All reviews

Rating Breakdown

  • 5
    93% (1,572 ratings)
  • 4
    4% (61 ratings)
  • 3
    1% (10 ratings)
  • 2
    1% (10 ratings)
  • 1
    2% (41 ratings)

Reviews with Text

  • 90% (1,533)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 1, 2021

Jessica and everyone at Zapiet has been super great to work with - they are quick to respond and help resolve any issues! It's be a great app to work with.

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, Thank you so much for your kind words and great review! The team is always happy to help in anyway we can and if you have any other questions, please do let us know. Best wishes, Jessica

5 / 5 Share

Nov. 30, 2021

Stephane was a huge help with our store pick up and worked quickly. He didn't know how to code, but managed to figure it out for us. Much appreciated

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Thank you very much for your kind words and review! We're always happy to help. Steph

5 / 5 Share

Nov. 19, 2021

A must have. This is one of the most professional app we found and use. For us it combined three main features by offering the option of pickup & delivery (as well as shipping) + date and time picker + rates by post code / zip code. Basically does the job of three different apps, but better. The interface is excellent, as well as the customer experience it provides. A logistical solution that we now swear by. On top of that, their customer service is absolutely fantastic! It comes with a free setup call and we had the pleasure to be helped by Marija who was extremely helpful by listening and understanding our needs. She set up the app for us in order for it to perform at its best for the logistical system of our business.

Using app

22 days

Total reviews

4

Average rating

5.0

Developer Reply

Hi there! Thanks so much for that glowing review—we really appreciate it. We're so happy to hear that our app is a must have! It was really my pleasure helping you set up. Each store is unique—I loved getting to know more about your needs, in order to help you tailor the app's settings specifically to your store. Should you need anything else, we're here for you. Have a lovely day, Marija

5 / 5 Share

Nov. 18, 2021

Really helpful support and the app does everything it's supposed to, and has even more functionality that has been a huge help that we weren't expecting. Highly recommend!

Store

Isadia

Using app

23 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 12, 2021

Love this app. Makes my life so much easier! There customer service is excellent too! Very responsive and helpful! Highly recommend. Worth the monthly cost

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Thanks for your awesome feedback, love to hear you're enjoying the app! Best wishes, Bogi

5 / 5 Share

Nov. 12, 2021

I absolutely loved speaking to Maria! She was kind, and helped me through all of my questions promptly. Honestly if I knew her face to face we would definitely grab a coffee together LOL! Seriously , I don't know why I didn't bring up my questions to her sooner , My website is working like a charm now. Thanks again!

Using app

8 months

Total reviews

3

Average rating

5.0

Developer Reply

Hello there, Thank you so much for your kind words ❤️ it truly was a pleasure helping you out setting up our app. I can definitely picture us grabbing a cup of coffee! Do no hesitate in reaching back should you need any assistance down the road 🙏🏻 Best wishes, Maria

5 / 5 Share

Nov. 9, 2021

This app is not only great but they have great customer support available to help navigate any questions you may have.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Thanks for the awesome review! We're thrilled about your feedback :) Best wishes, Bogi

5 / 5 Share

Nov. 7, 2021

This app does everything I need it to do - and I have a bit of a different business model. I spent quite a bit of time with customer service and they were so helpful! They helped me until we got everything as I needed it. I'm very grateful!

Using app

11 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, Thanks so much for you lovely review—we really appreciate it! I really enjoyed helping you to make sure all it set up exactly as you need it. Should you need anything else, we're here for you. Have a great day, Marija

5 / 5 Share

Nov. 5, 2021

We use the app to do our delivery and click and collect and it works great. Great service from the support team. Highly recommend.

Using app

Almost 3 years

Total reviews

4

Average rating

4.0

Developer Reply

Hi there, Thank you for your review. Glad we could get you updated and back to normal service. If you need anything else you know where we are! Jayne

5 / 5 Share

Nov. 4, 2021

Took me a while to figure out some aspects but it's a great app. Customer service was **really fantastic** - so helpful & proactive. Highly recommended.

Using app

About 6 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you so much for this lovely comment ! I was happy to discuss with you on our live chat, and to make sure that your configuration was matching your needs. Don't hesitate to come chat with us again, if ever you need. Sandy

5 / 5 Share

Nov. 1, 2021

Does what it says with options for pretty much everything I wanted to do. I needed some help configuring the app properly and Zapiet's support was responsive and super helpful, getting my setup resolved in just an afternoon. Highly recommended.

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi there! Thanks so much for your lovely review! I'm really glad our app does everything you need it to do. It was our pleasure helping you get your store up and running! We're here should you need anything else. Have a great day, Marija

5 / 5 Share

Nov. 1, 2021

Great customer care. Zapiet understood my issues and gave different options to help solve the problem. Super quick response time and friendly service! Thanks Jessica :)

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi, It was great chatting with you and so glad to get you set up the way you want. If you have any other questions down the road, please do not hesitate to send us a message. Thanks, Jessica

5 / 5 Share

Oct. 28, 2021

I've been looking for an app like this for years and I'm so happy to be adding it to my store. It literally does EVERYTHING you need. And the support staff is so awesome and gets right back to you. Jessica in particular worked with me on a tricky issue with my site that I couldn't understand. She was super nice, patient and in time, helped me fix and figure out the problem. I know it's a bit pricier than other date picker apps, but honestly, it's really worth it. A huge time and labor saver.

Using app

About 5 hours

Total reviews

5

Average rating

3.6

Developer Reply

Hi there, Thank you very much for your kind words & great review, it was my pleasure helping you on the live chat to get your tricky issue resolved. Have a lovely week and if you have any questions, please let us know and we would be happy to help. Thanks, Jessica

5 / 5 Share

Oct. 26, 2021

This app has helped our business a lot. We have used it for over 2 years. They have improved a lot and the support is amazing.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 26, 2021

I always receive fast, efficient and awesome support from the team to assist with setup and configuration issues.

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, It was a pleasure to help you sort out your issues over chat today. You know where we are if you need us again! Jayne

5 / 5 Share

Nov. 17, 2023

As a home baker transitioning to a full-fledged storefront, I've encountered a myriad of challenges, from managing orders to scheduling deliveries. But amidst the chaos, Zapiet Pickup and Delivery emerged as an unwavering pillar of support, streamlining my operations and enabling me to focus on what I love most: creating delectable treats. Zapiet's intuitive interface and comprehensive features have transformed order tracking and diary appointments from time-consuming chores into effortless tasks. With a few clicks, I can effortlessly manage orders, schedule deliveries, and notify customers of their order status. This newfound efficiency has freed up valuable time, allowing me to dedicate more energy to perfecting my recipes and expanding my customer base. Beyond its user-friendly interface, Zapiet's exceptional customer support has been a godsend. Whenever I've encountered a query, no matter how trivial, the Zapiet team has responded promptly and professionally, providing tailored solutions that have kept my business running smoothly. Their expertise and dedication have instilled in me a sense of confidence, knowing that I can rely on their support whenever I need it. As I transitioned from a home baker to the proud owner of My Bellarine Kitchen, Zapiet has remained a constant source of support. The app's flexibility and scalability have adapted alongside my growing business, ensuring that I have the tools I need to continue delivering exceptional products and services to my loyal customers. If you're a home-based business owner navigating the complexities of order management and delivery, I wholeheartedly recommend Zapiet Pickup and Delivery. It's a game-changer that will empower you to focus on your passion while streamlining your operations and ensuring customer satisfaction.

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Hey there! Thank you so much for the amazing review! I'm glad Zapiet has been a helpful part of your journey, and it's fantastic to hear how far you've come with your bakery. I'm happy I could share a few tips that helped along the way. We're just a message away if you need anything else. Wishing you lots of success! Laura

5 / 5 Share

Sept. 23, 2024

J'ai utilisé cette application pour pouvoir mettre en place des créneaux et horaires de livraison. Il existe beaucoup de fonctionnalités pour affiner son tunnel d'achat. Le support m'a été d'une grande aide, merci Kitty !

Using app

About 3 years

Total reviews

2

Average rating

4.0

Developer Reply

Merci Julien pour le mis à jour de votre avis! Ce fut un plaisir de discuter avec vous et de connecter notre application Zapiet - Tarifs par Distance à notre application Zapiet - Ramassage + Livraison afin que vous puissiez proposer différents tarifs de livraison locale à vos clients. Si vous avez d'autres questions, n'hésitez pas à nous envoyer un message. Cordialement, Jessica

5 / 5 Share

Oct. 20, 2021

Great app, could be more flexible in terms of deciding timeslots for Pick up and Shipping. Their support is always very helpful.

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi there, Thanks for the honest review! We appreciate the feedback regarding the app, and as always, glad our team was able to help! Best wishes, Bogi

5 / 5 Share

Oct. 13, 2021

User experience and customer service are great! It makes all pickup and delivery orders easy to manage.

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Glad to hear that our app is making life easier for you managing your orders. We're always here to help if you need us! Jayne & Herman

5 / 5 Share

Oct. 12, 2021

Zapiet is probably the best option for store pickups and deliveries. Setup is clean and the software is strong. Dealing with the support team has been a pleasure. Very resourceful and patient.

Using app

12 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, Thank you for the awesome review. We're happy to hear that you enjoy using our app! It was a pleasure assisting you with your setup. Cheers, Klaudia