Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.8
feedback
1,542
chart
#384
All reviews
Rating Breakdown
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April 6, 2021
Support was quick to respond and very helpful in guiding me how to set up my zip codes for delivery.
May 1, 2024
Really great technical support! Thank you to Sandy for helping us fix our issues, and quickly. Definitely worth the use alone.
Hello Ben, I sincerely appreciate you taking the time to write us a review! I am happy to have helped you update to the latest version of our Zapiet - Pickup + Delivery app. Now, you can fully utilize its potential. Thank you for choosing our app! All the best, Sandy
Jan. 31, 2023
Super helpful customer service! I was having an issue connecting FedEx to my account and they helped through every step to get this resolved!!
Hi there! It was a pleasure assisting you with your FedEx rates 💚 we are always happy to assist so do not hesitate in reaching back here should you need anything else! Wishing you a nice day, María
July 8, 2020
The best customer support on the app store. Zapiet delivers everything they promise and more. I'm not tech savvy, so they went in and cleaned up some nasty old code on my site. If I could give them 10 stars I would.
July 1, 2020
Zapiet’s Store Pickup + Delivery app has allowed us to offer a much wider array of products and services to our customers. Having the app running on our website when the pandemic hit saved our business. With only a couple quick configuration changes, we were able to seamlessly transition to curbside pickup & expanded local delivery - successfully moving the bulk of our business from our retail storefront to the website, overnight. Zapiet’s tutorials & help center are great for setup and troubleshooting, but in addition to these comprehensive resources is an excellent support team. They are quick to respond, incredibly knowledgeable, and happy to help. I’ve had the pleasure of receiving assistance from Sebastian on their support team on multiple occasions. He stands as an example of the best in customer service out there. He has not failed in solving each of my issues quickly and completely, even going above and beyond to assist with customizations for our particular business’ needs. While I think the app is an essential expansion of Shopify’s offerings for any business, my support experience alone would have me recommending the app. This is a development team keenly focused on their users’ satisfaction and success.
July 10, 2021
I was having a little problem and I contacted the customer support. They worked with me until the problem was solved. Jayne was super efficient and very very helpful and she kept checking on me to see if the problem was really solved for good! Thank you!
June 30, 2020
Excellent app! Transformed how we do business! This app has allowed us to give our customers the option for delivery or store pickup with great user experience. We can control the delivery and pickup slots and it's great to be able to view all orders for each slot in the admin. It does require being quite tech savvy to get set up but customer service have been brilliant with any questions or problems I've had with set up. Thank you! Keep up the great work.
June 30, 2020
Was using this app to restriction certain products from being shipped but I had trouble setting a few things up. Customer service is very helpful and they actually care about your online shop. Set up is easy after you get used to it, highly recommend.
Hi Calvin, Thank you for your lovely review! It's always a pleasure chatting with you and helping with different aspects of our Zapiet - Pickup + Delivery app. Please do reach back out anytime. All the best, Jessica
Nov. 20, 2020
Brilliant app. Does exactly what it says. Customer support has been excellent. I had added another app which caused some minor problems at checkout and Charlie et al found the problem, told me what I had to do and even checked to make sure all code was gone from the previous app. Brilliant.
June 25, 2020
We are a catering company who use Zapiet for our customers to select their designated pickup time/date. We've absolutely loved the app and the responsiveness/attentiveness/professionalism of their staff!
June 25, 2020
Without question, the best curbside, store pickup app in the App Store. We've tried most of them, this is based on experience. The dev/design team at Zapiet thought of every situation and the installation and configuration are simple and provide extensive control over your pickup, local delivery and shipping needs. We have complicated shipping rules and this app works without any conflict with other 3rd party apps. Support is nothing short of expeditious, personalized and thoughtful, they want you to be successful.
June 25, 2020
The app was easy to configure and has clear documentation to troubleshoot any issues. I reached out to support for assistance on a customization and Bogi was fast, friendly and provided the solution I needed to move forward! Thanks!
June 24, 2020
Easy to install and get going. Ran into a couple of questions but support was fast and friendly and persistent to find a solution -- that is not always the case with other developers. Thank you Bogi & Team!
June 24, 2020
I tried all the apps about delivery, this was the only one that works very good. Support was very nice ,they helped me to re-install the app easily. Thanks
Using app
4 months
Total reviews
1
Average rating
5.0
June 24, 2020
The app is easy to use and navigate, and the team is very responsive and helpful! It's exactly what we needed for customers to select pickup dates/times for products ordered from our restaurant.
June 24, 2020
The Zapiet support team are second-to-none. Fast, friendly and helpful... such a refreshing change from the often sub-standard support shown by others apps.
June 23, 2020
Wonderful app and we've definitely become dependent on it. Support and assistance are super responsive and helpful!
June 23, 2020
This app save me 1 manpower cost. Useful and support is fast! hoping the pricing will be more attractive so I can upgrade!
June 18, 2020
Amazing app and amazing customer service! Sandy was able to help us installing and fixing a couple of things for us! She even helped us to match the app to our theme colors! I'm just starting using it but I'm loving it! Recommend 100%
June 17, 2020
This is hands down the best app available on Shopify. It's so useful if you have a situation where you offer store pickup, local delivery, and/ or shipping. You can specify certain product types to be just pickup, or delivery, or shipping, or even a combination of these methods. I suspect this app will be even more useful now with the impact of Covid-19, I'm sure more businesses are looking for curbside pick-up or contactless delivery solutions. The developers are the best too. They respond promptly and their developers understood all my challenges and went above and beyond to solve the issue and even making customization for me. I'm so pleased with the level of commitment this company has to put out a great product and to stand by it with excellent documentation and live support. Keep up the good work. Highly recommend.