Zapiet ‑ Pickup + Delivery
Smarter delivery options for pickup, local delivery & shipping
Rating
4.9
feedback
1,611
chart
#422
All reviews
Review RSS Feed
Dec. 3, 2025
Hi Catherine! Thank you for your review! It was great supporting you. We are always here if you need anything else. Regards Betty
Dec. 2, 2025
Great app for managing shipping/delivery/pick-up, and the support team is top notch. The AI that gets you started is not bad, but once you skip to a human you get someone awesome. Recently, Jessica helped me with some issues I was having, and she went above and beyond.
Hi Nicholas, It was a pleasure chatting and helping you get your rates sorted in our Zapiet ‑ Pickup + Delivery app and for fixing a few extras. Thank you for the very kind review and if you have any more questions or need any further assistance, you know where to find us! Cheers, Jessica
Dec. 2, 2025
Sandy went above and beyond to help me set up the app. Truly amazing, professional and friendly support. Sandy saved my day and made our cookies available for nationwide delivery with no stress, and with a calm, positive and reassuring attitude. I wish all customer service teams were like this. Five stars only because I can’t give more.
Hello Fran, Thank you so much for this lovely review! It has been a pleasure to work with you on your Zapiet - Pickup + Delivery configuration. Do not hesitate to write me back, if there is anything else I can help with! All the best, Sandy
Dec. 1, 2025
Great support
Hi Alexandra! It was a pleasure assisting you today. If you ever need a hand, don’t hesitate to reach out to us anytime. Wishing you all the best with your cake business! Best regards Betty
Dec. 1, 2025
The support I received today was TOP TIER. I felt valued and appreciated. A simple chat for support on a very important issue at my store quickly turned into a voluntary phone call that solved the problem. Amazing support!
Hi Crystal, Thanks a bunch for that lovely review! The pleasure was all mine. I'm glad we were able to take the time to really figure out the situation and find a solution that fits your awesome and custom creations, If ever there's something we can help with, you can count on us! Steph
Dec. 4, 2025
I loved working with Betty. She was able to help with quickly solving my needs and she has a great sense of humor.
Hi Velvet! Thank you so much for your lovely review! I’m really glad I could help, and it was a pleasure working with you as well. Don’t hesitate to reach out anytime you need support! Best regards Betty
Dec. 1, 2025
Support team is super responsive!
Hi Rachel! Thanks a bunch for sharing your review . It’s always a pleasure to help you out with the Zapiet - Pickup + Delivery app. Remember, you can reach out anytime you need a hand . Regards Betty
Nov. 30, 2025
Always receive quick support! Thanks for your help with my checkout button, Pavlo! Appreciate your help so much!
Using app
Over 5 years
Total reviews
6
Average rating
5.0
Hi Kirstyn, You’re very welcome, and thank you for taking the time to share the feedback! I’m really glad I was able to help you quickly enough and keep things running smoothly for you. If you ever need help with anything else, we're just a message away. Warm regards, Pavlo
Dec. 23, 2025
Stephane stepped in after a 9hour emergency with our store and totally fixed it and gave a solution that saved the day, amazing! thanks so much Zapiet team and stephane!
Hi Jay, Thanks for the wonderful review! It was a pleasure working with you last night and figuring out a solution that works for your business. We're never too far away to help, you can always count on us! Wishing you a wonderful holiday period, Steph
Nov. 28, 2025
Excellent app and outstanding support! We needed Zapiet to segment a city by postal codes and set up specific delivery areas and rates, and the app does it perfectly. The functionality is exactly what we were looking for. A special shout-out to Jeanette from the support team, who guided us through the entire setup process from start to finish and made sure everything was working flawlessly. Thank you so much for your help, Jeanette!
Hello Diego, Thank you so much for your kind words! It was such a pleasure to work with you and to help get your rates up and running. If you need anything at all, please let us know. We will be happy to assist! Jeanette
Nov. 27, 2025
We have been using this app for over a year and we love it and it makes delivery and checkout easy with custom rates and zones. Sri was very helpful when I asked for support. Thank you!
Hi Allison Thank you so much for the wonderful review! It truly means a lot to hear that Zapiet has been supporting your business for over a year. I’m really happy I could help make things a little easier for you today. If you ever need assistance again , I’m always here to help. Thanks again for taking the time to share your experience! Best, Sri
Nov. 26, 2025
Excellent customer service, and their AI customer service bot is also super helpful. I'm a new seller and just getting set up and they've made it easy. Thanks Zapiet!
Hi Ashley, Thank you very much for taking the time to leave a review, it's much appreciated! It was a pleasure helping you get your rates set up and running. If you ever need any further help, please do reach out! Best, Allan
Nov. 25, 2025
Thank you so much for the review. We truly appreciate you taking the time to share your experience and we’re glad you’re happy with everything. If you ever need anything else, we’re always here to help. Muiz
Nov. 25, 2025
Hello Shannon, I sincerely appreciate your generous 5-star rating and the trust you’ve placed in me. Your support motivates me to keep giving my best every time. Regards, Rutvik
Nov. 24, 2025
Fast, reliable and with in depth knowledge of the app
Hi Tatiana, Thank you very much for taking the time to leave such a nice review! I'm glad I was able to help & get your distance validation all sorted. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
Dec. 9, 2025
Awesome customer service, Sri did amazing work. He was more than willing to help, and it solved the current problems. We are absolutely satisfied with Sri's service!
Thank you so much for this truly amazing review! Your kind words mean a lot, and I’m so happy to hear that the support you received made a real difference and helped resolve the issues you were facing. It was an absolute pleasure assisting you, and I’m really grateful for your trust. If you ever need anything again , I’m always here and more than happy to help. Thank you once again for taking the time to share such a heartfelt review! Sri
Nov. 21, 2025
This app is awesome! Using this in combination with the Rates by Distance app has finally allowed us to offer local delivery to our customers fairly. After spending hours going around in circles trying to make certain parts work, I finally reached out to support, and they were so incredibly helpful, even fixing some issues I hadn't realized were there! Having quality support makes a big difference, and their support is top-notch!
Hi there! Thank you so much for your wonderful review. It was truly a pleasure to assist you with the app. Remember, if you ever need a hand, we're always here to help. Just reach out anytime! Best regards Betty
Nov. 20, 2025
Stephan is an expert and knows how to sell features and coordinate shopper experience Thank You
Hi Gerry, Thanks for the review! I'm glad we got to speak on a live call and get the setup off the ground together. If you ever need a helping hand down the road, we'll be there for you, Steph
Nov. 20, 2025
Solved my local delivery/shipping configuration promptly . Kind, professional and efficient service .
Hi there! Thank you so much for the wonderful review. We truly appreciate your kind words, and it was a pleasure assisting you. Feel free to reach out anytime! Best regards Betty