Zapiet ‑ Pickup + Delivery
All reviews
María at support was the best! Super helpful, friendly and quick responses. Glad to know any issues we have in the future will be resolved fast.
Hi Holly, Thank you for your kind review. Please know we are always happy to help in any way we can, should you need any assistance down the road do not hesitate in reaching back! Best, Maria
Best app for delivery, pick-up and shipping. Very rich in features including multi-location snd inventory sync. Great prompt live support.
Hi there, Thank you for your kind review, Glad to hear you like our app's features & our level of support! Best wishes, Bogi
I'm giving this team, and their product, five stars for going above and beyond to support our migration to a new 2.0 theme. When a significant issue was threatening to derail our migration, the team worked over the weekend to respond and code a solution. Hard to know how you could ask for anything more from a customer service level. Their service level is the best in this class of apps by far, and the functionality is as well. Kudos to the entire team for providing service excellence.
Hi there, We really appreciate you taking the time to leave this review! Thanks for supporting our app, it was our team's pleasure getting you set up & running. Best wishes, Bogi
Very useful, quick and precise reply ! I was looking for some information for shipping. Won't hesitate to use your service again.
Hi there, It was lovely chatting with you earlier and I'm so glad to hear that I was able to answer all of your questions regarding shipping If you have any other questions down the road, please do not hesitate to send us a message. Thanks, Jessica
This app saved me SO much time as I no longer have to email each customer to set up a pickup date/time. Also, Sandy was so helpful and kind! Thank you!
Hello there, We're happy that our app is able to save you time, and make your order management easier! It was a pleasure talking to you, please don't hesitate to reach back if ever you need. Wishing you all the best, Sandy
Lisa from Zapiet Support was amazing to deal with! She helped me with a few issues I had with setting up the app in my theme and also suggested some great ideas to help make the online store customer experience better!
Hi there, Thank you so much for the great review! It was an absolute pleasure chatting with you today and please know that we are always happy to help in any way we can if you should have any further questions. Best wishes, Lisa
Great service and fast response. App store constantly upgrades its system and customer service. Hope they can carry on this momentum.
Hi there! Thanks a bunch for your kind words! We’re thrilled to know you had an excellent experience throughout your encounters with us. Feel free to reach out anytime. Best regards Betty
Great app and even greater team here to help very fast, finding fitted solutions to each problems. Worth the spending !
Hi Tom, It was a pleasure assisting you today with your store and finding the best solution for you guys 🙏🏻 Please do not hesitate to reach out down the road should you need any assistance. We are always happy to help in any way we can ✨ Best, Maria
I loved working through chat with Klaudia. At first I was fearful it wouldn't be as useful and easy/friendly as having someone on a call but to my absolute surprise it was amazing! She managed to resolve all my issues in no time and saved the day. Give her a 5 star rating.
Hi Macha, What an awesome review 😊 It was great chatting about your requirements and being able to configure the app to suit them. If you need any help, you know where to find us! Have a great day ahead, Klaudia
Currently working with Sandy and although it's only day one I couldn't be more impressed. Still more to do to make this work fully, but I wouldn't hesitate to say I have full confidence in what I've seen so far. Thanks, Sandy.
Hi Simon, It was a pleasure to help you configure our app to match your needs It was only your first day with us, but I hope for many more ! Wishing you all the best, Sandy
Initially had many issues integrating the app as I was using a custom theme, but the Support Team was extremely helpful and patient in addressing all my queries. A great app and a superb support team :)
Hi Yong, Thank you for your review! It was our pleasure helping you :) Best wishes, Bogi
We have been using this app for over two years, it has helped us with many complicated delivery situations, super nice system, great customer service! Highly recommended!
Hi there, It was a pleasure assisting you today with your stores 🙏🏻 Please know that we are always happy to assist in any way we can and we appreciate your business! Have a happy weekend, Maria
Great service by the whole team! Always ready to solve issues and speedy service. Great app that has allowed clients to pivot their business quickly and efficiently.
Hello Juan, Thank you for this lovely comment about our whole team. We're happy and proud to help merchants run their business to their full potential! Sandy
We used this app to help clarify our in-store and shipping options. It has made our checkout much clearer and we are able to easily differentiate items we do not ship. The customer service staff goes above and beyond to help as you tailor this app to your store and coordinate it with Shopify (Thank you Jessica!). Thank you Zapiet! Update - New year, same excellent service. Working in a small business, you wear many hats. Thankfully, programmer doesn't need to be one of them. The customer service is excellent. They will help you through the many details. Thanks once again Jessica!
Hi Jan, It was an absolute pleasure helping you today So glad that we were able to do the update and get all of the wording sorted on your cart and information page. Any other questions or assistance, please do not hesitate to get in touch! Thanks, Jessica
Awesome app that satisfies almost all my needs! They are frequently updating the app, so I hope they can broaden the features even more in the future. One downside is that the FAQ site does not cover much, but the people at Zapiet are very fast to respond when I need help!
Hi there, Thanks so much for the awesome review! I'm really glad our app does everything you need it to do. It was our pleasure assisting you today and we appreciate the feedback. We're here should you need anything else. Have a great day, Chloé
Well I have to say that Zapiet has the best support team I have ever experienced! Stephane Fattizzo has done more than just help me out he has went above and beyond for our business and I've dealt with many apps, this is impeccable! My store does use a lot of different shipping profiles! and Zapiet works with Intuitive shipping to give you the freedom you need for whatever your shipping scenarios may be! Look no further when thinking of an app to make your store a pick up & delivery store this is the one you are looking for! thank you so much to the team at Zapiet!
If you're not using Store Pickup + Delivery for your local delivery management, then you're leaving money on the table. Incredibly useful options, support that gets back to you in MINUTES through chat. 0% regret.
Hi there, Thanks so much for the amazing review!! So happy to hear your glowing feedback :) Best wishes, Bogi
The service we received from the Zapiet Store Pick up + Delivery team was excellent (Pavlo) We wanted to hide pick up times during Christmas Week: its complicated because we extend pickup hours in one location and reduce hours in our other location. I reached out to Zapiet explaining that we want to hide pick up time slots on a particular date. They fixed it up in a jiff. Thank you! from, FATAPPLE'S Bakery - Berkeley & El Cerrito California USA
Hi, Thank you so much for your lovely review! It was a pleasure helping you get everything set up for Christmas week. I’m really glad we could sort it out quickly for you. If you ever need to adjust things again, feel free to reach out to us and we'll be happy to help. Warm regards, Pavlo
The app works very well, and if you ever run into any issues, the support team will be there to help you until everything works perfectly. Sandy was the best ! Best support I've ever got here, and everyone always been excellent !!
Hello William, Thank you so much for taking the time to write us this lovely review. I truly appreciate your kind words and am glad that I could assist you in creating the perfect setup. All the best, Sandy
Highly recommend this app. As a florist, this app makes it so easy to manage local pickup and delivery and the support has been so prompt and helpful--truly above and beyond.
Hi there, Thank you for your review! We know how important it is to florists to be able to offer pickup & local delivery, especially during the holiday periods! It's brilliant to hear you've had a good experience with the app & communicating with our team :) Best wishes, Bogi
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