Zapiet ‑ Pickup + Delivery
Smarter delivery options for pickup, local delivery & shipping
Rating
4.9
feedback
1,616
chart
#421
All reviews
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June 12, 2024
Quick and clear assistance from Jayne, thank you!
Hey Steph Glad that we could sort out your Zapiet Pickup + Delivery issue quickly. You know where we are if you need us in the future! Jayne
June 10, 2024
Jessica from support chat was AMAZING - we had a couple of major issues causing both our staff and customers a lot of confusion - she was able to solve both in less than an hour while also fixing a couple of our other buggy issues. I could not give her any higher praises!
Hi Shelbi, Thank you so very much for leaving such a lovely review! It was a pleasure chatting with you and getting a few things sorted on your store for your pickup & local delivery, along with an integration with our Zapiet - Pickup + Delivery app. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
Oct. 4, 2024
I recently had the pleasure of working with Jessica, and I must say I am incredibly impressed with her dedication to providing top-notch customer service. From the moment we started interacting, she demonstrated a high level of professionalism and expertise in her field, addressing all my concerns with remarkable knowledge and efficiency. What truly sets Jessica apart, however, is her genuine kindness and warmth, which made our interaction a wonderful experience. Her unwavering commitment to ensuring customer satisfaction is a testament to her work ethic and passion for her role. I recommend Jessica to anyone seeking an exceptional customer service professional and would not hesitate to work with her again.
Reply updated 8 October 2024: Thank you so much for your thoughtful and kind review Luis! I'm thrilled to hear that you had such a positive experience and I'm so happy that I was able to help you to get our Zapiet - Pickup + Delivery up and working on your new theme. If you have any questions or need any further assistance, please don’t hesitate to reach out again in the future! Warm regards, Jessica ---------------- Hi, It was a real pleasure helping you set up our widget! If you need anything else, feel free to reach out. Our team is always happy to assist :) -Steph
June 6, 2024
This is the best and most complete app for pickup sales as far as I am aware of and the service is great!
Hi Timothy, Thank you for the fantastic review of our Zapiet - Pickup + Delivery app and service! It was a pleasure assisting you with our app's settings, and helping you resolve your issue! Please don't hesitate to reach out if you need anything in the future – we're always happy to help! Warmest regards, Krystabel
June 4, 2024
Great service 10/10
Hi Mercedes, And thank you for the wonderful review! If you ever need any help or advice, we're always happy to help -Steph
March 17, 2025
Ana was truly an angel. She was very patience with me and was so kind to do a screen record in order for me to understand better. I absolutely recommend Ana.
Hi Lara, Thank you so much for leaving a review! I am glad to hear my assistance was useful, do not hesitate to write back to us if anything comes up! I know everyone will enjoy you new dessert! Warm Regards, Ana
June 4, 2024
The app is very clear! Pavlo solved some issues i had and was very helpful.
Hi Belen, I appreciate you have highly rated our app and my assistance! It was a pleasure communicating with you, and you should know that you're always welcome to reach us for any help you need with the app. Warm regards, Pavlo
Aug. 6, 2025
Our problem was solved in a matter of minutes, thank you for your expert help!
Hi Arthur, Thank you very much for taking the time to leave a review and I'm so glad that it was a quick fix (: If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
May 24, 2024
Hi Fiona, Thank you so much for taking the time to review our app! It was a pleasure helping you with the delivery settings in our Zapiet - Pickup + Delivery app. If you need any further assistance, please feel free to reach out to our team anytime. Warmest regards, Krystabel
May 24, 2024
We are planning to use this app soon, and their customer service has been outstanding. This is the only app we've found that offers all the functionality we need for BOPIS (Buy Online, Pick Up In Store). Highly recommend!
Thank you so much for your positive review! We're thrilled that you had a great experience and found it helpful. Your feedback is incredibly valuable and helps us improve.
Sept. 4, 2025
Excelente APP, la recomiendo, buena atencion de soporte.
Hola, Muchas gracias por tu excelente reseña. Ha sido un verdadero placer poder ayudarte. Si en el futuro necesitas cualquier otra cosa, no dudes en ponerte en contacto con nosotros! Lui
May 22, 2024
Easy to integrate and covered all shipping/delivery/pick up options we needed. Support is outstanding! Fast and professional.
Hey there! Thank you for your kind words! It was nice to help you with your rates. If you ever need any assistance do not hesitate to get in touch with us again!
May 22, 2024
great service. Thank you!
"Huzzah! 🎉 Five stars? You're our knight in shining armor, fearlessly conquering emails and slaying dragons of mediocrity! ⚔️ Thanks for bringing the fire and passion. Reach out when you're ready for the next adventure.
May 21, 2024
Stephane was very patient and helpful towards giving me solutions to my requests. Gracias!
Hi, Thank you very much for your great review! It was a pleasure assisting with the widget configuration. If anything arises, we're more than happy to help -Steph
May 21, 2024
I never write reviews but for Jessica I will write one with each of my stores because she help me set up both. Jessica is the most thorough and autonomous customer service rep I've met. I had trouble setting up this app (and didn't want to spend too much time on it and didn't want to hire someone) and I reached out and only told Jessica what I envisioned our delivery service set up should be like and Jessica handled everything! All I had to do was give her a little bit of direction and she took everything out of my hands. I will stay on this app for Jessica and continue to use zapiet for my future stores because of Jessica. Zapiet is a great app to use to coordinate order fulfillment and offer various delivery options for your customers.
Thank you so very much for your kind words Calvin and for taking the time to share your experience! I'm thrilled to hear that I was able to assist you in setting up your stores and delivery service as you envisioned. It's our goal here at Zapiet to provide thorough support to our valued customers like you. I'm delighted that you've found our Zapiet - Pickup + Delivery app to be a great solution for coordinating order fulfillment and offering delivery options. Looking forward to continuing to support you and your future stores! All the best, Jessica
May 20, 2024
Betty was so helpful and efficient to help fix an issue with our delivery rates!
Hi, Thank you for your wonderful review! I'm glad I was able to provide you with the support you needed . If you have any more questions or need further assistance, please don't hesitate to reach out. Have an amazing day ahead. Warm regards, Betty
Nov. 12, 2025
Great app, works well and does a lot for us. Can be customized to fit other needs too, great support team for custom needs.
Thank you so much for the 5-star review! I’m really happy I could help you get everything set up smoothly. If you ever need more assistance, feel free to reach out anytime. Lui
May 14, 2024
We couldn't be more delighted with the wealth of features offered by this app! As a multi-location brand, finding an app that meets all our needs can be challenging, but this one truly stands out as fantastic. From its intuitive interface to its seamless functionality, it's clear that a lot of thought and effort went into its development. One aspect that truly sets this app apart is the outstanding support provided by Stephane. Their dedication to ensuring our satisfaction is evident in every interaction. Whenever we've had questions or needed assistance, Stephane has been there with prompt and effective solutions, earning a well-deserved five-star rating in our book.
I wanted to thank you for your thoughtful review. It truly made my day to hear about your positive experience with our app and and that I've been able to assist you effectively. Please know that I'm here whenever you need assistance or have any further questions. Your success is our priority, and I'm committed to ensuring that your experience with our solutions remains seamless and productive. -Steph
May 8, 2024
I would give them 10 stars if possible! Jayne help me brilliantly and made our checkout look so professional! We are working with 2x markets (Ireland and the Netherlands) and Jayne and (her colleagues) all customs request possible and effortless. Brilliant customer service! Rob
Hi Rob, Thank you for your kind words. So glad we were able to assist you and get the Dutch side of your store set up. Thanks to Ismail for help where needed. We're a team at Zapiet - Pickup + Delivery & always happy to help our merchants. You know where we are if you need us in the future! Jayne
Sept. 2, 2025
When I was in trouble, they helped me immediately and were very helpful!
Hello Ruka, Thank you very much for your 5-star review. I truly appreciate you taking the time to share your feedback and I am glad we were able to resolve the issue smoothly. If you need any assistance in the future, please feel free to reach out and I will be happy to help. Best regards, Rutvik