Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.8
feedback
1,542
chart
#384
All reviews
Rating Breakdown
Review RSS Feed
Sept. 9, 2020
The app has been lifesaving for our business model, and the team's support has been tremendous. Thanks!
Hey guys, Thank you so much for leaving such a fantastic review! It really means a lot to hear that our app has been life saving for your business model. We have been working super hard over the last couple of months and it is kind words like these that remind us of how much of a positive impact our hard work is having on our customers business. I look forward to assisting you again in the future. Have a great day. Kind regards, Ronan
Sept. 8, 2020
Super Helpdesk : reactive and efficient! We had an important modification to do and the answer + solution came the same day! Thank you Stephane!!
Hey guys, Thank you so much for leaving a positive review! We work really hard on making sure our responses are fast friendly and efficient so I am delighted to hear that this is the experience that you had. If there is anything we can help you with going forward please do not hesitate to get in touch. Have a great day. Kind regards, Ronan
Sept. 8, 2020
Ronan Kiely and his team were amazing to work with! We needed a few different logics updated on our site for a new product launch and his team was thorough, efficient, and communicated wonderfully! We really appreciate their help and quick response times!
Hi folks, Thank you so much for leaving such a wonderful review. It was a pleasure working with you to achieve the custom logic required for your use case. I am delighted that you had such a positive experience with our support team. If there is anything we can assist you with in the future just let us know, we are always happy to help :) Have a great day. Kind regards, Ronan
Sept. 8, 2020
This app offers a FREE One Hour Set up Consultation Zoom call with a specialist and it was super helpful for me to have this time. Charlie, who was my specialist was really awesome. She knew what she was talking about, but also was able to clearly communicate so that I could learn how to manage these things myself. As a newbie to Shopify, I was so impressed with this feature offered by Zapiet Store Delivery + Pick Up
Hi Kevin, Thank you so much for leaving such a lovely review! It was great to meet you on our zoom call and I am very glad to hear you are now equipped with an understanding of how our app and Shopify works so you feel prepared for your launch. I wish you all the best with your baking, and if you need help with anything else, please do let us know! All the best, Charlie
Sept. 8, 2020
The app is great but the development team working behind it is absolutely incredible! We had a very specific use-case that we wanted to put in place. Despite the confusing scenario Ronan and his team were very quick to respond to all of our questions and created a fantastic, robust solution for our shop. Could not recommend the app or support team enough! Thank so much guys! :)
Hey guys, Thank you so much for leaving a fantastic review. I am super happy that we could help you achieve your specific use-case. Our whole support team are really invested in the "where there is a will there is way" mindset and we love cases like this where we can help a merchant implement a custom solution that improves the efficiency of their store. If there is anything else we can help you with please do not hesitate to get in touch. Have a great day. Kind regards, Ronan
Sept. 7, 2020
Jayne Forde from customer support was amazing. She responded right away to our app issues and continued to follow up until the problems were resolved.
Using app
Over 2 years
Total reviews
1
Average rating
5.0
Hey folks, Thanks a million for leaving a positive review. Jayne was delighted to hear that she provided you with a great support experience, our whole team is really passionate about helping our customers and this has really been highlighted in our recent reviews. If there is anything we can assist you with going forward, please do not hesitate to get in touch. Have a great day. Kind regards, Ronan
Sept. 7, 2020
I used Zapiet mainly to be able to do local delivery within a radius of our central kitchen. Really working well and the customer service team has been really fantastic (ie fast, friendly and knowledgable) to help me set it up properly on my site. I really want to thanks Sandy who helped me out.
Hey guys, Thank you so much for leaving a wonderful review! I am so glad to hear that our app is working well for you and that you had a great experience with our support team. If there is anything we can help you with in the future just let us know, we are always happy to help :) Have a great week! Kind regards, Ronan
Sept. 2, 2020
I've tried and tested numerous delivery / pickup apps and Zapiet is by far the best option. Worth the high price 100%. The support team is also very amicable, knowledgable, and fast. Recommend to anyone who is serious about their order management / delivery program.
Hey guys, Thank you so much for leaving a positive review. We are so happy to hear that you found our app to be far superior to any of our competitors. Our CEO/Developer has been doing incredible work behind the scenes to improve our apps features and also its stability and reliability so we are delighted to hear that all the hard work is paying off. If there is anything we can help you with in the future, please do not hesitate to let me know. Kind regards, Ronan
Aug. 28, 2020
This app is great, it is able to integrate with so many other of our apps. Moreover, the support team is absolutely amazing! They are willing to go above and beyond to help make things work for our project. Would strongly recommend this app.
Hey Brenda, Thank you so much for the glowing review. It has been a pleasure working with you over the last couple of weeks and I am so happy to hear that you had a great experience with our support team. If there is anything I can help you with in the future please do not hesitate to get in touch. Have a great weekend. Ronan
Aug. 28, 2020
Wonderful app, does exactly what we want and great not having to have the time slot for pickups mandatory, as some other similar apps do. We have used this app for awhile and it's worked very well. Had an issue recently and Pamela Toni was extremely efficient and helpful and sorted the issue for us. Most happy!
Hey Guys, Thanks a million for leaving such a wonderful review. I am delighted to hear that our app helped you to achieve what other apps could not. Let me know if there is anything I can help you with going forward. Have a great weekend :) Ronan
Aug. 26, 2020
This app has been a great addition to my Shopify store. I am so grateful to have found something so easy to use that uncomplicated my life. The customer service is excellent - they have helped me out right away - every time.
Hey Guys, Thank you so much for leaving a positive review, The whole team have been working super hard to improve our customer support and ensure our customers receive a fast, friendly and efficient response and we are really starting to see the positive results from all of our hard work. If there is anything we can assist you with in the future, just let us know, we are always happy to help :) Thanks, Ronan
March 3, 2024
Once again - Zapiet support was awesome in helping get up and running again quickly.
Hey Guys, Thank you so much for the amazing review, Sandy was delighted to hear that she had yet another happy customer! Our whole team is really passionate about helping our customers and this has been super evident in our recent reviews. If there is anything else we can assist you with, please do not hesitate to let us know :) Thanks, Ronan
Aug. 26, 2020
Great support team. The team helped fix our problems very quickly and the app works perfectly. I highly recommend Zapiet and their apps.
Hey Guys, Thank you so much for the glowing review! Our support team have been receiving some amazing feedback recently and I am delighted to see the trend continue. If you need any assistance in the future, please don't hesitate to get in touch, we are always here to help :) Thanks, Ronan
Aug. 25, 2020
This app has made it possible for us to add a pick-up option as well as our standard delivery, and a lot of our customers are using it. There was a small bug when we switched Shopify themes, but the customer support was fantastic and the bug was fixed within a few hours - massively recommended!
Hey Guys, Thank you so much for leaving a positive review and for recommending our app! I am really glad to hear that we are helping your business. We are really passionate about helping our customers and we are delighted to be able to assist businesses through these uncertain times. If there is anything we can help you with going forward, Please feel free to ask - we're always happy to help! Thanks, Ronan
Aug. 24, 2020
Very nice app but slightly difficult to get it up and running, but fortunately support team is very helpful and very responsive. App is very customisable you can have certain products delivery only and certain products pickup only, and also customise delivery distance and rate.
Hey Guys, Thank you so much for leaving such a wonderful review :) I am delighted to hear that you are happy with our apps features and that you had a great experience with our support team. Our support team offer almost 24/7 live chat and phone support and we are always happy to help new and existing customers with any questions or concerns they may have surrounding the app. If there is anything we can assist you with going forward please do not hesitate to let me know. Thanks, Ronan
Aug. 23, 2020
I recently got this app, the customer support so far has been excellent, it's an easy to use app however if you aren't sure on something the customer support team are there to help :)
Hey Hush Living, Thank you so much for leaving a positive review! I am delighted to hear that you had an amazing experience with our support team, we really strive to give our customers a great experience every time they contact support. If there is anything we can assist you with in the future just let us know :) Thanks Ronan
Aug. 20, 2020
This app is amazing, it has really help our business so much! And to top it off the support team is super amazing!! They go out of their way to help and fix anything when any issue arrises. Matilda Pops from Miami, FL definitely recommend!
Hi Matilda, Thank you so much for the review, we love hearing feedback from our customers. I am delighted to hear that we are helping your business through these uncertain times, our number one goal is to help our customers and provide amazing support in the process! If there is anything else you need help with please let me know :) Thanks, Ronan
Aug. 13, 2020
The best delivery app around, 5 stars. Rock solid support, too. :) Best thing is, they keep working on the product which is great, because we're already using most of its features and might require more soon. :)
Aug. 8, 2020
The customer service rep who helped me fix my problem did an amazing job and I couldn’t be more happy about the help
Aug. 5, 2020
Great APP. I use it for effective pick & delivery dates, times & rates. It works really well. The only downside is you can't use the buy now button.