Zapiet ‑ Pickup + Delivery
Smarter delivery options for pickup, local delivery & shipping
Rating
4.9
feedback
1,620
chart
#425
All reviews
Review RSS Feed
Feb. 17, 2021
I think the reviews of this app are pretty harsh. I've tried many different Pickup/Local delivery apps and this one has by far the most options. It is expensive but you get what you pay for. Support have responded quickly and tried to help as much as possible. So far, very happy.
HI Felix, Thank you very much for your kind words and I am glad that you are happy with our app! We pride ourselves on having an app with a very large feature-set and even more-so on our world-class support team :) Thanks again and stay healthy! Stephane
Feb. 17, 2021
Zapiet's customer support is GREAT. Some of the best support I've had running e-commerce sites. Not only did they answer my questions, but they also suggested and helped me make improvements that I didn't even realize were problems. I am very pleased with my experience and highly recommend them to the Shopify Community.
Feb. 16, 2021
This app is fantastic at providing features not available with native Shopify. If you're looking to manage local deliveries vs domestic shipping where specific products can only be delivered locally and not shipped, but some products can be shipped then this app is for you! The customer service is just fantastic, Marija particularly helped me with kind and patient instructions when I got stuck with something. It may seem pricey, but it's worth it!
Hi there, Thanks for your wonderful feedback! Glad to hear that our app is helping you to manage your different types of orders, and I'll make sure to pass on your message to Marija as I'm sure she'll be pleased! Best wishes, Bogi
Feb. 12, 2021
Very useful for its calendar. You can choose order preparation time and be sure your clients get their orders just the right time. Works well! Also goes well with Zapiet Delivery Rates
Hi there, Great to hear you're making the most of our calendar and preparation time feature! Thanks very much for leaving us a review :-) Best wishes, Bogi
April 14, 2021
Great app and outstanding customer support! We are very satisfied with the functionality, as well as the look of the app. Worth the money and their customer service is top-notch. Highly recommend!
Hi Anne-Marie, Thank you so much for the lovely review, it was an absolute pleasure working with you. If there's ever anything we can do to assist you in the future, then just send us a message and we'll be more than happy to help. All the best, Luke
Feb. 11, 2021
The best app in the app store for pickup and delivery features. easy to understand and maintain. Thanks.
Hi there, Thank you so much for your glowing review! We're pleased to hear you find the app easy to use, we aim to make the app as user-friendly as we can whilst also offering plenty of features :) Best wishes, Bogi
Oct. 17, 2025
Zapiet has helped us do so much more with offering services to our customers. The amount of customization and flexibility also makes managing an e-commerce store a breeze. The UI is also super intuitive and even if you are a beginner with Shopify, it will be easy to learn. Thanks Zapiet and thank you Jessica for being the best at helping us with any issues we have.
Thank you so much, Francesco. I am thrilled to hear that Zapiet - Pickup + Delivery has made managing your store easier and more flexible. It is wonderful to know you are enjoying the customization options and intuitive interface. It is always a pleasure helping you, and I truly appreciate your kind words and support. If you ever have any questions in the future, please don’t hesitate to reach out. Warm regards, Jessica
Feb. 3, 2021
Amazing onboarding support from Charlie Noble! We have some complicated delivery and pickup requirements across both one-off and subscription products. Onboarding support helped talk through our needs, make some final configuration and we were live same day https://wawwe.ca/.
Thank you so much for such a lovely review! It was an absolute pleasure to set up your store with you and work on such a great concept for a business! I wish you all the best with the launch and if there is anything else I can do to help please let me know. Thanks, Charlie :)
Feb. 3, 2022
We use this app for almost 3 years now, and we are very happy with all the possibilities the apps has. It works simple and saves us a lot of time in handling our orders. Also the help we get when we have a question is great!
Hi there! Thank you so much for your lovely review and kind words—we really appreciate it! I'm really glad you are happy with our app and our support. We're here should you need anything else. Have a wonderful day! Marija
Feb. 1, 2021
Best app for scheduling order! Not only it has a rookie-friendly interface and setting page, but the technical / customer service team are nice too. It usually solve my problem within 1-2 days. Great job!
Hi there, Thank you for leaving a review of the app! Glad to hear you're finding it useful for your business :) Thanks for the feedback about the user interface and your interactions with our team! Best wishes, Bogi
July 6, 2022
It's so refreshing to be able to talk to a real person when there is a problem. I submitted my chat request and was immediately greeted by a knowledgable and friendly associate. They were able to fix my issue within minutes. Thanks for the great service!
Hi there, Thank you so much for the lovely review—it has really brightened up my day! It was my pleasure being there for you and lending a helping hand (or, in this case, a helping voice :D ). We're here should you need anything else. Wishing you a great day, Marija
July 10, 2025
HUGE shoutout to Jessica on the Zapiet team. I've had some very specific technical questions, and whenever I encounter issues, she always saves the day. Thank you so much, Jessica! The whole team is very responsive and is attentive. I'm a big fan of Zapiet. I offer local delivery, pickup, and shipping. I have very specific requirements (orders for future dates, cannot provide address until upon order confirmation, etc.). With Zapiet, I'm fortunately able to accomodate all of my unique requirements. I'm not great at tech and have had difficulty setting up my first ecommerce store. Every time I had an issue, Zapiet was able to respond to my questions quickly and clearly. They save me so much time and trouble! Thank you for the stellar customer service, Zapiet! I highly recommend this app!
Hi Nancy, Thank you so much for your incredibly kind words! It truly means a lot to me that I’ve been able to help you through the process, as well as the rest of the team. I know how overwhelming tech can feel sometimes—especially with a first store—so I’m really glad Zapiet and our Zapiet ‑ Pickup + Delivery app have been able to meet your specific needs and make things a bit easier. It’s always a pleasure chatting with you - we are always here if you need anything. Your support and recommendation mean the world—thank you again! Warm regards, Jessica
Jan. 22, 2021
The team is extremely helpful and sorted out all our questions in a timely manners. Will recommend this app as long as it meets your needs.
Hey guys, Thank you so much for the lovely review! It was a pleasure to help you get everything sorted and I wish you every success with the business! We are always here if you have any other questions. Charlie
Nov. 27, 2024
Our most useful app. And they have a 5 star support. They are the best!
Using app
Almost 7 years
Total reviews
3
Average rating
5.0
Thank you for taking the time to leave a review. It's great to hear a busy florist store such as yours find a lot of our features useful and that you appreciate our support. Jayne
Jan. 20, 2021
This app saved our lives. We had a very tricky Delivery system with different availability per different locations. We also needed to allow some time to prepare the delivery and they have all these options available for us. There is nothing this app can't do. 100% recommended, it really made our lives much easier! Well done guys!
Hey there, Thank you for taking the time to write this, it's fantastic to hear you're enjoying using the app! Keep up the amazing work that you're doing :) Best wishes, Bogi
Jan. 20, 2021
I don't know where to begin because this Team is AMAZING. They have helped me beyond words setting up this App. Any request was responded to in a timely manner and they took away so much of the headache by giving them access and letting them what they do best. Install and work on their app. The service goes over and beyond and I will forever be using them with our website. We Offer Local Pick up and Shipping and they have helped set everything up and it runs flawless. If you have any doubts about installing and using their services, don't. They are worth every penny and more. Thank you all again for your help! - CaseBakes
Hi there, That's some amazing feedback, thanks so much for taking the time to leave it! So happy to hear that our team were able to help you get everything set up! Best wishes, Bogi
Jan. 19, 2021
This app is great! Helped us to local delivery only through our website - with the ability to deliver only to regions within specific postal codes. The team at Zapiet is always quick to respond and help with any issues that come up. Absolutely worth every penny.
Hi Bronte, Thank you for leaving such a lovely review! It's always a pleasure helping you with different aspects of our Zapiet - Pickup + Delivery app If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
Jan. 15, 2021
All the settings and restrictions we needed to run a very complicated holiday operation, fulfulling in one location for pickup at another. Some of the beta settings still need improvement (limiting pickups/delivery per window), but support has been very responsive. Constantly adding new 3rd party delivery services too.
Hi there, Thanks for taking the time to leave your feedback on the app and our support! It's really good to hear what you think of the newer features too, we'll keep aiming onwards and upwards. If there is anything else I can help you with please let me know :) Bogi
Nov. 28, 2025
Sandy was excellent at working through a problem we were having with internal notifications and resolved the issue for us once we'd managed to track down what was causing it. The team is always thorough and happy to help and I would highly recommend them.
Hello Nicola, It was a pleasure working with you today. We made a great team ! Thank you for these kinds words. Don't hesitate to write me back, if I can help with anything. All the best, Sandy
Jan. 14, 2021
A lifesaver for our delivery logistics (we deliver frozen vegan meals at home). The support is super fast and effective. The inevitable small issues/questions during setup are immediately dealt with by the helpdesk, couldn't have asked for more. Special thanks to Ismail, Lucy, Sandy, Ronan, Pamela & Luke --> evidently, from all of these names it's clear that I've been receiving a lot of support :-)
Hi, thanks for the fantastic review! It's great to hear you've had a positive experience with several members of our amazing support team :D Glad we were able to get you set up! Best wishes, Bogi