Zapiet ‑ Pickup + Delivery
Smarter delivery options for pickup, local delivery & shipping
Rating
4.9
feedback
1,611
chart
#422
All reviews
Review RSS Feed
Nov. 10, 2025
very helpful
Hi there! Thank you so much for a wonderful review! It was my pleasure helping you out! If you ever need a hand always feel free to reach out to us anytime. Regards Betty
Nov. 19, 2025
Absolutely BRILLIANT support from Jeanette and Lui! They solved our issues and even made our checkout better! BRILLIANT!
Using app
Almost 5 years
Total reviews
2
Average rating
5.0
Thank you so much for the wonderful 5-star review, Fefe. I really appreciate your kindness and I am glad everything worked out perfectly for you. If you ever need more help, I am always here. Lui
Nov. 6, 2025
I used Zapiet during the pandemic for a few years, then eventually moved my business off Shopify - but one thing that always stuck with me was how great their customer service was. Fast forward to now… I recently partnered with a company that’s back on Shopify and using Zapiet again and they did not disappoint. Their AI agent is solid, but working directly with Jessica reminded me exactly why I always liked this company in the first place. Jessica was perfect! Patient, knowledgeable, and genuinely helpful. She walked me through what I needed, then helped me with things I didn’t even realize I needed. She supported me with setup, configuration, and even other integrations. The level of customer support at Zapiet is next level. I don’t know how they hire or train such rockstars - but it shows. As long as I’m on this platform, Zapiet will always be a partner I choose to work with.
Thank you so much for this incredible review! It truly means a lot that you remembered your past experience with Zapiet and came back to us after all this time. I’m so glad I could help make the setup smooth and ensure everything worked just right for your new project. Our team takes a lot of pride in delivering the same level of care and support that has defined Zapiet from the start, so hearing that it still shines through today is incredibly rewarding. We’re thrilled to have you back on Shopify and as part of the Zapiet family again! If you have any questions or need any further assistance down the road, please do not hesitate to send us a message. Cheers, Jessica
Nov. 6, 2025
Hello, Thank you so much for taking the time to leave a review of our app and service! I’m really glad to hear that you’re happy with everything. If you ever need any assistance or have questions, please don’t hesitate to reach out. Wishing you all the best, Sandy
Nov. 6, 2025
Great support team!
Hey Jonathan, Thank you so much for your kind words! I’m glad I could help and that you had a great experience. Regards, Nandita
Nov. 6, 2025
Zapiet not only create amazing apps, but they have a spectacular support team. Betty has helped me with every question I had during set up and maintaining the function of these apps on my website
Hi Jodie! Thanks for taking the time to leave a review! We’re happy to hear everything went well and hope to serve you again soon. Best regards Betty
Nov. 19, 2025
Jeanette took the time to find the problem, help me troubleshoot it, and even checked on things I was unaware of as a first time user. I am super impressed with the efficiency and scope of this support experience! Thank You! Went back for more support and Lui was exceptional in helping me to further customize our customer experience. I am very impressed by the availability and high level of support we continue to receive. Thank You!
Thank you, Kim, for the amazing 5-star rating. It was a pleasure assisting you and I am happy to know you had a great experience. If there is anything else you need, feel free to reach out anytime. Lui
Nov. 5, 2025
Lui provides awesome support. Quick and to the point. Thanks man!
Thank you, Joris, for the 5-star review. We truly appreciate your feedback and are glad everything worked out well for you. If you need any further assistance, please don’t hesitate to reach out. Lui
Dec. 31, 2025
Amazing! Great support! Thank you Rutvik! and Allan! You are the BEST!
Store
Pookadai Florist Toronto
Using app
About 1 year
Hi Karthick, It was lovely to meet you and being able to help during a crucial time. We are always here for you! Best Regards, Allan
Nov. 4, 2025
Store
Arla Unika
Using app
Almost 6 years
Hi there! Thank you very much for your kind review. It was a pleasure assisting you. Feel free to always reach out to us anytime you need a hand! Best regards Betty
Nov. 4, 2025
Zapiet always provide rapid response to support queries.
Store
New Wave Fish and Seafood Market
Using app
Over 5 years
Thank you so much for the 5-star review. We really appreciate your support and are glad everything went smoothly. If you need any more help, please feel free to reach out anytime. Lui
Nov. 4, 2025
Store
Urban Lamb
Using app
About 4 years
Hi Ben, Thank you so much for your wonderful 5-star review! Your kind words mean a lot to us and motivate our team to keep providing the best service possible. We’re thrilled that you’re happy with your experience! We truly appreciate your support. Warm regards, Rutvik
Nov. 3, 2025
Jeanette was incredibly helpful with our Zapiet setup! She made the tech support process easy and stress-free from start to finish.
Store
Jackson Vaughn
Using app
5 months
Hi Peter, thank you so much for your kind words! It’s been such a pleasure working with you and your team on the setup. Please know that if you ever need anything, we’ll always be more than happy to help. -Jeanette
Nov. 3, 2025
Sandy is great and needs a raise. She explained everything thoroughly and was patient with me. You all are lucky to have her on your team.
Store
Critchfield Meats
Using app
Almost 6 years
Hello Bryce, Thank you so much for this lovely review ! It has been a pleasure working with you. Do not hesitate to write me back, if I can help with anything else. All the best, Sandy
Nov. 2, 2025
Steph was more than amazing helping me to get resolve all my concerns and get my account up and running. Very knowledgeable and patient. I really appreciate all the help!
Store
Pinkpoptartbeauty
Using app
5 months
Hi Burnai, Thank you very much for the great review! It was a pleasure speaking with you live and helping fine tuning our app to meet the needs of your business. Rest assured that we'll be there to help every step of the way, -Steph
Nov. 1, 2025
Great customer service
Store
James Cress Florist
Using app
About 2 years
Hi, We love to see your rating here, thank you for the support! We’re glad to know our team has been helpful to you, and you’re always welcome to reach out if you need any further assistance. With warm wishes, Pavlo
Oct. 31, 2025
J'ai adoré le service, la rapidité et tout a été réglé.
Store
C'est Imparfait-e Inc
Using app
1 day
Merci beaucoup, Carl, pour cette évaluation cinq étoiles! Nous sommes ravis que votre expérience ait été à la hauteur de vos attentes. Votre satisfaction est notre plus belle récompense. À très bientôt! Lui
Dec. 5, 2025
quick to respond and willing to help, but i had to leave the chat.
Thank you so much for your kind feedback! I truly appreciate you taking the time to share your experience, and I’m really glad I could respond quickly and assist you while we were connected. I completely understand that you had to step away from the chat, and whenever you’re ready to continue, I’ll be more than happy to pick things up right where we left off. Thank you again for your support, it truly means a lot! All the best, Sri
Oct. 30, 2025
The app has made managing our deliveries and pickup services so much easier — it truly streamlines our operations. But its real strength lies in the incredible team behind it. Whenever we encounter even the smallest issue or have a new request, they’re always responsive and ensure we get the best solution possible. A special shout-out to Sandy, who was amazing, caring, and resolved a critical issue for us from start to finish in no time!
Hello Ilana, Thank you so much for taking the time to leave this lovely comment. I’m really glad I could help get your store running smoothly! Don't hesitate to write me back, if I can help with anything else. All the best, Sandy
Oct. 30, 2025
Sandy was lovely and provided an excellent service and solution
Hello there, It was my pleasure to assist you ! Don't hesitate to contact us back, if you have more questions or need assistance. Regards, Sandy