Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.8
feedback
1,541
chart
#303
All reviews
Rating Breakdown
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May 18, 2021
Super useful for navigating customers so they know when their delivery is due and what day. I had some issues but lisa was so helpful, the online chat is really good
Hi there, Thank you for the lovely words. It was an absolute pleasure to meet you in the live chat. Should you have any further questions, we would be more than happy to hear from you! Best regards, Lisa
Jan. 4, 2023
Brilliant support! My problem was solved in matter of minutes by real person. Thanks to Jelizaveta for her awesome help.
Hi there, Thanks for your review! It was a pleasure to work with you, and glad you're enjoying our app! Best wishes, Robert
May 16, 2021
This app will let our customer to receive a greater delivery service. We were having a few issues with the integration of the app with our page, but thanks to the technical support resources, in particular of Marija, we were able to fix the issues and now our customer will be able to receive fair delivery rates. Thanks a lot Marija, you have being awesome.
Hi there! Thank you so much for your kind words—they are greatly appreciated. I really enjoyed helping you with the integration and adding a few finishing touches to help you share the strawberry sweetness! Have a great day and take care, Marija
May 13, 2021
jessica es la mejor, atiende los casos a tiempo y resuelve los mismo.. buen servicio de soporte, espero que sigan así!!!
Hola Jean, Fue genial chatear contigo y muchas gracias por tus amables palabras. Estoy muy contenta de que tengamos todo listo y funcionando. Si tienes alguna otra pregunta en el futuro, no dudes en enviarnos un mensaje. Gracias, Jessica
May 13, 2021
Easy to set up to help you take care of your delivery orders. Great customer service to assist you with the details and the adjustments
Hi there! Thanks so much for the lovely review! It was my pleasure assisting you with the details to ensure the best possible experience for you and your customers. We're here should you need anything else. Have a great day, Marija
Jan. 14, 2022
We use this app to designate store pickups in our growing list of branches, and adding new stores is a breeze. We found an issue where our store hours on the app didn't reflect hour actual hours - I reached out to the support team and Stephane was able to provide a solution within minutes. Great product, amazing support!
Hi there, Thank you so much for the review! Lovely to hear that you had a great experience with our support team, we pride ourselves on our support! Best wishes, Bogi
May 11, 2021
Used along with Zapiet Rates by Distance to set up quite complex delivery and shipping services, with different products available in different locations at different rates. Zapiet support held my hand all the way. First class app and support.
Hi there! It was my pleasure helping you set up the store—we really appreciate your kind words. Let me know if there's anything else you need. We're happy to help. 😊 Have a lovely day! Take care, Marija
May 10, 2021
Perfect app for local delivery and click and collect ! and very good support ! I recommend it with no hesitation
Hi there! We're so glad you're happy with our app—thank you so much for the lovely review. If you need anything else, we're here for you. Have a great day, Marija
June 23, 2021
I received super quick, straight to the point help from Zapiet! They went even beyond to help me make sure everything was working fine and well for my client. It's a great app for managing delivery time slots and pickups.
Hey there, It was a pleasure to speak to you and making sure that your client's store was running at its full potential Don't hesitate to write us back, if you have more questions or need assistance. Thank you, Sandy
May 4, 2021
contact support are very helpful. I would like the App to have a slot limitation for delivery and pick up (now the feuature is divided)
Hi! Thanks for leaving a review for us. I'm glad to hear you were happy with the support you received! We are constantly working on improving the app with new features so thanks for your feedback on this : ) Best wishes, Bogi
May 4, 2021
This app is brilliant, out of all the Store Pickup and Delivery apps out there this one is by far the most robust and flexible and the customer support is INCREDIBLE. Highly recommend.
Hi there! We're so glad to hear that—thanks so much for the amazing review, we really appreciate it. Should you need anything else, we're happy to help. Have a lovely day, Marija
April 30, 2021
Great app, offers many configurations and options for delivery and pickup, as well as connecting to carrier rates. Has been mostly reliable over the past year save for 2 small incidents. However, support is top notch. Responses are fast, problems resolved quickly.
Hi, Thank you for taking the time to leave us a review! Lovely to hear that you're enjoying the features of the app and that we've been able to help you when you've needed to contact us. Best wishes, Bogi
Nov. 12, 2022
Support on the Zapiet app has been great—quick response time, friendly customer service, THANK YOU Chloé. Highly recommend
Hi Frederic, Thanks so much for the awesome review! It was my pleasure assisting you today! I'm really glad our app does everything you need it to do and that you continue to use it. I'm here should you need anything else. Have a great day, Chloé
April 25, 2021
This app allowed us to get curbside and delivery up and running in days! It has all the options we needed.
Hi Steve, We're happy to hear our app has been a great fit for you! Our support team is always here to help should you need anything. Have a great day! Flora
April 24, 2021
The app is great for organizing orders for local pickup and delivery. We recently ran into problems integrating the program with a new theme, but the team at Zapiet was super responsive, helpful, and got us back up and running pretty quick again.
Hi Annie, I'm glad we could help you out with integrating our app with your new theme. Please know we are here should you need anything else Wishing you a lovely day! Flora
April 23, 2021
Awesome support team. Jessica is very friendly and went out of her way to make sure our issue was fixed! Highly recommend this app fr businesses with brick and mortar + e-commerce!
Hey Carlos! It was really nice chatting with you and I'm glad I was able to help. If you have any other questions down the road, please do not hesitate to send us a message. Thanks! Jessica
April 23, 2021
The speed with which the technical team replies is certainly one of Zapiet's strong points, along with the kindness of the staff!
Hi Catherine, Thank you very much for your lovely review, we really pride ourselves on our excellent support team! Please know we are always here should you need anything else. Wishing you all the best, Flora
April 22, 2021
We have been with this app since the beginning of COVID. It definitely had its challenges with the influx of users, but a year later, it now has a chat and is much easier to access help. They even customized some things for us, which is great (like a colour button)
Hi Sabrina, I'm happy to hear you have seen our app grow and I'm happy you could grow alongside us. We really appreciate all our Merchants' feedback so we can constantly improve the app. Please do not hesitate to reach out should you need anything else! Have a lovely day, Flora
July 27, 2023
We own a bakery / coffee shop, and use this app to facilitate our same-day and pre-order process. The functionality is great and the support is even better. There are a few missing features for our use case, but when I reach out to support they are able to tell me whether or not these things are on the backlog, which I appreciate very much. We are coming from Toast POS, so Shopify is a big change for us. But, this app is working great and handles our high volume shop really well. Love it!! The only thing I will say as a "wish list" item, is that we do have to do a few weird and time-consuming work-arounds because of our use case. I would love if we could have the Product Date Restrictions feature support adding entire categories at once, instead of just 1 product at a time. That would save me so much manual work and be a real game-changer for our workflows! Other than that, this app is truly awesome!! Update: Support is always so awesome. Jessica helped me today with a wonky issue on the cart drawer .. THANK YOU!! Zapiet truly is the best! Highly, highly recommend!
Hi Meg, Thank you so much for your review. So happy that I was able to help you with your drawer cart issue so that your customer's can have the best experience when placing orders via our Zapiet - Pickup + Delivery app If you have any other questions or need any further assistance, please do not hesitate to reach out. Thanks again, Jessica
April 21, 2021
Stephanie did an excellent job helping to sort out some issues we were having with multiple locations. Great customer support and service.
Thanks for the lovely review! It's always nice to see our merchants giving such wonderful feedback on not just our products but our teams as well -Steph