Zapiet ‑ Pickup + Delivery

I want to extend my gratitude to Jessica from the Zapiet support team! She resolved my issue quickly and efficiently, taking the time to walk me through each step to prevent it from happening again. Her professionalism and responsiveness made a real difference

Great customer service! We had trouble with the install and their team helped it get resolved quickly. Once we got it working the app works great!

Great app for pick up and delivery. Perfect for the current climate. Great support given the tough times. The answers to most questions are available in the FAQ.

Although with COVID, they were experiencing issues as with every other internet based company, once things calmed down they have been completely hands on and have helped me in prompt time, with every response! Even when I don't respond in a timely manner, I get an follow up email:) Love this app!!

So far, so good! Our customers really like it. I only wish I didn't have to migrate our shipping options over. We have somewhat complex shipping options so I simply added a Free Local Pickup option within Shopify and we're good to go. I had submitted a question about blocking out pickup times throughout the day (like when we're at lunch) and Ryan got right back to me and was very helpful and knowledgeable. I was able to block out the lunch hour quickly and easily.

This app is a critical to the success of my store. Over the past years they have added more functionality that has enabled me to remove unnecessary apps and use Zapiet as a one stop shop. They are also extremely quick to respond to technical difficulties which sometimes happen on any platform. Just today my app was having a glitch, and within 5 minutes of me sending a support ticket it was fixed and I was back up and running! Special thanks to Sandy for the fast turnaround!

We haven't made this live until later today, but the support I received from their team was wonderful. Some great features for a small, locally owned business at a good price. Thanks Zapiet!

Fantastic customer service, always responsive, app allows us to do exactly what we need in terms of local delivery and pick up.

This app is solving a lot of problems for us. As a brick & mortar store who does not ship, Shopify has been an imperfect fit for us for the past 3 years. It's been one workaround/hack after another. But Store Pickup + Delivery is a game changer for us. It does exactly what we need it to do. It's very easy to configure, and the developer has provided an outstanding level of support to us. Andy has gone above and beyond, even fixing issues with our store that have nothing to do with the app. Thank you!

Jessica has been incredibly helpful, efficiently resolving all the issues we've encountered with Zapiet. We've been utilizing this application for several years, and only recently discovered some inaccuracies in our delivery service settings. The live chat experience with Jessica was outstanding, significantly enhancing our overall satisfaction with the service.

As a business owner, it is very hard for me to ever write a bad review for a company that had growing pains overnight with the pandemic. At first we had some color matching issues but after working with Andy, it was all taken care off. The app works great now! Thank you Andy and best of luck with your newly hired team!

** Update April 25th 2021** So I ended up switching from this app last year to shopify's native local delivery and store pickup function (which works fantastically I might add). I was trying to keep my app count down but Shopify threw a curveball with their multi origin shipping that in theory was great but if you have multiple locations that fulfill and the order gets split being fullfilled by two or more locations the customer gets charged double or even triple the shipping charge... talk about conversion killer. I found a very well kept secret, getting shopify to put me back to single origin shipping and boom problem solved hover you lose the native Store pickup function and technically their local delivery option as well (that didnt take). So I came back to Zapiet a year later and good lord they've improved leaps and bounds, with app functionality and the support is ridiculousy good this time around (even though they really tried to step up last year after I complained). These guys are great and I'll support them. I'll give them 10 stars later if they can pull off my new features suggestions lol. Keep it up my dudes! ** Update April 9, 2020** So it really takes a lot to impress me as a Sr. Consultant - digital transformation strategist for mid to large companies with a background in software development. Andy and his team soundly responded to my review and concerns with a viable reason as to the lack of support initially which was pretty clear given the COVID Pandemic. Im updating this review in this way so you can see that it isnt a fake review and im as thorough as I can be. They have gone above board to fix the issues I had and keep me in the loop for future upgrades and I've been dealing directly with the leadership team and development. We are still in the testing phase of the updates and so far 80% is top notch so ive updated the rating to 3 stars because the service is excellent now. Once the last fix corrected to truly test the apps competence tech wise.. i'll update again.

Best support ever! This app really helped us with our 40 pick up points. Needs for every eshop are different. This amazing team heard our feedback and helped us on every change that we needed. For us a great support team is worth more than an app. Here we have both. And even under the current circumstances everyone in this team was here for us, fixing every problem. Thank you guys!

We have been using this app since we started our e-commerce site, and it only gets better. The team is amazing to work with and they make sure they can always meet our needs. Love the new functionality that is constantly added, which only helps us help our customers better. And they went above and beyond to help us customize our site even more in these crazy COVID-19 times. Highly highly recommend!!!

I had some issues getting the widget to work, the Zapiet team got it fixed for me ASAP which allowed our company to keep trading during the lockdown. We are truly grateful for their amazing customer service!!!

It have been a very friendly experience for our customers. We would also like to thank Andy and Stephane for the super fast response and support.

Update 2 (8/2020): The Zapiet team has continued to make progress and improvements, increasing reliability and quality of service in the last few months, and we appreciate their commitment and assistance. Zapiet is certainly the best pickup/delivery system on Shopify I'm aware of! --- Update 1 (4/2020): After 1 week of launching, noticing a large number of bugs: 1] dropped delivery orders 2] dispatched orders that remain unfulfilled in Shopify 3] widget doesn't dynamically update when cart items are added/removed Support team unfortunately hasn't been responsive in getting these issues fixed and our operations team is suffering. Good luck. --- Love the Zapiet team & product. We were able to push out delivery + pickup service to our store in just a few days which really helped when the pandemic hit. The entire team is extremely helpful & supportive - this is the app to choose for adding pickup / delivery to your Shopify store.

Incredibly easy to set up, brilliant support for when I got stuck. Very customisable and solved the problem that was necessary for my store.

Haven't fully tested the app yet, but had one of the best customer service experiences with Zapiet. After a slight delay, (due to higher than normal traffic volume for Zapiet) the customer service team fixed all my problems and even went above and beyond to provide extras I didn't even ask for! We are confident that Zapiet will work great for our local business and feel great having such a supportive group behind us.

Great app that get the job done. The development team service is excellent, prompt and thoughtful. Will recommend to anyone with similar needs. Further update: The team never disappoint us in the customer service area. Their prompt and accurate advice is very helpful in the fast paced online business area.