Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.8
feedback
1,541
chart
#326
All reviews
Rating Breakdown
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Feb. 7, 2023
We used Zapiet to offer Local Delivery and Store Pickup for Online Balloon business. They help us to set it up and great service afterwards. The app works great.
Hey Cherry, Thank you for the lovely review, it was a pleasure helping you set up the app on your theme. If you need any further assistance, please don't hesitate to reach back, we are always happy and ready to help. Thanks, Ismail
Feb. 6, 2023
I love the way Stephane help me out with an issue. Their support is very quick. I highly recommend their app services and support.
Hi Celia, Thank you very much for the great review! I'm happy that we were able to help setup our app together using city names and post codes together in order to facilitate your distance validation for your customers :) If you ever need any further assistance, don't hesitate to reach back, we are always happy to help! - Steph
Feb. 3, 2023
OMGGGGGGGGG I LOVEEE THISS APPPPP!!!! YESSSS GOD SENT! Jessica, My LOVE! Thank you soo very kindly. I LOVEEE YOU!!!! GOD BLESS!!!!
Hi Michelle, I am overwhelmed with your extremely kind words and amazing review. It was my pleasure helping you today to set up and understand how preparation times work Any other questions, please do not hesitate to send a message. Have a lovely weekend! Jessica
Feb. 3, 2023
Jessica was extremally helpful and fixed my issues immediately. And then explained why it was happening so I can know for the future.
Hi there, It was my pleasure helping you today with the conditional activation feature If you have any other questions or need any further assistance, please do not hesitate to send a message. Thanks, Jessica
Feb. 3, 2023
Jelizaveta was very very helpful and patient with me. She walked me through everything step by step. Thank you so much! App works great!
Hi Jarrod, Thank you so much for your kind review! I'm glad to hear that I was able to help you with your Zapiet - Pickup + Delivery configuration! All the best, Jelizaveta
Feb. 2, 2023
Fantastic quick support. Cant fault the level of customer service and detailed replies received. thank you
Hi there, Thank you for the lovely review! I am glad I could assist you on live chat with configuring our app's settings to best facilitate local delivery on your store. Have a lovely day, Flora
Feb. 1, 2023
Hi, Jayne give me really good and quick support to me and she handles and shot out the issue really quickly. thank you very much. she is the best!
Hi there, Thanks for the kind words. Glad to help you get your rates & region sorted out quickly. If you need us again it's teamwork here at Zapiet - Pickup & Delivery we're always happy to help! Jayne
Jan. 31, 2023
Great app, but even better staff working for the app, Jessica went above and beyond this evening. We were really struggling with the rates and getting our shipping and local pick up options sorted, Jessica step by step talked us through it and fixed everything for us, answered a lot of silly questions from us having no idea what we are doing. I realised near the end that Jessica had actually stayed later than what her shift was to help us, yet again fix another issue with product specific preparation time. Credit to your team.
Hi Lee, It was my pleasure helping you this evening to set up your rates and product specific preparation times If you have any other questions (no question is silly), please do not hesitate to jump back on our live chat or send us an email. Cheers, Jessica
Jan. 30, 2023
Jessica was very helpful and patient with me that I am beginner with shopify so I need an extra care as she did. Thank you!
Thank you so much for your review and kind words. It was my pleasure helping you today with some of the features of our Zapiet - Pickup + Delivery app Please do jump back on our live chat if you have any other questions. Cheers, Jessica
Jan. 24, 2023
Amazing & very professional. If you have any issue, they will solve it very fast. They respect your business. Thank you guys
Hi there, Thank you for the 5-star review ❤️ Our merchants are our priority and we will always try to swiftly resolve your delivery concerns. Happy merchants, happy Zapiet 😃 Cheers, Klaudia
Jan. 18, 2023
Wir liefern in gewissen Regionen in NRW. Zapiet ermöglicht uns, den Kunden die Regionen einfacher zu vermitteln und Risiken aus dem Weg zu schaffen. Auch sind wir mit dem Support sehr zufrieden. Wir werden ernst genommen und bekommen sehr schnell Hilfe. Unsere Erfahrung ist sehr positiv.
Hey, es war mir eine Freude, mit dir zusammenzuarbeiten, um die Lokale Lieferung und den Express Versand bestmöglich nach deinen Wünschen einzurichten. Falls du weitere Unterstützung mit unserer App Zapiet - Pickup + Delivery benötigst, melde dich gerne bei uns! Liebe Grüße Lisa
Jan. 18, 2023
This is a super app to help allow Pickup and Delivery options for my customers. The app is simply to use and the customer service team is awesome, they are very friendly and trust worthy. It is a great app to enhance a shopify store.
Hi Pia, It was a true pleasure helping you with our app and getting the Product Availability feature to work with local delivery for the desired products :) If you have any other questions, please don't hesitate to reach out! Steph
Jan. 17, 2023
Great app with even better service! Did all of the functionality I could imagine. It is a little pricey but the extra orders I will get from it will more than pay for the cost.
Hi Aaron, It was my pleasure helping you with the distance validation feature of our Zapiet - Pickup + Delivery app If you have any other questions, please do not hesitate to jump back on the live chat! Thanks, Jessica
Jan. 17, 2023
María was incredible - she was able to answer all of my questions and fix issues that I was unable to fix on my own. She was very responsive. I give her 10/10 customer service!
Hello! Thank you for your kind words! It was a pleasure chatting and assisting you with your store today :) We are always happy to help, should you need anything down the road do not hesitate in reaching back! Best, María
Jan. 11, 2023
Great app for pickup and deliveries, The support team helped me through the setup of my shop. 5 Stars
Hello Rick, Thank you for this lovely review. It was a pleasure to assist you with the set up of your shop! Don't hesitate to reach us back, if there is anything else we can help you with. Sandy
Jan. 10, 2023
Jessica is incredible and went above and beyond with her service. Honestly it was the best customer service experience ive ever had! Attentive, thoughtful and incredibly helpful. She's amazing!
Thank you so much for you very kind words and amazing review Aron. It was my absolute pleasure helping you with our buy online pickup in-store app. If you have any other questions down the road, please do not hesitate to send us a message. All the best, Jessica
Jan. 9, 2023
Great and responsive customer service. We had several issues regarding compatibility and coding. One of the customer service reps at Zapiet was able to solve the problem over night and we are very appreciative as other delivery date & shipping apps lack some of the major features of Zapiet.
Hi there, Thank you so much for the glowing review! We're happy to hear that you appreciate our app and its pickup and delivery features ❤️ We're here for you should you need anything else. Cheers, Klaudia
Jan. 7, 2023
I am an online start-up bakery with one location. I migrated to Shopify because I needed future delivery, and WIX could not provide that functionality. When I arrived at Shopify, I tried an alternative delivery app, but the application did not work correctly, so I turned to Zapiet - Pickup + Delivery. I was concerned about the monthly cost of $29.99, but I was in a pinch and figured I would sort that out later. The application worked perfectly. It was easy to install and provided all the functionality I needed, plus even some I did not know I needed. In addition, online support through Chat was constructive. Getting back to the cost issue, I decided that 29.99 was too much, so I switched to another app, wrong decision. I quickly realized my mistake and went back to Zapiet. I then discovered they had started another subscription plan for a one-store operator with one location that was cheaper than my original plan. I signed back up. I had some issues with the restart, and again, Zapiet customer support (thanks, Clemancy and Stephane!) came through, and Zapiet resolved all issues quickly and efficiently. I cannot recommend this application and company highly enough.
Hi there, Thank you so much for your kind words, we can't say how much it means to us! We're so happy our Startup plan suits your store, and it was our pleasure helping you get set up with our pickup and delivery app :) If you have anything else we can help with, please let us know! All the best, Clemency and Stephane
Jan. 7, 2023
Jessica did fantastic work helping me to fix up our new location. She did a lot in a little short time. I'll count on her for help with the Zapiet pickup and delivery app anytime! Best, Pedro
Thank you Pedro for your review and very kind words. It was my pleasure helping you today with our BOPIS and local delivery app. Any other questions, please do not hesitate to reach out. All the best, Jessica
Jan. 5, 2023
I am a new user of Zapiet and less than 24 hours in, I am THRILLED. Beyond the fact that it provides me (a small business owner) with capabilities that Shopify does not, I needed help and Jessica (customer support) got online with me and took over - fixed what I was doing wrong (my lack of understanding, not an issue with the app), but she also taught me what went wrong so I can be self-sufficient. I am so pleased and this app is going to make a real difference to my business in 2023. Thank you!
Hi Susan, It was my absolute pleasure chatting & helping you today with our Zapiet - Pickup + Delivery app. Please do reach back out if you have any questions or need any assistance. Thanks, Jessica