Click & Drop
Integrate your store with Royal Mail's Click & Drop
Rating
2.1
feedback
43
chart
#1,236
All reviews
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April 11, 2023
updated and downloaded the app and now I cannot see any new orders come through. waste of time. not sure what to do as there is no help and have to do everything manually.
April 4, 2023
The update to incorporate Click & Drop App has been a disaster, as the app is not compatible with Shopify and I have now lost access to all my previous orders - if you are going to do an update and require an app download, you need to make sure the app is compatible and accessible!! I will now be forced to switch from Royal Mail, having successfully used Royal Mail and Shopify for the past two years Update: Yes I deleted the integration upon your advice, but am unable to re-add the integration as it keeps taking me to the app download page and upon trying to download it says the app is not compatable with shopify.
Thank you for your review and really sorry to hear about the problems you have had. It looks like you haven't yet tried to create a new Shopify integration after deleting your previous problematic one, which may well solve your problem. If that still doesn't help then please contact our Customer Service team team who will investigate and try to rectify the problem for you.
Feb. 13, 2023
Doesn't add orders to click-and-drop account, all the things show that it is integrated with royal mail but it doesn't add any orders.
Jan. 31, 2023
Doesn't add orders to click and drop account, so you still need to manually type out order details which seems to to be more work than just copy/paste and posting at a post office. Update, while yes there has now been an update, it only displays about 7 days worth of orders, we're mostly a MTO bespoke shop with lead times of upto 7 weeks, so this still renders the app useless for us. the click and drop integration on etsy allow for all orders of any age, so why shopify is limited to 7 days i don't know.
Thank you for your review. As detailed in our help guide, upon first creating your integration there can be a small initial delay before your first orders import into Click & Drop, and we have checked and can see that all of your orders did subsequently import very shortly after you posted your review. Please don't hesitate to contact our support team if you experience any other issues. Thank you for your update. For reference all Click & Drop integrations will only import store orders made within the last 7 days, but may go back further than this at the point of first creating the integration. I think it would be worth contacting our support team directly to help us fully understand your specific use case and if there is a way to accommodate it within Click & Drop.