Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.8
feedback
1,465
chart
#427
All reviews
Rating Breakdown
Review RSS Feed
Jan. 13, 2022
Customer service has been very quick and efficient. Thank you. The app is helping us with customizations that we couldn't do w shopify alone, although i wish it were allowed to operate more fully (control over shipping address fields, etc) and not be forced to fit inside shopify restraints.
Hi there, Thank you for your review and kind words, it is very much appreciated! If you have any other questions down the road, please do not hesitate to send us a message. Thanks, Jessica
Dec. 27, 2021
we went though a long journey with this app, and their keen efforts to improve is really impressive. THANK YOU!
Hi, Thank you for sticking with us on this journey! Best wishes, Bogi
Dec. 20, 2021
This app is pretty confusing, especially when paired with the general confusion of Shopify itself, but the customer service is really wonderful. I talked with Lisa for over an hour on the chat function and she was wonderful and so helpful.
Hi there, Thank you for taking the time to write a review! :) It's been a pleasure working with you and so I'm even more glad to hear that I was able to help. If you ever need further assistance, please don't hesitate to reach back! Best wishes and have a great holiday season! Lisa
Nov. 30, 2021
Took a while to get it up and running but Jessica is the bomb. She made it happen for us.. You can customize it pretty slick. And for that reason, we love it.
Hi there, It was my pleasure chatting with you and helping you set up your store. Thank you for your kind words and review. If you have any other questions down the road, please do not hesitate to send us a message. Best wishes, Jessica
Oct. 28, 2021
It works, but there are some things that I wish were different! But overall, it is the only thing I've found to actually help with only allowing some products to ship (perishables, bulk products, etc!) The team is pretty fast at responding, and they know what they're doing, although again this is limited because it doesn't really seem like shopify and zapiet work super well together!) :)
Oct. 23, 2021
A great app, for Pickup and Delivery. Awesome customer care, is always very responsive and helping in solving the problems. Cheers!
Hi there, Great to hear you had a good experience with our support team! Thanks for using Store Pickup + Delivery :) Best wishes, Bogi
Oct. 22, 2021
J'ai utilisé cette application pour pouvoir mettre en place des créneaux et horaires de livraison. Il existe beaucoup de fonctionnalités pour affiner son tunnel d'achat. Le support m'a été d'une grande aide, merci Kitty !
Oct. 10, 2021
We have had quite a few teething problems with getting the app set up to our specific requirements and the customer service we have received has been fantastic. Communication from the support team has been excellent and always fast
Aug. 19, 2021
Great app and great customer service. Really helpful and quick and were amazing at explaining my issues and how to fix them. Thank you
Hi there, Thanks for your review! Glad our support team were able to help :) Best wishes, Bogi
Nov. 1, 2021
Beautiful addition to any Shopify store. Seamless 3rd party integration - almost looks native to Shopify. More expensive option but the free trial allows you to test the widget prior to charging where you can get a great feel for it. Back-end integration is also decent. Support is good too and easily available most of the time.
Hi there, Thank you for your praise, and honest review of the app! You're absolutely right, there's always a way to improve, and this is at the heart of what we do :) Best wishes, Bogi
July 27, 2021
Certainly solved delivery date confusion during covid. Only downside is the cost when converting to a weak Aussie dollar. Tech support by flora has been amazing. She Earnt them an extra star!
Hi there, Thank you very much for your feedback! I'm glad I could help you out today with installing the widget on your new theme. Have a great day! Flora
March 28, 2023
Fonctionne correctement, pas toujours facile à configurer, mais le support est présent et de qualité pour nous assister
June 8, 2021
Super helpful customer service. They worked with me to solve multiple issues and get my site up and running
Hi there, Thanks so much for your kind words! I'm glad I was able to help—we're here if you need anything else. Have a great day, Marija
May 30, 2021
Zapiet support team are efficient and friendly, happy to help no matter the issue. Thank you so much!
Hi there, Awesome feedback about our support team, thank you! We do our best :) Best wishes, Bogi
July 19, 2021
Support are great and respond quickly. I would love the option to bulk manage locations, other than that. Great application. Bogi specifically has been very helpful! :)
Hi, Thank you for your honest feedback! Glad to hear you had positive interaction with our support team, this is really important to us. We offer the ability to edit locations via CSV import for merchants on the Pro plan, however we do understand that where this works great for one business, it may not for another. We are constantly working on improving the the app based on our merchants' feedback about the features they want to see, so thank you for letting us know that this would be useful for you. Best wishes, Bogi
May 5, 2021
A bit tricky to set up and get just right for your specific needs (we are a local flower shop), but once you get it going it works like a dream!
Hi there, Thanks for your feedback! Glad to hear everything is working smoothly for you now! Best wishes, Bogi
April 28, 2021
There are limitations to the app such as not being able to isolate a collection for specific delivery dates only. There's workarounds but they are pretty buggy. BUT, there is a lot of good about this app. Plus, the support team is super helpful and very accessible. The awesome support bumped my rating!
Hey there, Thank you for your review and honest feedback regarding the app! We love that you shared your opinions with us as we are constantly working on improving the app's existing functionality as well as adding new features. We have progressed by leaps and bounds in the past year since the pandemic hit so we're proud that you had a great experience with our support team : ) And please be assured your feedback is duly noted and we will look at how we can improve the product-specific delivery availability for future! Best wishes, Bogi
April 15, 2021
I used this app to do local deliveries within a certain distance. The support in set up and with any issues has been excellent.
Hi there! Thank you so much for your kind words—we really appreciate it. We're here should you need anything else. Have a lovely day! Marija
March 27, 2021
The service that I've gotten whilst configuring and using this app to increase the user experience for our online store has been awesome...no question is too hard...thanks Jayne F!
March 12, 2021
The App is very functional, and covers a lot of the surprising gaps and frustrations with Shopify. Support team for Zapiet has been helpful many times for us - Jessica today was fantastic and went beyond her Zapiet scope to make sure I found solutions.