Zapiet ‑ Pickup + Delivery

UPDATE: I had to come back and update my review because Jessica truly went above and beyond. We were experiencing some configuration issues with Shopify, and she stayed on the call with us to troubleshoot and work through everything. The extra care, patience, and attention she gave us really stood out. It’s rare to receive this level of hands-on support, and I genuinely appreciate her commitment to making sure we were taken care of. Exceptional customer service! A special thank you to Jessica (Supervisor) at Zapier. She was absolutely amazing. We needed support and clarification on a few issues, and she was patient, clear, and took the time to make sure everything was properly resolved. She explained each step in a way that was easy to understand and made the entire experience feel much less stressful. I truly appreciated her professionalism, kindness, and willingness to help. She is a wonderful representation of excellent customer service.

Super helpful to navigate a shopify disruption and work through the solutions

I work with offshore teams all the time and lead many for multiple companies. Veronica did an amazing job helping me through a complex problem quickly and efficiently. She also help me understand the problem so I can self serve going forward

Very helpful and quick response time.

Customer service was excellent when solving issues

Absolutely fantastic, this app does exactly what i need and is super clean, non clunky and gives my users a way better experience at checkout. As far as i can tell, there is no workaround to bypass the date picker like some apps have which is also great. Solves a lot of my problems and although i had a slight issue setting it up, the team were awesome and helped solve my issue incredibly fast.

Support was super helpful and fast. The AI agent did it's best, but then a real human came on and found the root cause of our issue.

Genesis got to the root of the problem fairly quickly and was able to explain what the issue was and how to avoid further problems. I double checked and everything was corrected. Thank you so much for your help!

After a lot of problems, support sorted me out quickly and efficiently. Works well

Amazing support! He could understand the issue easily and in a few minutes came back with it solved.

tricky problem solved fast

Genesis was a wonderful help today and corrected our problem quickly Thank you!!

Both Sandy and Pavlo were super helpful and actually did all the backend fixes for me which made my life so much easier. Thanks guys, really appreciate it.

Spoke with a support rep (Stephane) to figure out how to add a feature to my store, and not only did he help with my concern, but he fixed another error I wasn't aware of. Very helpful and quick!