Zapiet ‑ Pickup + Delivery
Smarter delivery options for pickup, local delivery & shipping
Rating
4.9
feedback
1,621
chart
#425
All reviews
Review RSS Feed
Sept. 8, 2020
Super Helpdesk : reactive and efficient! We had an important modification to do and the answer + solution came the same day! Thank you Stephane!!
Hey guys, Thank you so much for leaving a positive review! We work really hard on making sure our responses are fast friendly and efficient so I am delighted to hear that this is the experience that you had. If there is anything we can help you with going forward please do not hesitate to get in touch. Have a great day. Kind regards, Ronan
Sept. 8, 2020
Ronan Kiely and his team were amazing to work with! We needed a few different logics updated on our site for a new product launch and his team was thorough, efficient, and communicated wonderfully! We really appreciate their help and quick response times!
Hi folks, Thank you so much for leaving such a wonderful review. It was a pleasure working with you to achieve the custom logic required for your use case. I am delighted that you had such a positive experience with our support team. If there is anything we can assist you with in the future just let us know, we are always happy to help :) Have a great day. Kind regards, Ronan
Sept. 7, 2020
I used Zapiet mainly to be able to do local delivery within a radius of our central kitchen. Really working well and the customer service team has been really fantastic (ie fast, friendly and knowledgable) to help me set it up properly on my site. I really want to thanks Sandy who helped me out.
Hey guys, Thank you so much for leaving a wonderful review! I am so glad to hear that our app is working well for you and that you had a great experience with our support team. If there is anything we can help you with in the future just let us know, we are always happy to help :) Have a great week! Kind regards, Ronan
Nov. 16, 2025
Betty was incredibly helpful and a true lifesaver. She explored every possible cause of the issue until she identified the root of the problem. On top of that, she took the time to teach me how to handle it myself in the future. I really appreciate her patience, expertise, and thorough approach.
Using app
About 5 years
Total reviews
3
Average rating
4.7
Hi there! Thank you so much for your amazing review! It was truly a pleasure helping you out. Remember, if you ever need a hand, just drop us a message anytime, we’re always here for you! Best regards Betty
Aug. 28, 2020
Wonderful app, does exactly what we want and great not having to have the time slot for pickups mandatory, as some other similar apps do. We have used this app for awhile and it's worked very well. Had an issue recently and Pamela Toni was extremely efficient and helpful and sorted the issue for us. Most happy!
Hey Guys, Thanks a million for leaving such a wonderful review. I am delighted to hear that our app helped you to achieve what other apps could not. Let me know if there is anything I can help you with going forward. Have a great weekend :) Ronan
Aug. 26, 2020
This app has been a great addition to my Shopify store. I am so grateful to have found something so easy to use that uncomplicated my life. The customer service is excellent - they have helped me out right away - every time.
Hey Guys, Thank you so much for leaving a positive review, The whole team have been working super hard to improve our customer support and ensure our customers receive a fast, friendly and efficient response and we are really starting to see the positive results from all of our hard work. If there is anything we can assist you with in the future, just let us know, we are always happy to help :) Thanks, Ronan
March 3, 2024
Once again - Zapiet support was awesome in helping get up and running again quickly.
Hey Guys, Thank you so much for the amazing review, Sandy was delighted to hear that she had yet another happy customer! Our whole team is really passionate about helping our customers and this has been super evident in our recent reviews. If there is anything else we can assist you with, please do not hesitate to let us know :) Thanks, Ronan
Aug. 26, 2020
Great support team. The team helped fix our problems very quickly and the app works perfectly. I highly recommend Zapiet and their apps.
Hey Guys, Thank you so much for the glowing review! Our support team have been receiving some amazing feedback recently and I am delighted to see the trend continue. If you need any assistance in the future, please don't hesitate to get in touch, we are always here to help :) Thanks, Ronan
Aug. 24, 2020
Very nice app but slightly difficult to get it up and running, but fortunately support team is very helpful and very responsive. App is very customisable you can have certain products delivery only and certain products pickup only, and also customise delivery distance and rate.
Hey Guys, Thank you so much for leaving such a wonderful review :) I am delighted to hear that you are happy with our apps features and that you had a great experience with our support team. Our support team offer almost 24/7 live chat and phone support and we are always happy to help new and existing customers with any questions or concerns they may have surrounding the app. If there is anything we can assist you with going forward please do not hesitate to let me know. Thanks, Ronan
Aug. 23, 2020
I recently got this app, the customer support so far has been excellent, it's an easy to use app however if you aren't sure on something the customer support team are there to help :)
Hey Hush Living, Thank you so much for leaving a positive review! I am delighted to hear that you had an amazing experience with our support team, we really strive to give our customers a great experience every time they contact support. If there is anything we can assist you with in the future just let us know :) Thanks Ronan
Aug. 8, 2020
The customer service rep who helped me fix my problem did an amazing job and I couldn’t be more happy about the help
Aug. 5, 2020
Very helpful to install the app on my theme, I received all the help needed. The app is neat and looks very professional on my store.
Aug. 4, 2020
Zapiet have created a very comprehensive app with Store Pickup and Delivery. We did test drive every pickup and delivery app in the app store and none came close as far as functionality, documentation and presentation. We have had an extremely positive experience with Zapiet Customer Support. They respond in a timely fashion and have gone the extra mile to help us out with every query and request. Highly recommended!
Aug. 1, 2020
super helpful! I have contacted many app / shopify support, you guys are by far the most responsive and most helpful. thank you so so much for your help! please stay safe and healthy!!
July 30, 2020
I used this app to organize my store's checkout process. Since we are a flower shop that delivers locally and also ships nationwide and offers store pickup, the delivery options can get complicated alone, but especially because our products are normally for specific dates. This app works great once you get the hang of it, but the real 5 stars lies in the team that has responded to my (many many) questions and doubts in an extremely kind, efficient and helpful way. Thank you again for your help!
Nov. 15, 2023
We needed to fix the way we were doing pickups. Zapiet helped us seamlessly set up our pickups and created such a great experience for our customers. The rep was so quick to reply and help and got everything set up so fast. Would absolutely recommend!
Hi, and thank you very much for the amazing review It was a pleasure helping you put the finishing touches with our Zapiet - Pickup + Delivery app. And we'll be there for you should you need anything in the future as well! -Steph
July 26, 2020
So far, we love this app! The support has been amazing to work with, specifically Aaron and Seth! The documentation provided has been super beneficial, as well! Look forward to continuing to use the app!
July 26, 2020
I used this app for Local Delivery, It had almost all the features that I needed except one small feature to select a region from a dropdown list instead of typing the exact postal code or city name etc. Other than that, the App is simply great and saves you a lot of time. Support is very nice, Pamela Toni was great to answer all my queries and provided me much needed assistance. She made me love this app. :)
July 25, 2020
Love this application, it has been running our business for the last 4 months. Any technical problems are resolved very quickly, our last support ticket was sent in and we received a response and resolution within 15 minutes. Thank you Stephane!
July 24, 2020
The after sales support from the staff at Zapiet was first class. They were so quick and helpful, and fixed my issues in no time at all. This app has transformed our online presence, and allowed us to introduce home delivery to our customers in a timely and efficient manner. Cheers team!