Zapiet ‑ Pickup + Delivery
Smarter delivery options for pickup, local delivery & shipping
Rating
4.9
feedback
1,620
chart
#425
All reviews
Review RSS Feed
Sept. 19, 2024
This app is the reason we switched our web hosting over to Shopify. Due to increased delivery demand during covid we needed a system to help with lead times, date pickers, and cutoffs to keep our load under control. The app works as promised and the support staff fixes issues almost immediately. We highly recommend! Updated to note the great customer service we received from Jessica; she was so great and helpful!
Hi there, Thank you for your lovely review, it is great to hear that our app has been able to help your business adapt in these difficult times. We are always here if you need anything. Wishing you a fantastic year to come! All the best, Kitty
Jan. 9, 2021
I'm using this app for my POS and its doing great , had a small issues but the pro support team solve it very professionally and super fast . . . thanks to the Zapiet team ( pamela & Marija )
Hi there, Thank you so much! I'm really glad you're happy with our app and our support team. It was my pleasure helping you fix the issues! We're here should you need anything else. Marija
Jan. 9, 2021
Zapiet performs all of the pickup & delivery tasks that i need in my store. I thought they were so complex and setup would be a nightmare but the very best thing about this app is its customer service. I definitely recommend doing the initial setup appointment, because it really helps with the learning curve. My "merchant success specialist" Charlie was amazing and not only did we have a nice time on the phone but she walked me through setting up every aspect of my app that i needed done, which not only was super helpful, to see her do it, but it also left me totally capable of now working the app on my own.
Thank you so much for your lovely review! It was a pleasure to meet you and setup your store with you - I'm so glad you have the confidence to run it yourself now. Wishing you all the best with the business and we are always here should you need anything else. Charlie
March 11, 2024
Very happy with the support we have received from the Zapiet team! Always quick, professional and courteous. We love this app.
Thanks so much for your kind words—they mean the world to us. We’ll do our very best to continue in that direction. Cheers, Sebastian
Dec. 29, 2020
This app is so pivotal for our business, especially during these times!! Our customers can pick up orders curbside or choose delivery with a breeze! The zapiet team is always responsive with any questions or concerns. Highly recommend adding this app to your shopify store!
Thanks so much for your kind words—we’re blushing! I hope you will continue making lovely juices for years to come. All the best, Sebastian
Dec. 23, 2020
The product is great and the quality of the service is even greater. They reply very quickly and go above and beyond your initial request to make things simple.
Hi there, I appreciate your kind words! It was my pleasure helping you get your store set up. We're here if there's anything else you need :) Marija
Dec. 16, 2020
We haven't used the app yet but it looks great and we're very excited. We're reviewing the setup assistance from Bogi who was super knowledgeable, efficient, and helpful!
Oct. 14, 2025
I just wanted to give a kudos for great customer service from Betty :) They are great! Always there to assist if we have question about the App :) Keep it up guys!
Hi Philip! Thank you very much for your fantastic review. It was a pleasure assisting you with the app. Please feel free to contact us anytime if you need further assistance. Best regards Betty
Dec. 3, 2020
Just installed the app but the setup was pretty easy and the support was great. (I had lots of questions.) So far, it's working as advertised. App handles both delivery and pickup with the same level of attention. Other apps I looked at had much more functionality for delivery, but pickup is just as important for us.
Nov. 23, 2020
We use Zapiet to handle our local pickup and delivery and have been happy to the tool and services. Ronan has been a pleasure to work with. Looking forward to seeing more features through zapiet for local business in need to adapting in the new COVID environment.
Hey Astrid, Thank you so much for leaving a positive review. It was a pleasure working with you and I look forward to assisting you again in the future. Have a great day! - Ronan
Nov. 18, 2020
This app has enabled us to create popup locations for the safe selling of fresh chicken during the pandemic. We did encounter a problem with the app after an update. I reached out to Zapiet and they corrected the problem almost immediately. There quick response enables me to continue boasting of a 99.9% uptime. I would recommend all shopify users to look into this app that is easy to integrate and provides instant human support.
Hi there, Thank you very much for the lovely review, I'm very glad I could help you out! Please know we are always here should you need anything else :) Have a great weekend! Flora
Nov. 13, 2020
This app has proven to be a life and timesaver. It offer tremendous flex-ability and allows for setting up delivery times (or pickutimes) dates and prices as exactly as it needs to be. Customer service has been very helpfull and responsive. It offers very precise setup of schedules and possibilities, Highly recommend if you need more from your shipping app!
Nov. 13, 2020
The Zapiet team have been wonderful helping me create what are quite business and product specific solutions for my floral design business. Ronan has been especially amazing.. give this man a raise! I appreciate knowing they are always there to help in a timely manner and continue to follow up until the matter is resolved. I would highly recommend, would have been lost without their help.
Hi Kelly, Thank you so much for your kind words and also for your suggestion, I will be sure to bring this up at our annual review lol :) As always, if there is anything I can assist you with, please do not hesitate to let me know. Have a great day! Kind regards, Ronan
Nov. 7, 2020
We began using this app to set up store pickups when we re-opened after the lockdown. We had fantastic help setting it up. Since setting up the app, we have adapted and made changes on a number of occasions. Each and every time I have reached out, I have received quick and helpful service. i feel like I have been helped by every member of the Zapiet team at this point and each one of them has been professional and my queries and issues always fixed really quickly. Great App & an even greater customer service team!
Nov. 3, 2020
Very helpful and very prompt when I had some issues, which is rare to begin with. The app works exactly the way it should!
Hey guys, Thank you so much for your positive feedback, we really appreciate it. If there is anything we can assist you with in the future, please do not hesitate to get in touch, we are always happy to help. Kind regards, Ronan
Sept. 22, 2022
Jessica helped us to solve an issue with our website and even went as far as letting us know what the issue was when it was not an issue with Zapiet, but rather with Shopify. She was incredibly kind and quick to get back to us.
Hi Alex, It was my pleasure! Thank you for your kind words and for using our Store Pickup + Delivery app. If you have any other question, please do let us know. Cheers, Jessica
Nov. 2, 2020
I would definitely recommend reaching out to the Zapiet team for any setup support. My point of contact, Charlie, has been super helpful and has answered all my queries. Response time has been speedy making the app installation nice and smooth.
Thank you so much for the wonderful review! It was such a pleasure setting up the store with you on our call and I wish you all the best with the gin! If there is anything else myself or the rest of the team can do to help please let us know anytime. Best wishes, Charlie
Dec. 8, 2025
This app has gotten better and better, and support has really been amazing (truly helpful and quick). We had some issues starting out, but now I can't imagine what we'd do without this app!
Thank you so much for sharing such a thoughtful review. I’m really glad to hear that things have continued to improve for your store and that our support team have been able to help along the way. It means a lot to know that Zapiet - Pickup + Delivery has become such an essential part of your setup. If you ever run into anything else or need further assistance, please don’t hesitate to reach out. Warm regards, Jessica
Oct. 21, 2020
Great service. Great support. I strongly recommend this add-on to all stores offering local delivery and pickup : much more customization than Shopify basics features for those services
Hi guys, Thank you so much for your wonderful review! I’m so pleased you’re enjoying the app and that we could help you set up what you need. Please do let me know if you need anything else and good luck with your lovely store! Best wishes, Charlie
Oct. 20, 2020
Ismail has been super helpful and quick in responding to our inquires about the app and we are excited to launch our site with Zapiet in full force!
Hey Olivia, Thank you so much for your wonderful review, we're really happy to be part of your site launch, it was an absolutely great experience assisting you with your store setup and we stay at your disposal should you need any further help. Thank you, Ismail