Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.8
feedback
1,541
chart
#326
All reviews
Rating Breakdown
Review RSS Feed
April 28, 2022
We have very particular delivery setting; we offer next-day delivery Tuesday - Friday nationwide and Monday - Friday in Central Dublin only, and four different locations to collect from Monday - Friday nationwide. We also needed to restrict products to certain locations. This app has allowed us to do all of this and I had a great experience with the support team - extremely helpful setup call at no added cost where they went through everything with me - and with a recent support query they were able to immediately provide me with the solution I need to add the delivery/collection date and order notes to the New Order Template email. Can't recommend them enough!
Thank you for taking the time to write such a great review! It truly means a lot as we do our best to help and make things easier for our merchants wherever possible. Stephane
April 27, 2022
I truly love this app and the whole support team - I've watched them develop into such an amazing app for a while now and I highly recommend their service. It is so easy to use and any questions I have are always cleared up in the most professional, fastest, and easiest way!
Thank you for the awesome review! We do try our best to help and resolve issues quickly while providing as much information as possible. Stephane
April 19, 2022
Amazing customer service. Klaudia helped me troubleshoot my issue from start to finish and made sure everything was working perfectly. So thankful for this app and its passionate developers!
Hi Kelsey, We really appreciate the lovely review ❤️ Please feel free to reach out should you need any help or have any questions! Thanks, Klaudia
April 19, 2022
Klaudia of Zapiet is of superb assistance as she had completed all my requests and answered all my questions. She understands the needs and wants of the consumers and the companies and she can help you with all your troubles in regard to app settings and more! I would gladly give her 6 stars if it were possible!
Hi Denis, Thank you so much for the lovely review ❤️ It was an absolute pleasure assisting you and answering all your questions! Should you need anything else, please feel free to jump back on chat with us. Cheers, Klaudia
April 13, 2022
Zapiet customer support was very quick and solutions-oriented. I've been using Zapiet for over a year and it has helped me to scale my business.
April 11, 2022
The support team is incredible. Within minutes of reaching out, I was put in contact with Jessica over live chat. She was great. She quickly resolved my issue and then took the time to walk me through the solution with screenshots and examples.
Thank you so much for taking the time to write such a nice review. I'm glad that I was able to help and if you have any other questions, please do not hesitate to jump back on our live chat. Best wishes, Jessica
April 7, 2022
Fantastic app functionality. We love using Store Pickup + Delivery as we have full control over the pickup experience for our customers. Also, the support is amazing!
Hi there, We appreciate your kind words and input. 🌟 Please reach out to us at anytime if you need anything. All my best to you, Herman
April 6, 2022
I use this app to help us have a smooth and secured check out for our customers. Sandy is extremely helpful and answered all of our questions and concerns and more! Thank you for the amazing customer service. We really appreciate Zapiet and the whole team!
Hi Yarleny, Thank you so much for this lovely review! It was a pleasure talking to you and making sure that your settings matched your needs. Wishing you the best, Sandy
April 5, 2022
Support, specifically Maria is incredible. She walked me through the steps to properly set up my shipping delivery and pick up all while being very patient with my tech-struggles. Thank you!
Hi there! It was a pleasure assisting you get your store up and running with our app 🙏🏻 I really appreciate your time and patience while doing this together! Should you have any questions down the road do not hesitate in reaching back so we can assist ⭐️ Best, María
April 1, 2022
Was helped by Chloe today, and so impressed with the fast response and amazing help she provided! We were having issues setting up the widget with our theme (we have Expanse) she spent over 2 hours with us adjusting the code that its now working for our needs. So impressed and thankful for this amazing customer service! Thank you Chloe!
Hi there, Thanks so much for the awesome review! I'm really glad you are so far, pleased with our app. It was a real pleasure assisting you today! I'm here should you need anything else. Have a great day, Chloé
March 31, 2022
I loved the support Klaudia gave me to customize the widget to my need. Tried 10 different apps for local pick up and this is definitely the only one that looks great and is also bilingual.
Hi Steph, Thank you for the kind words and for choosing to go with our app! It was a pleasure assisting you with matching our widget's colors to your store's. Please feel free to jump back on chat should you need anything else. Have a great day ahead, Klaudia
March 30, 2022
Very good app, lots of setting options. Regarding the support is excellent we can not do better Jessica, Chloé and Clémentine very good job!
Hi there, Thank you so much for your kind words! It was a pleasure working with you, if there is anything else we can help you with please do not hesitate to reach out :) Hope you have a wonderful day! Clemency
March 26, 2022
I would definetely recomend this app. Huge functional that every year get updates. Perfect support. I call this app - must have, if you want to make your customers happy
Thank you so much for your kind words! It was an absolute pleasure speaking to you today, should you need anything else please do not hesitate to reach out :) I hope you have a great weekend, Clemency :)
April 7, 2022
Zapiet has the best customer support - Stephanie was a huge help. I always know I'm in good hands and can rest easy knowing they'll help my website run smooth.
Thank you very much for the review and your kind words! We're always happy to help, Stephane
March 22, 2022
The Zapiet team is absolutely amazing. Today I added a new Pick up location to my online store and was having trouble with it actually showing up. I worked with Jessica with online support, and she immediately fixed the bug and restored the online shop to show the new location at Check Out. The team has always been super quick to respond and extremely helpful. They are also great at following up for bigger issues and offering other solutions. Love this app!
Using app
Almost 3 years
Total reviews
1
Average rating
5.0
Hi there, It was great chatting with you and I'm so glad that I was able to help. Thank you for your kind words and if you have any other questions, please do send us a message. Best wishes, Jessica
March 22, 2022
The onboarding process was brilliant! And the support team is wonderful. Now we're waiting for the first orders to see how it works.
Hi there, Thanks for your lovely review! It was our team's pleasure to get you onboarded to the app. Best wishes, Bogi
March 22, 2022
My questions were answered and I left with the info I needed. Thank you for your support in this matter.
Hi there, You're welcome! Thanks for taking the time to leave this review. Best wishes, Bogi
March 17, 2022
Jessica was an absolute rock star with great direction and advice. She is a clever consultant who managed through a very challenging situation. Bravo team Jessica. She is a one in a million.
Hi there, Thank you so much for your lovely review and humbling words. It was my pleasure helping you today on our live chat and if you have any other questions, please do not hesitate to send us a message. Best wishes, Jessica
March 17, 2022
The support at Zapiet is phenomenal! They are responsive, quick to help. The app serves my business great for allowing pickup or delivery to my customers.
Hi there, Thank you so much for the lovely review 🙏 I'm glad we were able to assist you! Should you need anything else, you know where to find us 😊 Cheers, Klaudia
March 17, 2022
Thank you Stephane! Manual orders are common in my store and Stephane walked me through step by step. You all are amazing! :) Excellent app and outstanding customer service. I feel they are next to me hand on hand when I need them. Priceless.
Hi Laura, Thank you so much for your kind words and lovely review! It was our pleasure and if you have any other questions, please do let us know. Best wishes, Herman & Jessica