Zapiet ‑ Pickup + Delivery
Smarter delivery options for pickup, local delivery & shipping
Rating
4.9
feedback
1,612
chart
#421
All reviews
Review RSS Feed
June 16, 2025
Thank you so much for the 5-star review! I'm happy to know you had a great experience. Your support truly means a lot to us. If there’s ever anything else we can help with, we’re just a message away!
Aug. 9, 2025
Working with Kitty was such a pleasure! She helped me get Zapiet implemented for our POS checkout and helped solve some technical challenges unique to our store! After many video calls and live troubleshooting, zapiet was able to apply a custom solution to our store and get it working! thanks Kitty!!!
Hi Rachel, Thank you for much for your lovely review, it was a great working with you too. I am really glad we were able to overcome the various challenges and adapt the POS configuration to your needs! We are here if you need any assistance in the future. Kitty
June 13, 2025
Pavlo helped fix my issue quickly.
Hi, Thanks so much for placing your review! I'm really glad I could help you out quickly. Don't hesitate to reach out if you ever need anything else! Warm regards, Pavlo
Oct. 31, 2025
Excellent customer service. Quick response and resolved my questions. This is great
Hi Ben, Thank you so much for taking the time to leave a review. I truly appreciate it! I’m really glad I could help, and your kind feedback means a lot. Please don’t hesitate to reach out anytime you need assistance with Zapiet in the future. Best regards, Rutvik
June 10, 2025
Went above and beyond to ensure the app was seamlessly integrated into my store. Truly appreciate your professionalism and expertise. thank you!
Hi Marlin, Thank you very much for taking the time to leave a review! I'm really glad that I was able to help and get everything sorted for you and your store with our Zapiet - Pickup + Delivery app. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
Aug. 22, 2025
Amazing support from Jeanette Barjum, she understood the issue ASAP and was quick to fix our problem. Thank you Zapiet team for all the help! Amazing app that helps us connect over 35 locations!!
Hi Gabe, thank you for your kind words! I’m glad I could help and it’s great to hear Zapiet is supporting your 35+ locations. Please anything you need, let us know. We're always happy to assist. Best, Jeanette
July 4, 2025
Excelente app, aquí en Chile nos ayuda bastante para organizar los despachos de nuestros pedidos y retiros. Estoy muy agradecido por el buen soporte también, Valentina quien me atendió me brindó una ayuda espectacular. Gracias por todo.
Hi Salmón, I'm glad I was able to assist you with setting up your store and configuring your local delivery. It was my pleasure! Please feel free to chat back with us whenever. Thanks, Valentina
June 5, 2025
AMAZING support ! Thanks again !
Hi there! Thank you very much for your kind words! It was truly a pleasure to assist you. Please know that we are always here to lend a helping hand whenever you need it. Don't hesitate to reach out to us anytime. Best regards Betty
Nov. 14, 2025
Incredibly helpful and very patient with all my questions! I was able to get everything set up in the timeframe I asked. Stephane was great!
Hi Vanessa, Thanks for the awesome review! It was a real pleasure talking to you on our call and planning out the solution for your store during the holidays. And if ever you need a helping hand for the next holiday periods, let us know! Steph
June 2, 2025
I am not tech savvy but the customer service across the board helps me figure out if app is being buggy and resolves issue in real time. It is not often that we experience this level of high quality service in this industry. Totally worth my hard earned money. Try it out but make sure the app interface is working on mobile as well it is on your desktop because that's where the problem is likely to happen.
Hi Punita, It's lovely to see your honest, lively feedback! I truly appreciate it. I am glad to know our team has been able to provide valuable support for you. I hope you keep enjoying using the app and find it helpful for your business! I wish you the best of success, and we're here to help you any time! Warm regards, Pavlo
Sept. 26, 2025
I had a few questions about the app and Jessica from Zapiet provided excellent support. She was quick to respond, clear in her explanations, and very helpful throughout the entire process. Great customer service! Regards, Stephan Stein Again great help from Jessica, hade some questions and some extra thought about how we can setup delivery etc and she really helped me out here.. THANKS AGAIN!
Thank you very much Stephan!!! It's always a pleasure chatting and helping you with your questions and putting our heads together! If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
June 1, 2025
Leo (support) is really friendly and was so helpful solving my issue and it is solved within 20mins! thanks for the help!
Hi! I just wanted to say a big thank you for taking the time to leave us a review! It was truly a pleasure to assist you, and I'm glad we were able to sort out the issues you had with the internal delivery notifications. If there's anything else you need, don't hesitate to reach out. We're always here and ready to help! Thanks once again for the review; it really means a lot to me. Leo
May 30, 2025
Hi Ian, Thank you for the review for our Zapiet - Pickup + Delivery app! I'm glad that everything is now up and running and on the latest version! If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
May 29, 2025
Zapiet is a cool app which im trying out to use in my coffee roastery webshop, with the help of Stephan it went a lot easier and faster!
Hi Mark, Thanks for the awesome review! It was a pleasure helping you finalize the setup for our Zapiet - Pickup + Delivery app : ) If you ever need (or want) a helping hand, we're there for you, -Steph
May 24, 2025
Krystabel in customer service solved a complicated issue I had, and did it while I was asleep. It was great news to wake up to in the morning! Thank you!
Hi there! Thank you so much for taking the time to leave such a thoughtful review! It was a pleasure helping you get your Zapiet - Pickup + Delivery widget back up and running on your store. If you ever need any help or have further questions, please don’t hesitate to reach out — we’re always here and happy to assist. Warmest regards, Krystabel
May 22, 2025
By FAR the best app support we have had in our transition to Shopify. Knowledgeable and fast with quick understanding of our unique needs. They left my store better than they found it. And the app absolutely rocks at doing the job it's designed to do. Thanks so much!
Hi Josiah! Thank you so much for your kind words! It was such a pleasure speaking with you, and I'm so happy we could make your transition to Shopify as smooth as can be. Your store looks great - so glad Zapiet's Pickup + Delivery can be a part of your journey! We're always here to help. Have a great day! Anggy
May 22, 2025
Ran into some issues when first installing and setting up this up (likely caused by us not the software), but between their AI Chat and quick live merchant support specialist, Jayne, we were back up and running quickly. Although could use some improvements with bulk edits and changes, Zapeit P&D has a ton of features and excited to get setup completed and start using it on our new site.
Hi Chris, Thank you for your kind review. It was great that we could iron out the bumps & get you on your way to complete your setup. You know where we are in the future & our product team welcome any suggestions for improvements to Zapiet - Pickup + Delivery. Jayne