All reviews

Rating Breakdown

  • 5
    92% (1,493 ratings)
  • 4
    4% (57 ratings)
  • 3
    1% (9 ratings)
  • 2
    1% (9 ratings)
  • 1
    3% (41 ratings)

Reviews with Text

  • 91% (1,467)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 27, 2020

Works great to allow us the option of multiple delivery options for our customers! Customer service was excellent.

Using app

19 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 25, 2020

thanks robert & steph for being such a great help. you both have offered a ton of support throughout the integration process!

Using app

12 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 24, 2020

I am a local business with a new business model, because of this customization is almost inevitable. I have had the best support from the whole team at Zapiet, Robert, Ismail, Sam & Sandy. I would recommend this app over anything else out there for the support, clear explanations and continuous follow up to all requests. Try it, you wont be disappointed!

Store

Zoomer

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 16, 2020

The app is great and the customer support is absolutely amazing. We were using another Local Delivery app that now seems so rudimentary after using Zapiet Store Pickup + Delivery. Ismail is fantastic. Incredibly knowledgable, fast to respond, very helpful, and super easy to work with. Plus, the Knowledgebase provided is awesome and easy to use.

Using app

4 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 7, 2020

I use this app to allow customers to check delivery eligibility before they place an order. I absolutely recommend this app. Thank you Sandy and Steph for your excellent customer service! Nancy

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 7, 2020

Absolute must have app for our online flower shop. It integrates nicely with the shopify shipping and check out for local deliveries and in store pick up. The support is amazing and answered every question I have to get our site going. Thank you very much!

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 13, 2019

My experience with the Zapiet team was just nothing short of amazing. I received multiple communications a day to make sure I was happy with the progress and to clarify what I was needing. My site is now functioning exactly how I envisioned it and that would never have been possible without the amazing team at Zapiet!!!

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 6, 2019

The app is great but that's not the reason you pay the monthly fee, you pay the monthly fee for the 5 star support! If you run into any issues they will fix it fast and guide you through it so you can get back to running your business.

Using app

16 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 6, 2019

The app fulfilled all our needs and more, easy to use, easy to edit, and the support is top-notch! willing to help with any questions we had. 5 stars well deserved!

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 26, 2019

We are using this app to deliver locally and set parameters around that. The support team has been incredibly responsive and helpful in tweaking it over the last 30 days as we test its usability. We're very happy now with how it works for us. Especially appreciate that they proactively follow up when I contact them, then get distracted by the many other balls in the air running a business. They don't let issues fall through the cracks. Great job Zapiet!

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 13, 2025

Fantastic experience! The team was incredibly helpful in every way. Super fast service, friendly and kind assistance. I really appreciate it. Thank you so much! Sarah

Using app

Over 5 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi Sarah, Thank you so much for your kind words! It was a pleasure working with you on your new theme :) If there's anything else we can help with, please do not hesitate to reach out! All the best, Clemency

5 / 5 Share

Nov. 19, 2019

This app is great and the support team has been fantastic! The team was very friendly and quick to help me get the app set up the way I needed. Thanks again to the support team!

Using app

8 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 23, 2025

Years ago, Zapiet revolutionized our business. 'Till this day, they are an integral partner to our success. Their team of rockstars never fail to exemplify SUPERIOR customer service. THANK YOU over and over again! Once again, their customer service is on-point, on-time and super easy to understand. Thanks team!!

Using app

Almost 10 years

Total reviews

8

Average rating

5.0

Developer Reply

Hi Julie, Thank you so much for your kind words! I’m thrilled to hear that Zapiet has been such an integral part of your business and that our team has been able to provide helpful, timely support. Your appreciation truly means a lot, and we’re so glad to continue supporting your success. Please don’t hesitate to reach out if you ever have any questions in the future! Cheers, Jessica

5 / 5 Share

Nov. 14, 2019

This has changed how we offer delivery, pickup and shipping options to our clients. The team responds incredibly fast and they can pretty much set rules to make your store checkout process work the way you want!! Thanks so much guys!

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 12, 2020

Zapiet is an amazing app! My store makes a lot more sense now with their feature and no other app offers this customization and features, zapiet has. 100% recommend!

Using app

28 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 7, 2019

Amazing Customer Service, Support and Product. We love how we can set up our cart page for customers to choose from Pick Up, Delivery and Shipping. We were able to customize what each options can do. Amazing App, and even a better group of people to work with.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 12, 2019

The support team were really helpful and thorough in helping to resolve a cart issue recently. Would recommend them for their customer service. They truly go above and beyond!

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 4, 2019

The team at Zapiet had been extremely helpful at helping me set up my first store. They are really fast to response and they also follow up to ensure all is working well on my end. Definitely recommend them!

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 4, 2019

We're still working towards our official launch, but the team at Zapiet has been more than helpful, and very fast, in our set-up process. Can only recommend and give 5 stars at this point!

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 4, 2025

Betty from support actioned and resolved my issue quickly and was a pleasure to work with. Thank you.

Using app

Almost 7 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Gabrielle! Thank you so much for your wonderful review! It was truly a pleasure assisting you. If you ever need any help in the future, please don’t hesitate to reach out. We’re always here for you! Regards Betty