All reviews

Rating Breakdown

  • 5
    88% (1,358 ratings)
  • 4
    5% (76 ratings)
  • 3
    1% (17 ratings)
  • 2
    1% (17 ratings)
  • 1
    5% (72 ratings)
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5 / 5 Share

Aug. 5, 2020

Very helpful to install the app on my theme, I received all the help needed. The app is neat and looks very professional on my store.

Store

UMINONO

Using app

20 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 5, 2020

Been enjoying this app for a while now and we find that it offers customers a convenient shopping experience based on their personal logistic preferences. The customer service is truly excellent. Ronan went above and beyond to assist me in implementing customised codes for a rather tricky campaign mechanic I had in mind. That was an unexpected surprise and I couldn't be more grateful. Thank you!

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 4, 2020

Zapiet have created a very comprehensive app with Store Pickup and Delivery. We did test drive every pickup and delivery app in the app store and none came close as far as functionality, documentation and presentation. We have had an extremely positive experience with Zapiet Customer Support. They respond in a timely fashion and have gone the extra mile to help us out with every query and request. Highly recommended!

Using app

27 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 3, 2020

The Zapiet team is very fast with their service and helped us out with our problems. I really recommend their app.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 1, 2020

super helpful! I have contacted many app / shopify support, you guys are by far the most responsive and most helpful. thank you so so much for your help! please stay safe and healthy!!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

July 30, 2020

I used this app to organize my store's checkout process. Since we are a flower shop that delivers locally and also ships nationwide and offers store pickup, the delivery options can get complicated alone, but especially because our products are normally for specific dates. This app works great once you get the hang of it, but the real 5 stars lies in the team that has responded to my (many many) questions and doubts in an extremely kind, efficient and helpful way. Thank you again for your help!

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 30, 2020

Zapiet is a great app. Their developers are incredible in every way -- Sebastian especially. I was in a crunch and he helped me so much and was so kind and patient. It meant the world. Definitely recommend.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 15, 2023

We needed to fix the way we were doing pickups. Zapiet helped us seamlessly set up our pickups and created such a great experience for our customers. The rep was so quick to reply and help and got everything set up so fast. Would absolutely recommend!

Using app

Over 3 years

Total reviews

4

Average rating

5.0

Developer Reply

Hi, and thank you very much for the amazing review It was a pleasure helping you put the finishing touches with our Zapiet - Pickup + Delivery app. And we'll be there for you should you need anything in the future as well! -Steph

5 / 5 Share

July 29, 2020

I would recommend this app to anyone that owns their own business and want to offer local delivery or in-store pickup. They are great at helping you out when you first get started to make sure that everything is set up correctly and working as well. If you ever have a problem they are on it right away.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 28, 2021

This has been a total lifesaver for our store. Since installing the team in support have answered any question raised. The system works great, and with a successful busy checkout, it keeps up with the volume of sale. Shopify had an issue and Support at Zapiet sorted the issue by their online chat - OUTSTANDING SERVICE !!!!!! Hats off to the team your amazing - keep developing it as much as possible - HIGHLY recommend.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

July 26, 2020

So far, we love this app! The support has been amazing to work with, specifically Aaron and Seth! The documentation provided has been super beneficial, as well! Look forward to continuing to use the app!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 26, 2020

Very helpfull support and documentation. So far I have no complaints. Is working as it should in all funcionatilities.

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 26, 2020

I used this app for Local Delivery, It had almost all the features that I needed except one small feature to select a region from a dropdown list instead of typing the exact postal code or city name etc. Other than that, the App is simply great and saves you a lot of time. Support is very nice, Pamela Toni was great to answer all my queries and provided me much needed assistance. She made me love this app. :)

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

July 25, 2020

Love this application, it has been running our business for the last 4 months. Any technical problems are resolved very quickly, our last support ticket was sent in and we received a response and resolution within 15 minutes. Thank you Stephane!

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

July 24, 2020

The after sales support from the staff at Zapiet was first class. They were so quick and helpful, and fixed my issues in no time at all. This app has transformed our online presence, and allowed us to introduce home delivery to our customers in a timely and efficient manner. Cheers team!

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 22, 2020

Incredible support! The team at Zapiet have been quick and thorough in sorting any issues (mostly caused by me not setting the app up quite right!) - they've got me up and running with no problems at all. Sebastian was particularly wonderful! Thanks guys :)

Store

BEAR

Using app

8 months

Total reviews

4

Average rating

5.0

5 / 5 Share

July 20, 2020

Great and fast support !!! They help me fix the problem right away. I would suggest using the app for the best customer service.

Store

Santosh

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

July 19, 2020

I reached out for help regarding some confusions I was having setting up my local delivery and pickup rates. Aaron League helped me to solve my issues. He provided in depth explanations as to why I was having issues and how to fix them and was prompt in his responses. I had been attempting to resolve these issues on my own for over a week and within 24 hours he had fixed the for me including coding in my own theme, shipping rates, and fixing issues on my products. I am sure he went above and beyond his job to help me with my store and I am truly thankful. Thank you so much, I couldn't recommend this app more.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 11, 2020

I am recently using this app to set up my delivery and pick up system for a new website. Each member of the customer support has been very helpful so far and are doing a great job so you can run your website smoothly. Very reactive and professional!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 9, 2020

Great app and even better service. Had an issue getting it working with my cart and support had it fixed in no time.

Using app

About 2 months

Total reviews

1

Average rating

5.0