glad my teammate Clemency was able to help you recently :) It's wonderful to read your recommendation of our delivery dates and cut off time features. Wishing you continued success with your business! Bogi Assistant Support Manager
Oct. 5, 2023
Hi there! Thank you so much for giving our app a 5-star rating! Your support means a lot to us, and we truly appreciate it. If you ever need any assistance or have questions in the future, please don't hesitate to reach out. We're here to help whenever you need us. 😊🌟 Warm regards, Betty
Oct. 2, 2023
Fabulous Customer service!
Thank you for your review Jaclyn! It was my pleasure helping you to set up your rates and locations for our Zapiet - Pickup + Delivery app If you have any other questions or need any further assistance, please do not hesitate to reach out. Cheers, Jessica
Oct. 2, 2023
I recently integrated Zapiet's Pickup + Delivery app into our store, and I must say, their support team has been nothing short of outstanding. From start to finish, the experience was smooth and stress-free, largely thanks to their responsive and knowledgeable support. Whenever I had a question or ran into a minor hiccup, the Zapiet support team was there to help. Their response times were impressively quick, with most queries addressed within a matter of hours. The level of expertise displayed by their support staff was evident in their thorough explanations and step-by-step guidance. One standout feature of Zapiet's support is their dedication to finding solutions tailored to my specific needs.
Hi Kenneth, I greatly appreciate your positive feedback regarding your recent experience with our Zapiet Pickup + Delivery app and support team. It's wonderful to hear that our responsive and knowledgeable support made your integration process smooth and stress-free. We're dedicated to providing tailored solutions to meet your specific needs and will always be here to assist you promptly. -Veno
Sept. 30, 2023
María Fernanda Banegas fixed my problem with one communication!! I so appreciate her ability to understand my problem and take action without a 4 day lag. Very helpful.
Thank you so much for your kind words it was a pleasure assisting you! Should you need anything else down the road do not hesitate in reaching back here. We are always happy to help 💚 María