Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.9
feedback
1,490
chart
#389
All reviews
Review RSS Feed
Feb. 9, 2022
Nice app with all the missing Shopify features for delivery/pick up. Chat Support is really fast and helpful!
Hi there, Thanks so much for the awesome review! I'm really glad our app does everything you need it to do. It was my pleasure assisting you today! I'm here should you need anything else. Have a great day, Chloé
Feb. 7, 2022
Loved the personnel working with Zapiet. They were very helpful to get the store pickup and delivery set up.
Hi there, Thank you for you kind words...it was lovely chatting with you and I'm so glad to have been able to help you get your store set up with our app! If you have any other questions down the road, please do not hesitate to send us a message. Thanks, Jessica
Jan. 13, 2022
Customer service has been very quick and efficient. Thank you. The app is helping us with customizations that we couldn't do w shopify alone, although i wish it were allowed to operate more fully (control over shipping address fields, etc) and not be forced to fit inside shopify restraints.
Hi there, Thank you for your review and kind words, it is very much appreciated! If you have any other questions down the road, please do not hesitate to send us a message. Thanks, Jessica
Dec. 27, 2021
we went though a long journey with this app, and their keen efforts to improve is really impressive. THANK YOU!
Hi, Thank you for sticking with us on this journey! Best wishes, Bogi
Dec. 20, 2021
This app is pretty confusing, especially when paired with the general confusion of Shopify itself, but the customer service is really wonderful. I talked with Lisa for over an hour on the chat function and she was wonderful and so helpful.
Hi there, Thank you for taking the time to write a review! :) It's been a pleasure working with you and so I'm even more glad to hear that I was able to help. If you ever need further assistance, please don't hesitate to reach back! Best wishes and have a great holiday season! Lisa
Nov. 30, 2021
Took a while to get it up and running but Jessica is the bomb. She made it happen for us.. You can customize it pretty slick. And for that reason, we love it.
Hi there, It was my pleasure chatting with you and helping you set up your store. Thank you for your kind words and review. If you have any other questions down the road, please do not hesitate to send us a message. Best wishes, Jessica
Oct. 28, 2021
It works, but there are some things that I wish were different! But overall, it is the only thing I've found to actually help with only allowing some products to ship (perishables, bulk products, etc!) The team is pretty fast at responding, and they know what they're doing, although again this is limited because it doesn't really seem like shopify and zapiet work super well together!) :)
Oct. 23, 2021
A great app, for Pickup and Delivery. Awesome customer care, is always very responsive and helping in solving the problems. Cheers!
Hi there, Great to hear you had a good experience with our support team! Thanks for using Store Pickup + Delivery :) Best wishes, Bogi
March 28, 2023
Fonctionne correctement, pas toujours facile à configurer, mais le support est présent et de qualité pour nous assister
June 8, 2021
Super helpful customer service. They worked with me to solve multiple issues and get my site up and running
Hi there, Thanks so much for your kind words! I'm glad I was able to help—we're here if you need anything else. Have a great day, Marija
May 30, 2021
Zapiet support team are efficient and friendly, happy to help no matter the issue. Thank you so much!
Hi there, Awesome feedback about our support team, thank you! We do our best :) Best wishes, Bogi
May 5, 2021
A bit tricky to set up and get just right for your specific needs (we are a local flower shop), but once you get it going it works like a dream!
Hi there, Thanks for your feedback! Glad to hear everything is working smoothly for you now! Best wishes, Bogi
April 28, 2021
There are limitations to the app such as not being able to isolate a collection for specific delivery dates only. There's workarounds but they are pretty buggy. BUT, there is a lot of good about this app. Plus, the support team is super helpful and very accessible. The awesome support bumped my rating!
Hey there, Thank you for your review and honest feedback regarding the app! We love that you shared your opinions with us as we are constantly working on improving the app's existing functionality as well as adding new features. We have progressed by leaps and bounds in the past year since the pandemic hit so we're proud that you had a great experience with our support team : ) And please be assured your feedback is duly noted and we will look at how we can improve the product-specific delivery availability for future! Best wishes, Bogi
March 27, 2021
The service that I've gotten whilst configuring and using this app to increase the user experience for our online store has been awesome...no question is too hard...thanks Jayne F!
Dec. 28, 2020
We've had some issues with the app integrating with our template but I it is the best one i've used thus far for pickup and delivery. I'd give 5 STARS to customer service (particularly Stephanie) who respond quickly and do their best to help even when issues haven't been 100% the apps fault.
Hi there, It truly was my pleasure to assist you :) Our team is always happy when we can make a positive impact for our merchants! Happy Holidays! Steph
Sept. 4, 2020
I've Altered my review from original. The app is designed to be very good. But it took a few weeks of back and forth with the support team to get it to work close to what it's like in the video. I'll go live this week, and in a few weeks I'll have a better idea how it went.
Hey Guys, Thank you so much for leaving a positive review! Sorry to hear that we did not have all your required features straight out of the box. Our support team are always happy to discuss custom solutions to give customers the best experience possible. If you have any suggestions on features you believe would be valuable please do not hesitate to let us know, we love receiving feedback about our app and we try to prioritise the development of highly requested features. If there is anything we can help you with going forward just let us know - we're always happy to help :) Ronan
July 31, 2020
The App has helped us launch Curbside & Delivery services on the fly during the pandemic. We started using the app in April 2020. We've run into lots of issues with it, particularly for customers at checkout, and it has taken a lot of work to repair. Since Zapiet doubled their support staff in May, they have been very responsive to our issues and have helped us resolve nearly all issues. Staff are always friendly and eager to help via email. We are hopeful things are close to running much more smoothly to make these services more manageable for us. Thanks Zapiet team.
July 6, 2020
Had an issue and zapiet fixed it. Called me frantically to apologize. This means everything as a small business owner. If they can resolve small bugs they will have (5) stars.
July 6, 2020
Great for when you offer an array of things like delivery, shipping, and in-store pick-up, like our store does. Their app handles it all.
Jan. 9, 2025
I lost HUNDREDS of dollars in sales. Slow response time. Used this for months and constantly had issues. This week, many of my customers just couldn't check out because the app was randomly deciding when certain products could be shipped or not. Now I have remnants of the app left behind and have errors on my site after deleting the app... So disappointed. Update: We have continued using Zapiet with virtually zero problems since this review. I really appreciate the fast response times and the help I've received since.
Hi The Good Fill, Thanks so much for taking the time to leave your feedback! After checking with my support team we responded to your issue within just 4 hours of you reaching out to us. When my team has asked for additional information to help diagnose the issue it appears there was a delay of 2 days in you looping back to us? We have just replied to your open support ticket and hope to hear from you soon. Also just to let you know we also have live chat and telephone support available via our website should you ever need an immediate response :) Andy Cargill Founder of Zapiet