Zapiet ‑ Pickup + Delivery
Smarter delivery options for pickup, local delivery & shipping
Rating
4.9
feedback
1,620
chart
#425
All reviews
Review RSS Feed
Nov. 17, 2021
UPDATE: We have been using the app now for just over a month, and it is really great. And their support continues to be fantastic! Our store is really complicated, offering local delivery only to a certain zip code, and only one to two days each week, with cutoff days and times to order. SO configuring has been complicated. But they have walked me through it and I am very pleased. Very responsive and able to help me quickly with online chats and, if needed, follow up emails. HIGHLY RECOMMEND! Haven't used the app YET, as we are launching delivery in a couple of days... but the customer support is PHENOMENAL!!! Flora & Ronan were very patient and answered all of my questions and solved all of my issues.
Hello there, I am very happy that we have been able to find how to configure our app to match your needs. We'll be near if there is anything else we can help you with. Wishing you the best, Sandy
Oct. 13, 2021
Ronan and the team had been very helpful to us!!! They listen to what is it that your business really needs and will help you to execute it. :)
Hey there, Thank you so much for taking the time to leave a review. It was a pleasure assisting you and I am delighted that you had a great support experience. If there is anything that we can assist you with going forward, please do not hesitate to let us know. Kind regards, Ronan
Oct. 5, 2021
Amazing support from Klaudia, she is so knowledgeable and solved my problem in one chat, I had a lot of problem
Hi Alex, Thank you for the lovely review! I'm glad that we got to the bottom of it! Please feel free to reach out should you have any other issues or questions. Have a nice day, Klaudia
Oct. 22, 2024
Fast response, quick to undertand the request & deliver the solution and also provide information to allow me to be able to do it myself next time.
Using app
About 4 years
Total reviews
1
Average rating
5.0
Hi there, Happy to help a non-tech person to get the right configuration anytime. You know where we are if you need us again! Thanks Jayne
Sept. 28, 2021
Great app and outstanding support ! Zapiet allowed me to fit the very specific delivery / shipping / pick-up recquirements of my client and the support team is very responsive and efficient. Absolutely recommend !
Hi Alexandre, Thank you so much for the kind review : ) All our teams work hard to give our merchants the best experience out there and it's always nice to hear such positive feedback. And if anything else ever comes up, don't hesitate to reach out! -Steph
May 7, 2025
Customer service was truly great. Patient, knowledgeable and fixed my issue in no time. Thanks Brian!
Hi Jenice, Thank you so much for taking the time to write such a kind review! It was great working together to get your rates set up, and getting your checkout wording looking great for your customers! We're always here to help, so reach out anytime! Have a great day, Brian
Sept. 18, 2021
Couldn't run my business without this app. Support is also especially quick and helpful when needed!
Hi Maura, Thank you very much for your review! I'm glad we were able to help you out today and that our app plays such a big part in your business. Please reach out should you need anything else. All the best, Flora
Sept. 14, 2021
L'application fonctionne très bien, j'ai eu quelques soucis à l'installation et le service technique m'a procuré une aide très rapidement et a réglé tout mes problèmes!
Bonjour Audrey, Merci beaucoup pour votre avis Nous sommes contents d'avoir pu vous aider. N'hésitez pas à nous contacter si vous avez besoin d'autre chose ! Flora et Stephane
Sept. 1, 2021
Great app to help with our next day delivery feature! Clear for customers to see which shipping/delivery method as well.
Hi, Thank you for leaving us your feedback! It's awesome to hear you're enjoying the features of the app :) Best wishes, Bogi
March 14, 2022
SUPERB customer service by Klaudia! Helping me every step of the way! I really appreciate your patience and support!
Hi Karen, Thank you so much for the wonderful review! It was a pleasure assisting you and please feel free to jump back on chat any time 😊 Kindest regards, Klaudia
Aug. 16, 2021
Our business uses this app on a daily basis and we are over-impressed with not only its capability, but, it’s support when things don’t always work out.
Thank you for the kind review. It's good to hear that our app is helpful on a daily basis. If you need anything else the team are always here for support. Jayne
Aug. 16, 2021
Jayne Forde is a legend among legends. A true scholar and gentlewoman. Not only, did she do the update I asked her to do on the day I asked her to do it, she did it before I even realised it had been done. That is some real time travel esque like skills. Jayne, I salute you.
Thank you for your kind words. It could have been any one of us here on the Zapiet support worldwide team. You know where we are if you need us in the future! Thanks so much! Jayne
Aug. 15, 2021
This app is the only delivery app that has everything I need. some of my products can't be shipped through the mail, and must be hand delivered or picked up. also my food product is made for a date in mind and has to have prep time. So I need multiple options This app does it all and more. support is always fantastic and quick considering I am on the other side of the world to the support team. They also check over my setup and offer suggestions to make things work better. Worth the money in managing my orders better, and it helps my business grow.
Hi there, We're really glad our app meets your every need! Thanks so much for your kind words. It was my pleasure helping you to make sure our app does all it can to help your business thrive. Should you need anything else, we're here for you. Have a great day, Marija
Aug. 14, 2021
Great app and great, friendly service. We used this app to for its calendar feature and it was such a breeze to install. Also I have to say the staff are very friendly, and always ready to help. Would recommend to anyone!
Hi there, Thanks so much for the amazing review! I'm so happy you liked our app and our support. We'll be here should you need anything else— ready and happy to help! Have a lovely day, Marija
Aug. 13, 2021
Jessica on support was amazing. Helped me in less than 10 min cannot say enough about how pleased i am with the support
Hi there, It was so nice chatting with you and thank you very much for your kind words. So glad to able to help and get your store up and running with our app. If you have any other questions down the road, please do not hesitate to send us a message. Thanks, Jessica
Aug. 13, 2021
Great support! Helped with set up and updates. App works for all of the features that I need it to do
Hi there, Thanks for the kind review! Glad to hear we were able to help you set up and you're happy with the app's features :) Best wishes, Bogi
Aug. 13, 2021
Really helps to streamline the order flow, allows you to see which orders are local and which are not.
Hi there, Thanks for sharing your feedback! Awesome to hear our app is helping you manage your orders. Best wishes, Bogi
Aug. 12, 2021
This is by far the most important app in our store. Functioning without it would be way more complicated than is now. We are an eclair store. Customers place orders in advance quite very often. It's August 2021 and latest order to be processed, now in our system, is for May 2022. Zapiet helps us manage our day to day orders, both with pickup and with Local Delivery. I have probably tested all the apps offering similar functionality, and this one is by far the best. Support is amazing, the list of features is quite very long and I have started to appreciate all of them. The app can be better though. If you will use it long enough you will realize that developers are not using it. They just rely on the customer's feedback to make it better. Because of this, sometimes, there is a difference in what developers think customers will need and what really customers need. If I would be them I would start a shop to sell real products, just for the sake of feeling what a customer feels. However, as it is, the app is amazing and extremely valuable for us. Thanks to the developers for building it.
Hi there, Thank you so much for your kind words, I am delighted to hear that you tested all similar apps and you found ours to be the best app on the market. When it comes to developing features, our customers feedback is extremely important to us, we develop features based off customer demand, we prioritise the development of the most highly requested features as this allows our customers voice to directly influence the features we develop. I will reach out to you directly to discuss what features you would like to see added to our app. Thank you again for the wonderful review. Have a great day. Kind regards, Ronan
Aug. 11, 2021
Un produit super versatile et facile à intégrer dans la boutique. Ça rend nos client très heureux du processus d'achat. L'équipe de support est très réactive et consciencieuse.
Thanks for your kind words. Glad to hear that you find our app easy to use which makes your customers happy. Our team is always happy to help :) Jayne
Aug. 6, 2021
Zapiet has been so vital to our store operations! Our bakery has been able to operate and grow by solely operating online during this pandemic. The app also provides the best support, they have never made me feel that any question was ever to small or too big. Thanks guys!!
Hi Maria! Thank you for your kind words and lovely review. It was a pleasure assisting you in setting up custom pickup slots in our Zapiet - Pickup + Delivery app. We are here if you ever need help with anything else. -Veno