Zapiet ‑ Pickup + Delivery
Smarter delivery options for pickup, local delivery & shipping
Rating
4.9
feedback
1,688
chart
#443
All reviews
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Oct. 27, 2022
*Updated as issues have been resolved* We've been using Zapiet since day 1 and it as great when we first began using it, but there has been too many issues recently. Tags are not generated properly, causing confusion between store pick up and delivery orders. This ultimately affects our delivery service's system as well. This has been an on-going issue for over 4 months now and has yet to be resolved. When asked, Zapiet attributes the cause to Shopify and vice versa. Now we are having issues with specific product preparation times--all of the prep times got removed for 30 of our products x 4 location, and when we try to update/add the prep times, they disappear. Customer support used to be quick, but recently, we've been getting responses only once per day. For the monthly price we are paying currently, it does not really justify the service received. Would revise rating if these issues are actually resolved.
UPDATE: 26th Oct 2022 Andy here the Founder and CEO of Zapiet. I come baring good news! Shopify deployed an update on the 14th October which resolves the issues you have been facing regarding the attribute issues. The fix has now been live for a couple of weeks and proving to work wonders! I'm truly sorry it took so long to get this issue resolved. Unfortunately in this case the timing of the solution was totally out of our control. You can now continue to use the app flawlessly :) Kind regards, Andy Cargill Founder & CEO Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please know that this situation is an exception: As you can see on other reviews, we’re known for our great service and for taking ownership and caring deeply about our merchants. The issue with the tags and details caught us off guard as it is a result of Shopify’s latest checkout updates. Unfortunately, without Shopify’s help, we have our hands tied but we’ll continue working with them to get a fix as soon as possible. We’ll be sure to share your feedback with their team. The issue with the preparation time essentially stemmed from a problem that only occurred in production rather than our testing phase, something however minor, we always do run the risk of happening when deploying updates to the app. We also faced a headwind with some sickness in the support team as well as some few people travelling back from our first ever meet-up resulting in our response times being longer than usual. If you still have any concerns, you may reach us anytime. Again, thank you for your feedback! Kind regards, Ismail
Jan. 24, 2025
Krystabel was great in getting our online store back up and running correctly and efficiently.
Hi Dan, Thank you so much for taking the time to leave such a thoughtful review! It was truly a pleasure assisting you in getting your online store back up and running smoothly with our Zapiet - Pickup + Delivery app. If you ever need any further assistance, please don’t hesitate to reach out to our team—we’re always here to help! Warmest regards, Krystabel
July 7, 2022
Still learning some of the features but so far it helps sort and coordinate orders and deliveries much better than Shopify. Hopefully in the future they will add a date-style that includes the name of the associated weekday, as shown with the order itself, but not on the packing slips or csvs. Jessica was super helpful and patient in working out a lot of the kinks, which is great, because I'll probably be talking to her again as we learn how best to optimize the app.
Hi there, It was my pleasure helping you with setting up our Store Pickup + Delivery app. I have submitted the feature request for adding the day of the week to our Dev. Team and once the feature is released you will be notified. In the meantime, if you do have any other questions, please do jump back on the live chat and we will be more than happy to help. Thanks, Jessica
June 2, 2022
We are currently testing the APP and we've had some hiccups but Zapiet support has been responsive and insightful.
Hi Rudy, Thank you for leaving a review, it is very much appreciated. It has been my pleasure to help you over the last few days via live chat, screen sharing sessions and email. Best wishes, Jessica
March 15, 2022
Support team is great however, we have been experiencing some issues related to updates by Shopify that have led to bugs and downtime. When it's working, it works great.
Hi Shawn, Thank you for taking the time to leave us your honest and thorough feedback. The issue you experienced with rates, is caused by an update made by Shopify. Shopify has changed the format they send some product data to us in the carrier request so our system was no longer able to process the request properly resulting in rates failing. This affected other apps as well. As soon as we become aware of the issue, we posted about it on our status page advising merchants to use static rates until Shopify resolves the issue: https://status.zapiet.com/ If there is anything we can do to assist in the meantime, please do let us know and we would be absolutely delighted to help. Thanks, Ismail
Feb. 17, 2022
The team at Zapiet has been very helpful during the set up of our integration. I highly recommend this product.
Feb. 9, 2022
Nice app with all the missing Shopify features for delivery/pick up. Chat Support is really fast and helpful!
Hi there, Thanks so much for the awesome review! I'm really glad our app does everything you need it to do. It was my pleasure assisting you today! I'm here should you need anything else. Have a great day, Chloé
Feb. 7, 2022
Loved the personnel working with Zapiet. They were very helpful to get the store pickup and delivery set up.
Hi there, Thank you for you kind words...it was lovely chatting with you and I'm so glad to have been able to help you get your store set up with our app! If you have any other questions down the road, please do not hesitate to send us a message. Thanks, Jessica
Jan. 13, 2022
Customer service has been very quick and efficient. Thank you. The app is helping us with customizations that we couldn't do w shopify alone, although i wish it were allowed to operate more fully (control over shipping address fields, etc) and not be forced to fit inside shopify restraints.
Hi there, Thank you for your review and kind words, it is very much appreciated! If you have any other questions down the road, please do not hesitate to send us a message. Thanks, Jessica
Dec. 27, 2021
we went though a long journey with this app, and their keen efforts to improve is really impressive. THANK YOU!
Hi, Thank you for sticking with us on this journey! Best wishes, Bogi
Dec. 20, 2021
This app is pretty confusing, especially when paired with the general confusion of Shopify itself, but the customer service is really wonderful. I talked with Lisa for over an hour on the chat function and she was wonderful and so helpful.
Hi there, Thank you for taking the time to write a review! :) It's been a pleasure working with you and so I'm even more glad to hear that I was able to help. If you ever need further assistance, please don't hesitate to reach back! Best wishes and have a great holiday season! Lisa
Nov. 30, 2021
Took a while to get it up and running but Jessica is the bomb. She made it happen for us.. You can customize it pretty slick. And for that reason, we love it.
Hi there, It was my pleasure chatting with you and helping you set up your store. Thank you for your kind words and review. If you have any other questions down the road, please do not hesitate to send us a message. Best wishes, Jessica
Oct. 28, 2021
It works, but there are some things that I wish were different! But overall, it is the only thing I've found to actually help with only allowing some products to ship (perishables, bulk products, etc!) The team is pretty fast at responding, and they know what they're doing, although again this is limited because it doesn't really seem like shopify and zapiet work super well together!) :)
Oct. 23, 2021
A great app, for Pickup and Delivery. Awesome customer care, is always very responsive and helping in solving the problems. Cheers!
Hi there, Great to hear you had a good experience with our support team! Thanks for using Store Pickup + Delivery :) Best wishes, Bogi
March 28, 2023
Fonctionne correctement, pas toujours facile à configurer, mais le support est présent et de qualité pour nous assister
June 8, 2021
Super helpful customer service. They worked with me to solve multiple issues and get my site up and running
Hi there, Thanks so much for your kind words! I'm glad I was able to help—we're here if you need anything else. Have a great day, Marija
Nov. 30, 2025
Jessica on the Zapiet support team was efficient and friendly, happy to help no matter the issue. She even picked up on other things on my website and offered her help. Thank you so much!
Hi Liv, Thank you so much for your lovely words and review, I really appreciate it! If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
May 5, 2021
A bit tricky to set up and get just right for your specific needs (we are a local flower shop), but once you get it going it works like a dream!
Hi there, Thanks for your feedback! Glad to hear everything is working smoothly for you now! Best wishes, Bogi
April 28, 2021
There are limitations to the app such as not being able to isolate a collection for specific delivery dates only. There's workarounds but they are pretty buggy. BUT, there is a lot of good about this app. Plus, the support team is super helpful and very accessible. The awesome support bumped my rating!
Hey there, Thank you for your review and honest feedback regarding the app! We love that you shared your opinions with us as we are constantly working on improving the app's existing functionality as well as adding new features. We have progressed by leaps and bounds in the past year since the pandemic hit so we're proud that you had a great experience with our support team : ) And please be assured your feedback is duly noted and we will look at how we can improve the product-specific delivery availability for future! Best wishes, Bogi
March 27, 2021
The service that I've gotten whilst configuring and using this app to increase the user experience for our online store has been awesome...no question is too hard...thanks Jayne F!