Zapiet ‑ Pickup + Delivery

March 17, 2022

Thank you Stephane! Manual orders are common in my store and Stephane walked me through step by step. You all are amazing! :) Excellent app and outstanding customer service. I feel they are next to me hand on hand when I need them. Priceless.

March 17, 2022

Strongly recommend it to someone who wants to run an online store seriously. 1. Very clear instructions/ user manual provided, Not only general instructions on setting up the app but also a lot of details that will be encountered in use. 2. Their customer support is responsive and able to provide effective solutions 3. This app offers a lot of functionality which is presented by a clear, easy to use module

March 16, 2022

A very helpful app that enables our store to have some necessary functionalities which Shopify doesn't offer. The support team is also extremely helpful, we had a lot of questions at the beginning but all were solved :)

June 7, 2022

Amazing app, and amazing team ! Customer support is incredible! They were able to help me implement custom condition in less than 24h. The condition I was looking for was not readily available through the app, therefore they had to created one for me. To be precise, we were able to create a condition where: x item can't be sold if y item is not in the cart. So thankful for their help ! Update: June 7 2022, Had another issue, and it was solved within the hour ! Honestly, the best customer service out there!

March 10, 2022

I used the app to provide time and date picker at checkout for local delivery. the support team was very responsive and help me work the translation issues. Definitely recommended.

March 8, 2022

This app has literally transformed my website! Not only has it offered my customers the ease of scheduling pick ups and deliveries, but the customer service is top notch! I have used this app for years, since the days when it was just starting, and to see it improve over the years as it adjusts to the demands of shopkeepers has just been phenomenal. I am impressed that their customer service now extends beyond the european time zones. Klaudia has been a tremendous help this evening as I worked through configuring the language around my customer checkout experience. She stayed with me even though I had to take an hour break from my computer to help my kids! That is unheard of! It's nearly impossible to get the same person in dealing with any sort of customer support these days, which usually means you are explaining your situation to five different people. Klaudia walked me through everything so patiently. I always appreciate how Zapiet customer service reps teach me how to do things myself and also offer to do things for me that I might feel uncomfortable with (like coding). Thank you to the whole Zapiet Staff! My favorite Shopify app by far!

Aug. 25, 2025

Betty was extremely helpful in quickly resolving my issue. I have found the customer support on Zapiet to always be second to none!

March 4, 2022

We use the app to handle our home delivery and store pickup orders. It gives us great flexibility for our unique business. Support is always just a chat away if we run into questions.

May 3, 2022

An amazing app. So flexible, customisable, easy to integrate. Many options. Cost efficient. Well done! Also Sandy & Ronan is the best from the teams!

Feb. 22, 2022

clemency on customer support chat was so great... the app didnt do exactly what I needed for one thing and she was able to find a workaround... and worked around it with me! she even took on some of the work herself so it we could get it resolved quicker. she made sure all of my issues were fixed, and dindt rush to get off of the chat with me until they were! the same goes for jessica... I had a separate issue and she was so patient, making sure all of my issues were resolved and everything was working smooth.

Feb. 15, 2022

María at support was the best! Super helpful, friendly and quick responses. Glad to know any issues we have in the future will be resolved fast.

Feb. 15, 2022

Best app for delivery, pick-up and shipping. Very rich in features including multi-location snd inventory sync. Great prompt live support.

Feb. 14, 2022

I'm giving this team, and their product, five stars for going above and beyond to support our migration to a new 2.0 theme. When a significant issue was threatening to derail our migration, the team worked over the weekend to respond and code a solution. Hard to know how you could ask for anything more from a customer service level. Their service level is the best in this class of apps by far, and the functionality is as well. Kudos to the entire team for providing service excellence.

Feb. 14, 2022

I use this app to allocate orders across locations based on customer postcode. The app itself works great but what I really like is that the support is second to none. Quick to respond, happy to go into the app and fix code where needed, and generally very positive and helpful no matter how basic my questions or obvious it is that I have done something incorrectly. If this app brings the functionality you need its worth a try.

Feb. 9, 2022

Very useful, quick and precise reply ! I was looking for some information for shipping. Won't hesitate to use your service again.

Feb. 8, 2022

This app saved me SO much time as I no longer have to email each customer to set up a pickup date/time. Also, Sandy was so helpful and kind! Thank you!

Feb. 8, 2022

Lisa from Zapiet Support was amazing to deal with! She helped me with a few issues I had with setting up the app in my theme and also suggested some great ideas to help make the online store customer experience better!

Feb. 7, 2022

Great service and fast response. App store constantly upgrades its system and customer service. Hope they can carry on this momentum.

Feb. 3, 2022

Great app and even greater team here to help very fast, finding fitted solutions to each problems. Worth the spending !

Feb. 3, 2022

I loved working through chat with Klaudia. At first I was fearful it wouldn't be as useful and easy/friendly as having someone on a call but to my absolute surprise it was amazing! She managed to resolve all my issues in no time and saved the day. Give her a 5 star rating.