Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.8
feedback
1,541
chart
#326
All reviews
Rating Breakdown
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March 17, 2022
Strongly recommend it to someone who wants to run an online store seriously. 1. Very clear instructions/ user manual provided, Not only general instructions on setting up the app but also a lot of details that will be encountered in use. 2. Their customer support is responsive and able to provide effective solutions 3. This app offers a lot of functionality which is presented by a clear, easy to use module
Hi Rick, Thank you for your review! It was my pleasure to work with you on configuring your products for pickup/delivery. Best wishes, Bogi
March 16, 2022
A very helpful app that enables our store to have some necessary functionalities which Shopify doesn't offer. The support team is also extremely helpful, we had a lot of questions at the beginning but all were solved :)
Hi Sophia, Thank you so much for your review! I was glad to have been able to help you set up your email notifications amongst other things! Best wishes, Bogi
June 7, 2022
Amazing app, and amazing team ! Customer support is incredible! They were able to help me implement custom condition in less than 24h. The condition I was looking for was not readily available through the app, therefore they had to created one for me. To be precise, we were able to create a condition where: x item can't be sold if y item is not in the cart. So thankful for their help ! Update: June 7 2022, Had another issue, and it was solved within the hour ! Honestly, the best customer service out there!
Hi there, Thank you for the amazing review! I'm glad we were able to assist you with the custom condition. Should you need anything else, please do not hesitate to reach out 😊 Kindest regards, Klaudia
March 10, 2022
Fantastic support and they helped me above and beyond what was needed. Also, the app has integrated really well into my shop.
Hi there, Thank you so much for your review and kind words. It was lovely chatting with you and if you have any other questions, please let us know. Best wishes, Jessica
March 10, 2022
I used the app to provide time and date picker at checkout for local delivery. the support team was very responsive and help me work the translation issues. Definitely recommended.
Hi Munira! Thank you so much for your kind words, it was an absolute pleasure working on your store with you :) Hope you have a wonderful day, Clemency
March 8, 2022
This app has literally transformed my website! Not only has it offered my customers the ease of scheduling pick ups and deliveries, but the customer service is top notch! I have used this app for years, since the days when it was just starting, and to see it improve over the years as it adjusts to the demands of shopkeepers has just been phenomenal. I am impressed that their customer service now extends beyond the european time zones. Klaudia has been a tremendous help this evening as I worked through configuring the language around my customer checkout experience. She stayed with me even though I had to take an hour break from my computer to help my kids! That is unheard of! It's nearly impossible to get the same person in dealing with any sort of customer support these days, which usually means you are explaining your situation to five different people. Klaudia walked me through everything so patiently. I always appreciate how Zapiet customer service reps teach me how to do things myself and also offer to do things for me that I might feel uncomfortable with (like coding). Thank you to the whole Zapiet Staff! My favorite Shopify app by far!
Hi Tiffany, Thank you for the wonderful review! We're so glad that you've been using our app since its early days and it was a pleasure assisting you. Should you need us to walk you through anything else, you know where to find us! Cheers, Klaudia
March 7, 2022
The app is fantastic but even better is the customer service personnel who are always on hand to assist. Klaudia has assisted me on two occasions walking me through the steps to update something. I couldn't recommend this app more highly thanks to the incredible customer service team!
Hi Olivia, Thank you for the lovely review! Always happy to assist and walk you through our app's features. Cheers, Klaudia
March 4, 2022
We use the app to handle our home delivery and store pickup orders. It gives us great flexibility for our unique business. Support is always just a chat away if we run into questions.
Hello Nicole, It was a pleasure talking to you on our live chat today. And you're right, we'll be near if ever you need! Thank you for this lovely review, Sandy
March 4, 2022
So far so good. I was having the hardest time with customers ordering who wasn't in my delivery area. I saw this app and decided to give it a try. not only did it work perfectly customer service went above and beyond to help me implement it and workout all the kinks i am so excited now
Hi Enola, Thank you for the lovely review! It was truly a pleasure working through the kinks with you. Always happy to help Cheers, Klaudia
March 2, 2022
Klaudia from technical support helped me incredibly well and quickly to configure the app and quickly in the test I could see that it adapts to my needs.
Hi Marian, It was a pleasure chatting with you and setting your app up! I'm glad to hear that our app suits your needs. Please do not hesitate to reach out should you need anything else. Thank you for the kind words, Klaudia
May 3, 2022
An amazing app. So flexible, customisable, easy to integrate. Many options. Cost efficient. Well done! Also Sandy & Ronan is the best from the teams!
Hello Christos, Thank you so much for this awesome review! It was a pleasure to speak with you and to find how to achieve what you needed for your store. Don't hesitate to reach back to us through our live chat, or at [email protected], if there is anything else we can help you with. All the best, Sandy
Feb. 23, 2022
We've been using this app for about half a year now. There are still some limitations to the app (as with all apps) but overall, it has been very useful for our business and it's great that the team behind the app is working hard to roll out updates — we really hope they can figure out a way to include the delivery/pickup date on the Shopify packing slips and also allow us to choose a longer pickup/delivery window (currently it only allows a slot frequency of up to every 60 minutes). A special thank you to Ismail Raji (Senior Merchant Support), who has been very helpful and fast in helping us sort out some issues.
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us — For the packing slip, once Shopify supports order attributes in its template, we'll add a ready to use code snippet to our help centre so you can simply copy it and paste it to include the app details. We've taken note of the delivery window frequency request and, hopefully, we can drop you an update on it in the near future. Thanks, Ismail
Feb. 22, 2022
clemency on customer support chat was so great... the app didnt do exactly what I needed for one thing and she was able to find a workaround... and worked around it with me! she even took on some of the work herself so it we could get it resolved quicker. she made sure all of my issues were fixed, and dindt rush to get off of the chat with me until they were! the same goes for jessica... I had a separate issue and she was so patient, making sure all of my issues were resolved and everything was working smooth.
Hi there, It was an absolute pleasure speaking with you today, thank you so much for your kind words! Should you ever need anything please don't hesitate to reach out to us :) Hope you have a lovely day, Clemency :)
Feb. 15, 2022
María at support was the best! Super helpful, friendly and quick responses. Glad to know any issues we have in the future will be resolved fast.
Hi Holly, Thank you for your kind review. Please know we are always happy to help in any way we can, should you need any assistance down the road do not hesitate in reaching back! Best, Maria
March 16, 2022
This app helps us to streamline our local deliveries. It integrates with our local delivery platform, Roadie. Stephane was extremely helpful in getting our storefront set up with what was needed to streamline our deliveries. I was able to work directly with someone over chat for a half hour to get everything configiured!
Hi there, It was so nice chatting with you today :) Thank you for your review and if you have any other questions, please do not hesitate to jump back on the live chat or send us an email to [email protected]. Regards, Jessica
Feb. 15, 2022
Best app for delivery, pick-up and shipping. Very rich in features including multi-location snd inventory sync. Great prompt live support.
Hi there, Thank you for your kind review, Glad to hear you like our app's features & our level of support! Best wishes, Bogi
Feb. 14, 2022
I'm giving this team, and their product, five stars for going above and beyond to support our migration to a new 2.0 theme. When a significant issue was threatening to derail our migration, the team worked over the weekend to respond and code a solution. Hard to know how you could ask for anything more from a customer service level. Their service level is the best in this class of apps by far, and the functionality is as well. Kudos to the entire team for providing service excellence.
Hi there, We really appreciate you taking the time to leave this review! Thanks for supporting our app, it was our team's pleasure getting you set up & running. Best wishes, Bogi
Feb. 14, 2022
I use this app to allocate orders across locations based on customer postcode. The app itself works great but what I really like is that the support is second to none. Quick to respond, happy to go into the app and fix code where needed, and generally very positive and helpful no matter how basic my questions or obvious it is that I have done something incorrectly. If this app brings the functionality you need its worth a try.
Hi there, It was lovely chatting with you this evening and thank you very much for your kind words. As mentioned, if you have any other questions down the road, please do not hesitate to send us a message. Thanks, Jessica
Feb. 10, 2022
Oh Jessica was an amazing help. This app is just what we needed for our popup shops and allowed us to have both pickup and shipping without crippling our inventory offering
Hi there, Thank you for your very kind words and lovely review. It was a pleasure chatting with you earlier today and if you have any other questions or need any further assistance, please do not hesitate to reach out. Best wishes, Jessica
Feb. 9, 2022
Very useful, quick and precise reply ! I was looking for some information for shipping. Won't hesitate to use your service again.
Hi there, It was lovely chatting with you earlier and I'm so glad to hear that I was able to answer all of your questions regarding shipping If you have any other questions down the road, please do not hesitate to send us a message. Thanks, Jessica