Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.8
feedback
1,542
chart
#384
All reviews
Rating Breakdown
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June 16, 2020
I recently added this app to my Shopify store as this appeared to be the only product that could fulfil all my requirements for both shipping and collection. It was through the trial period that I made contact with the support, they have been excellent! If you want a great product with great support, look no further.
June 16, 2020
Thank you! We like the customer service when it is prompt and the many options for pick up and delivery;
June 15, 2020
Sebastian from the Support Team personally called me and helped me to troubleshoot the issues I experienced. Thank you very much for your help.
Hi Matouš, Thanks so much for your feedback. I have just checked our support system and it appears Ismail replied to you 6 days ago on Tuesday, 9th June at 6:27pm BST. Did you not receive his response? We'd love to help answer any further questions you may have and get your setup finalised right away. Our current response times are far less than 24 hours. Seb from my support team will be in touch within the next couple of minutes to help out :) Kindest, Andy
June 12, 2020
This app is the core of our business. Without the organization of pickup and delivery, we would have a very hard time. Although issues come up here and there, the support team always helps out in the end. They are busy with requests so it may take a while.
Jan. 31, 2024
been using this app for a long time to manage in-store pickups, and it's helped streamline our workflow significantly. the zapiet team is also super responsive and always helpful in resolving issues we might be struggling with.
June 11, 2020
Great app and even better customer service. I really appreciate the quick replies when there is an emergency. The fact that they have pickup in-store, delivery, and shipping options, make things much easier for us. Thank you & I recommend.
June 11, 2020
I am using this app integrated with their Delivery Rates by Zip Code app and they did everything we needed for our site! I was worried we had too many rules and logistics for our ordering process and methods, but this app handled it all! I also needed help with a few areas and their support is great! They emailed detailed descriptions for the solutions and replied quickly to my emails every time I reached out. Definitely recommend!!
June 9, 2020
The app is essential for us. The team are very helpful. Sometimes there have been a couple of tricky settings to sort out and they always respond. I think they've coped really well with what I imagine is a huge surge in demand for their service recently. Thanks very much Zapiet! Olivia and Jonny
June 8, 2020
I operate a delivery only bakery. This application is essential for my operation. The delivery only option, date and time range selectors, and a few other features have enabled my bakery to go from the phone tag game to rapid online ordering. In addition, I recently encountered an issue with the application. The team was very responsive, found it was and issue on their end, and immediately had the issue resolved. I can't expect a better turnaround on customer service.
June 8, 2020
I got a really nice support from Zapiet and Sebastian! He help me set-up an advanced local delivery set-up, to do deliveries in different zones on different days!
June 30, 2024
Ran into some trouble with internal notifications getting bogged down. Some emails were coming through 30 minutes late, some not at all. Pavlo helped me identify the issue being related to DKIM settings and helped me figure out the solution was in my DNS settings with my hosting service. Excellent customer service from Pavlo!
June 7, 2020
Have been using the app for the last two weeks, and despite a bumpy start - hats off to the team at Zapiet for their hugely responsive customer service. Instant, patient and genuinely helpful replies as we wrap our heads around how to get set up. So far this app does everthing we need.
June 8, 2020
Update: After writing this I promptly received help from Andy who quickly resolved the problem and even took a look at other things to improve my use of this app. I am very satisfied with the resolution. I still would love if the app worked better with shopify shipping rates but I understand there is nothing they can do about this— and it’s still the best app for pickup and delivery. Absolutely horrible. Unless you disable Shopify shipping rates (which many use because they provide heavy discounts) then the App doesn't function right. Customer service also won't personally look into your site to see what's going on and help fix anything.
June 6, 2020
This app is fantastic for scheduling store pick ups. And the customer service is top notch. they installed and designed it for me!!!
June 24, 2020
The Team at Zapiet have jumped on board and helped me out with issues on our website again & again. they are extremely knowledgeable and helpful when they are assisting you with your issues. The app itself is extremely good, easy to use. I do recommend the app.
Hi Julie, Thanks so much for your feedback! Roughly six months ago we adjusted our pricing to better reflect the value our app now provides. As you are on a legacy plan we have been able to include the additional features free of charge. Should you wish to reduce your app costs even further, please be sure to take a look at our annual plans which offer an additional 20% discount compared to paying monthly. If there is anything else I can help with please let me know :) Kindest, Andy Cargill Founder of Zapiet
June 5, 2020
This is our second site we have installed this app and it's working without any issue. Great app and amazing support. We wanted some customisation and Andy and his team made it work like a charm! Thank you guys! Keep up the good work.
June 3, 2020
I am a web developer helping my client, who runs a local bakery, switch over to Shopify. This app has all of the features we needed for local delivery and pickups. I had an issue with the maximum radius not working and Aaron at customer support helped me out. Even though customer support is only through email, Aaron got back to me within 24 hours AND it was on a weekend. (Thanks!) One thing I have to say is that it is a bit tricky to set up, but the app company Zapiet seems to be updating the app consistently and I am hopeful that this is a great fit for the bakery. We are launching this week!
June 2, 2020
Great app and awesome support when we need it. Thank you! Ran into a couple of issues but support was able to fix it quickly.
June 1, 2020
This app enabled us to model our store's delivery range and schedules, which consist of a few dozen postal codes, and a few hours on a few days per week. It enabled us to block transition from Cart to Checkout until the customer specified an accepted Postal Code and chose a delivery timeslot. It also met the extra challenging constraint of being compatible with a Subscription app. In fact, Zapiet support recommended the app (Bold Subscriptions) in response to a support request. We're VERY pleased. Thank you. Oh, and your on-web documentation is superb, and so is your support by email.
June 1, 2020
We needed the possibility to let our visitors/customers to choose pick-up or delivery, as well a date and time slot. It was an urgent need. Although it is very busy in these difficult times we really had the best possible support. So in our opinion a 5 STAR APP! We had some issues in the beginning, but they where solved really quick and the app gives us all the possibilities we need (and more).