Zapiet ‑ Pickup + Delivery
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Always a pleasure and quick responses to help with any issues that may arise. Great communications and easy to understand feedback with sometimes even providing visual aids. Great support. Thank you
Hi Fiona! Thank you so much for the wonderful review! It was truly a pleasure assisting you today. If you ever need a hand in the future, don't hesitate to reach out. We are always happy to help! Best regards Betty
love
Hi Jean-Pascal, Thank you very much for the review!!! If you have any questions or need any further assistance, please do not hesitate to reach out. Warm regards, Nandita
My agent Jessica was very helpful, actually found some setup pieces I did wrong in other places not related to the call and helped me fix them.
Hi Christina, I'm so pleased to have helped with the adjustment of your products within our Zapiet ‑ Pickup + Delivery app! Thank you very much for taking the time to leave such a lovely review, I really appreciate it. If you have any questions or need any assistance in the future...you know where to find us. Happy Holidays Christina! Jessica
Great Help, Lui solved all my issues
Thank you, Chance, for the wonderful 5-star review. I truly appreciate your support and I am glad I could help you out. If you ever need anything else, I am always here. Lui
Maria was great and got us sorted and back online super fast - thank you Maria!
Thank you for your lovely review. It was a pleasure helping you out with your store. If you need any assistance in the future do not hesitate in reaching back here. Best, María
Very handy app. Great customer support. 10/10 would recommend! Jessica was particularly helpful and went way above the call of duty! **Updated 2026 - Ran into a small cart issue and support from Zapiet was quick and flawless. Genesis did a great job, still very happy with this app and the support.
Hi Christina, thank you so much for the update! I'm so glad I could get that cart issue sorted out for you flawlessly. We love having Anseeuw Bros Ltd as part of the Zapiet family. Thanks for being so great to work with! Best, Genesis
Amazing app and especially customer service is great!
Hey Misuzu, Thanks a bunch for the kind words! I’m glad we were able to get your pickup and delivery rates working! The details you provided helped me set up your shipping profile as needed. If you need anything else in the future, don’t hesitate to reach out – we’ve got your back! Cheers, Angelo
Issue solved thank you!
We truly appreciate your 5-star review, Angely! If you ever need anything, we're always happy to help! -Jeanette
Zapiet is an absolute game-changer for managing pickup and delivery on Shopify! The app is incredibly powerful and packed with features, covering almost everything we need right out of the box. Its flexibility and functionality make it an essential tool for our business. What truly sets Zapiet apart is their amazing customer support. The entire advisors are extremely responsive, knowledgeable, and cooperative. They not only fix issues quickly but also take the time to listen to our feedback and suggestions. Their willingness to help and deep understanding of the product make every interaction smooth and productive. Highly recommended for any business looking for a reliable and feature-rich pickup and delivery solution!
Thank you so much for your wonderful review! We're thrilled to hear that Zapiet has been a game-changer for your business and that our features align well with your needs. Your kind words about our support team mean a lot to us! We take great pride in providing responsive and knowledgeable assistance, so it's fantastic to know that you've had smooth and productive interactions with us. We truly appreciate your recommendation and look forward to continuing to support your business. If you ever have any questions or suggestions, we're always here to help! - Klaudia
Hi there, Thank you for taking the time to leave a 5 star review, it's very much appreciate! If you have any other questions down the road, please do not hesitate to send us a message. Thanks, Jessica
If I could recommend someone for receiving a raise, it would be hands down Jessica. She was super helpful, patient and very knowledgeable and she also made it easy for me to understand what I wanted and what I could do with the app! Keep up the amazing work you do! Update: 03Jun2025 | Today I received help from Leo. The session was over 2 hours long as I had a couple of meetings during it, but Leo was very patient, kind and really helpful. I was able to solve all of the issues I was having. Definitely a 10/5 stars here. Thank you Leo! Update: 04Jun2025 | Kristine was reeeaally helpful and she was very patient as well. I don't know what they teach them in the Zapiet Customer Service, but I gotta admit this is the best customer service support I have ever received anywhere, BY FAR! Kristine keep being the awesome person you are! Thank you for all the clarifications and all the help! Update: 07Sept2025 | I was having an issue with my Zapiet app, due to some changes Shopify made in our plan. Jessica was kind enough to help me get to the bottom of the issue and I'm working on a fix right now. Thanks Jessica! You're awesome!
Hi Vanessa, I am so touched by your review...thank you so much! It was such a pleasure chatting with you and helping to explain different aspects of our Zapiet - Pickup + Delivery app. Please do not hesitate to reach back out if you have any questions or need any further assistance. Warm regards, Jessica
I had some issues with my zip code rates for delivery and Angelo helped me out. He was so patient. The customer service is amazing.
Hey Denein, Glad I could help get your rates set up in your store! Your positive feedback really fuels us to keep delivering the best support possible. We appreciate it! Best, Angelo
Great Support as Usual. Sandy really help me.
Hello Robert, Thank you for taking the time to come write us ! I'm happy that we were able to adjust our widget to meet your needs. Please don’t hesitate to get in touch if there’s anything else I can assist you with. All the best, Sandy
Absolutely beyond what I was expecting competencies and kindness Thank you very much
Thank you so much for your kind words! We're delighted to hear that we exceeded your expectations. Please reach out if there's anything we can further assist you with. It is always our pleasure! -Jeanette
Thanks for correcting my issue!@!!!
Hi Allen! Really appreciate the lovely review! Glad I could help get things sorted for you. Feel free to reach out anytime! Best regards Betty
great support with any inquiries on the app
Thank you so much for leaving us a 5-star review! We truly appreciate your kind words and are thrilled to know you had a great experience. Your feedback means a lot to us, and we look forward to serving you again soon!
Incredible support - so swift & helpful. Got it all working despite being completely untechy!
Hi Laura, It made my day to ready your review - thank you so much for taking the time! It was such a pleasure to help. Please never hesitate to reach out if you have any other questions, we're always here to help with the techy stuff. (: Have a wonderful day! Gab
Hi, Thank you for supporting us and leaving your rating! It’s been a pleasure to help you. Don’t hesitate to reach us any time! Best wishes, Pavlo
I am so impressed with customer support. I was having issues installing everything properly. We are a flower and gift shop and we need to be able to offer delivery/pick up and shipping. We also have charges for delivery based on zip code. It's a bit complicated and Zapiet jumped on and helped me work through everything so that it not only functions the way we need but it also looks great and is intuitive for the customer. Highly recommend!
Hi Abby, I want to thank you for taking the time to write such a wonderful review! It was such a pleasure speaking with you, and I was happy to get your store all set up with our Zapiet - Pickup + Delivery app. Please never hesitate to reach back out if you have any other questions or concerns - we are always here to help. Have a wonderful day! (: Anggy
Hi Mike, Thank you for taking the time to leave a review, it's very much appreciated! It was lovely chatting and helping you with our Zapiet - Pickup + Delivery. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
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