Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.8
feedback
1,541
chart
#303
All reviews
Rating Breakdown
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Aug. 12, 2021
This is by far the most important app in our store. Functioning without it would be way more complicated than is now. We are an eclair store. Customers place orders in advance quite very often. It's August 2021 and latest order to be processed, now in our system, is for May 2022. Zapiet helps us manage our day to day orders, both with pickup and with Local Delivery. I have probably tested all the apps offering similar functionality, and this one is by far the best. Support is amazing, the list of features is quite very long and I have started to appreciate all of them. The app can be better though. If you will use it long enough you will realize that developers are not using it. They just rely on the customer's feedback to make it better. Because of this, sometimes, there is a difference in what developers think customers will need and what really customers need. If I would be them I would start a shop to sell real products, just for the sake of feeling what a customer feels. However, as it is, the app is amazing and extremely valuable for us. Thanks to the developers for building it.
Hi there, Thank you so much for your kind words, I am delighted to hear that you tested all similar apps and you found ours to be the best app on the market. When it comes to developing features, our customers feedback is extremely important to us, we develop features based off customer demand, we prioritise the development of the most highly requested features as this allows our customers voice to directly influence the features we develop. I will reach out to you directly to discuss what features you would like to see added to our app. Thank you again for the wonderful review. Have a great day. Kind regards, Ronan
Aug. 11, 2021
Un produit super versatile et facile à intégrer dans la boutique. Ça rend nos client très heureux du processus d'achat. L'équipe de support est très réactive et consciencieuse.
Thanks for your kind words. Glad to hear that you find our app easy to use which makes your customers happy. Our team is always happy to help :) Jayne
March 13, 2022
Zapiet has provided top notch customer service since signing up. Klaudia was quick to respond and helped adjust the settings needed to have my sale go through.
Hi Meredith, Thank you so much for your kind words! It's our pleasure, we are always happy to help. Stephane + Sandy :D
Aug. 8, 2021
Great app with lots of options & integrations and most importantly a top notch customer service! Their team addresses all the issues in a timely manner, help setup along the way. Strongly recommended!
Hi there, Thanks so much for the lovely review—we really appreciate it. It was my pleasure helping you set up and answering your questions. We're here should you need anything else! Have a great day, Marija
May 6, 2024
Beautiful addition to any Shopify store. Seamless 3rd party integration - almost looks native to Shopify. More expensive option but the free trial allows you to test the widget prior to charging where you can get a great feel for it. Back-end integration is also decent. Support is good too and easily available most of the time.
Hi there, Thank you for your praise, and honest review of the app! You're absolutely right, there's always a way to improve, and this is at the heart of what we do :) Best wishes, Bogi
Aug. 6, 2021
Zapiet has been so vital to our store operations! Our bakery has been able to operate and grow by solely operating online during this pandemic. The app also provides the best support, they have never made me feel that any question was ever to small or too big. Thanks guys!!
Hi Maria! Thank you for your kind words and lovely review. It was a pleasure assisting you in setting up custom pickup slots in our Zapiet - Pickup + Delivery app. We are here if you ever need help with anything else. -Veno
Aug. 3, 2021
Not only is the app great, but the support is the best we've received from any Shopify app developer. They were incredibly quick to respond to any and all questions with helpful solutions.
Hi, Thank you for your lovely review! It makes the team's day to get compliments on our support :) Just happy we could help! Best wishes, Bogi
July 31, 2021
works really well and has really helped the shop through the pandemic. Would recommend for delivery planning etc.
Hi there, Thanks for the awesome review & recommendation! Glad we were able to help you through a tough time. Best wishes, Bogi
July 28, 2021
Was contacted by friendly support to upgrade our version. They helped us through the process, no problem. Thanks!
Hi there, Thanks for your review! Glad we could bring you up to speed on the latest version :) Best wishes, Bogi
July 28, 2021
Klaudia was amazing!!! helped me so much with this app! i'm so happy with the service, thank you very much!
Hi there, Thanks for the lovely review! It was a pleasure assisting you with our apps. Should you need anything, you know where to find us Thanks and have a great day, Klaudia
July 27, 2021
This app has helped us provide solution to our business to add time slots to delivery. The support team are amazing at helping too. Being available at 6am has saved our bacon.
Hi Raphael, Thanks for the awesome review! I'm glad that our app has provided a solution for your business. Should you need anything else, you know where to find us! Kindest regards, Klaudia
July 25, 2021
The app is great and functions well. The delivery widget is simple, modified. The system enables the input of areas-codes very easy and flexible to contain several location areas. The support service is very good. Fast reply, really helping with issues and providing helpful answers and assistance. I recommend.
Hi there, Thank you so much for the lovely review! I'm glad you're happy with our app and our support. I's our pleasure assisting you! We're here should you need anything else. Have a lovely day, Marija
July 16, 2021
This app has been great, the setup instructions are very clear, so it's easy to get set up and running. Our shop has needed to use this app in some unorthodox ways, but their support has been excellent in getting it to work for our needs. They always respond in a timely manner and there has not been one instance where they were not able to resolve my issues. Truly a must have app for any shop.
Hi! Lovely to hear your feedback, thank you for sharing your experience of setting the app up & working with our support team! Best wishes, Bogi
April 27, 2022
I had a bit of trouble with my checkout flow (only allow pick up and also to not enable shipping) and the rep, Jessica, really helped me. She even brought up things I was not aware that I might want to change so that's even better. Everything was clear and fast. Great support.
Hi, Thank you for your kind review and words. It was lovely chatting with you and so glad to have been able help . If you have any other questions down the road, please do not hesitate to send us a message. Best wishes, Jessica
July 16, 2021
It's the best app in the market for delivery solution, it's look nice, it's run very good and the support team it's amazing we use it for a cheese market, and all our costumer love that they can pick up a date and hour for delivery, and we love that we can know when they want their products :)
Hi there, Wow! Thanks for your awesome feedback! We're happy you're loving the functionality & design of the app :) Best wishes, Bogi
July 14, 2021
We use this app for our bakery pre-order. Prior to this, we had to print each order and hang on one of seven clipboards for the day of the week when the order would be pickup up. It was a mess and we were constantly loosing orders when someone brushed by the clipboard! We also had a bunch of custom code that made changing our site require a developer. With Store Pickup + Delivery, there is no code, the customer experience is great, and we can export our orders by day using Exportify. The bakers use the Exportify spreadsheet as their production report and things have improved significantly. We can blackout days when we are closed, and use the blackout feature to stop orders when we start to hit our production limits. You can easily edit pickup dates and instructions. Great app!
Hi there, Thank you for sharing your story! It's amazing to hear how you're using the app, and we're proud to be a part of it! Best wishes, Bogi
July 12, 2021
I used this app for free pick up services for my store, I needed an app that could offer free pick up on only certain items and disable shipping as well. The customer service is GREAT! They respond fast and with extremely detailed and step by step instructions, making the app even easier to use!
Hi there! Thank you so much for the lovely review! It was my pleasure helping you set up your store. Should you need anything else, were here for you. Have a lovely day, Marija
June 28, 2021
We currently sell cakes from our store in Sydney and Zapiet allows provides as app that does everything we need to for pick-up date and time options! Love that we can have different opening hours for each day as well as cut-off times. Also, the support is great, replies to all my problems :)
Hi there, Thanks for your fantastic review! Great to hear you're loving our app :) Best wishes, Bogi
June 25, 2021
Just a few moments ago, we launched the Zapiet app, in combination with the ShipDay (a home delivery mapping app that has been integrated with Zapiet. I cannot tell you yet what the results will be, but I can tell you 2 things: (1) the delivery scheduling functionality of the Zapiet app matches what our customers have been requesting for a long time; and (2) the Zapiet customer support team that helped with the integration is EXCELLENT!!!! We worked with Bogi Szabo and Marija Belina. They supported us with 3 separate calls. They were consistently professional, friendly, and knowledgeable. There technical knowledge of the app was far superior to that of other app developers I have worked with. I give them our highest marks!! Thanks Bogi and Marija!!!
Hi there! Wow, what an amazing review—thank you so much for your kind words! We're over the moon and this has really made our day. Bogi and I really enjoyed helping you set up our app and the integration, and are really happy to help should you need anything else. We wish you all the best with delivering healthy and fresh goodies to your customers! Have a lovely day, Marija
Oct. 24, 2022
Special thanks to Stephane for his great customer service and help. Very pleased. H responded in a timely manner & also provided a very helpful article for further assistance.
Hi guys, Thank your for your kind words. It was a true pleasure helping you out. It's amazing to hear our app is just what you guys need. Have a lovely day! Maria