Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.8
feedback
1,541
chart
#303
All reviews
Rating Breakdown
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June 25, 2021
Great customer service. Klaudia took over and helped me solved an issue that is not relating to their app. I appreciate her a lot
Hi Ken, Thanks for the lovely review! I'm glad that I was able to help you out with your issue. We're here if you need anything else! Cheers, Klaudia
June 24, 2021
Great app - easy to use. Very helpful support staff - super responsive! Would recommend to all businesses
June 22, 2021
Jessica was very helpful and patient, and helped me go through the whole set up process. The app has come as a solution to a customer auto fill address issue i was having, between other. Thanks!
Thank you so much for your kind words! It was lovely chatting with you and I'm really glad that we got your store up and running. Jump back on the chat anytime if you have any other questions or need any assistance. Thanks, Jessica
June 21, 2021
What app doesn't have bugs here and there. On the technical level, I am software illiterate. It takes a few steps to suit my needs. But what made me stay is the customer service. They never disappoint. I really mean that. Solid app. 4/5. But the people made it 5/5. Well done.
Hey there, Thank you for your honest review! We are working every day to improve the features of the app, and in the meantime it means a lot to hear what you think of our customer support team :) Best wishes, Bogi
July 1, 2024
Fantastic, all round!
Hi there, Thank you for your lovely recommendation and amazing words about our support team! :) Best wishes, Bogi
July 6, 2022
The Zapiet app is worth every penny that we spend on it! It gives us excellent functionality, especially in conjunction with the Delivery Rates app and their customer support is the absolute best!
Hi there, Thank you so much for recommending our app! We love that you love the tools the app offers. Best wishes, Bogi
June 10, 2021
This is a really cool app and it suits my need exactly. Also the customer support from zapiet is just brilliant. They had a lot of patience to help me setup the app according to my requirement. Good job guys. Way to go
Hi there, We're so happy to hear our app suits your needs! Thanks so much for your amazing review—it was our pleasure guiding you through the setup. If you need anything else, we're here for you. Have a great day, Marija
June 9, 2021
The app is fantastic, the service is even better. It is vital to have a team you can trust when you own a small business. They are top notch!
Hi there, Thanks for your lovely review! We're here for you :) Best wishes, Bogi
June 8, 2021
The support team for this app are amazing! They have helped me numerous times and are very easy to get in touch with. The app itself is great and solves many of the issues that Shopify's native Pickup / Shipping / Delivery systems has. 10/10 would recommend.
Hello there, Thanks so much for this lovely review, it's great to hear our app and our support team is able to help you with your store needs! Wishing you well, Maria
June 5, 2021
I use the app I came across an issue, and an answer really fast and the problem was solved within hours they do a Good job everyone should use them!
Hi, Thanks for your kind words! It gives the team a boost to receive feedback like this :) Best wishes, Bogi
June 1, 2021
Brand new Customer here, Zapiet has been extremely helpful in helping me customize this specific app to fit my website's needs. They have the best customer support anyone could ever as for in Marija and Sandy with the fastest responses and immediate solutions. Wish I could give more than a 5-star rating.
Hey there, Wow, more than 5 stars—thanks so much! We really appreciate your kind words. I'm so glad we were able to help you set up the store according to your needs. Let us know if there's anything else you need—we're here for you. Wishing you a lovely day, Marija
June 1, 2021
Marija was so helpful through the store pickup and delivery chat box. She was extremely timely on her responses and went out of her way to dive deep into the backend of our website to fix a problem I was having. I am so thankful to have zapiet's support. Marija made my day!
Hi there! It was my pleasure helping you and it really makes me happy that I've made your day. Thanks you so much for the amazing review! We're here should you need anything else. Have a great week ahead, Marija
May 31, 2021
Brand new customer. Zapiet team extremely helpful - team worked hard until all things resolved. Played back problems to make work process extremely efficient. Solved issue immediately. Happy Customers.
May 27, 2021
We love the layout of Zapiet. It took a little bit of time to set up and ensure everything was working / looked right for our website, however the Zapiet support team were really helpful and quick to respond to any questions and coding that was needed. Would recommend.
Hi there, Thank you for the great review! We do our best to make the app as user friendly as possible, and are always working on improvements to it based on feedback from merchants. Our support team is here to add that extra bit of magic where needed : ) Best wishes, Bogi
July 3, 2024
We found this app and tested many other similar ones. What makes Zapiet stand out from the other apps besides the great function is their support team. Marija and the team took such great care in understanding our needs, finding creative solutions to help us. Thank you!! Highly recommend this app. Update: 2024 Zapiet continues to deliver on outstanding customer service. They helped to update the entire app and tested to ensure it worked correctly at checkout. Jessica worked with us for over 3 hours and I can't thank them enough.
Hi Janet, Thank you so much for leaving such a lovely review! It was wonderful chatting to get you/your store onto the latest version of our Zapiet - Pickup + Delivery, and switching you over to our rates function and making sure that only the correct rate appears at checkout for you and your customers. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
May 26, 2021
We use this app heavily for our delivery service company and it's been good to us. It's almost perfect but we believe it will get there between better synergy with Shopify and added features. Flora I. was my support today and she has been great. Quick answers and clear instructions, It doesn't go unseen.
Hi Cristina, Thank you so much for your lovely review and for your feedback! We are always striving to improve our app so it doesn't go unheard. Please reach out should you need anything else. Have a lovely day! Flora
May 23, 2021
the application that brings together everything I needed. easy to use. But if something goes wrong the customer service is amazing. Many thanks to the person who accompanied me in the best possible way. I recommend !
Hi there, Thank you so much for the lovely review, it was an absolute pleasure working with you. If there's ever anything else you need, then just send us a message and we will always be happy to help. All the best, Luke
May 21, 2021
I can't say enough amazing things about the customer service I received with Zapiet. Marija has gone ABOVE AND BEYOND with helping me get my store setup correctly with their app.
Hi there! Thanks so much for the amazing review! I really enjoyed helping you set up your store and making sure everything works according to your needs. Let us know if there's anything else you need—we're happy to help. Take care, Marija
May 20, 2021
the customer service for this app is amazing. Jessica helped me immensely and I would not have the app running like it is without her
It was really great chatting with you and my pleasure. If you have any other questions down the road, please do not hesitate to send us a message. Thanks, Jessica
May 18, 2021
I contacted support because we were having an issue with our site charging the delivery fee incorrectly. The help I received was exceptional and I learned more than I had originally intended. Thanks so much!
Hi there, Really glad to hear we were able to solve your issues, but even more pleased that you learned more about our app along the way! It's our goal to help you get the most out of the app possible. Best wishes, Bogi