Click & Drop
Streamline shipping to save time and boost business efficiency
Rating
1.6
feedback
72
chart
#1,728
All reviews
Review RSS Feed
May 9, 2025
Integration keeps dropping off and cannot get hold of anyone to work out how to fix this frustrating situation.
Thank you for your review and we are really sorry to hear that you have been having issues with your Shopify orders importing into Click & Drop. It looks like your Shopify orders have been importing recently and one of them has been shipped within the last few days using Click & Drop, and there have been some more recent orders which you haven't yet shipped. Can I please therefore recommend that if you have any further issues with your Shopify orders not importing, that you contact our support team at [email protected] (it is unclear if you have tried this route) so the team can investigate to try resolve any issue as soon as possible. Regards, The Click & Drop Team.
May 2, 2025
Very sad and frustrating that this low-quality app is still available to download. I read all the online help available and tried to integrate my shop with click and drop. Just frustrating! Orders are not pulling through, and data is not updating despite the green connection sign and multiple attempts. I need to manually add everything. Seems to be an ongoing issue with no support from the developer.
Thank you for your review and sorry to hear that you have been having issues setting up your integration with Click & Drop. Can I please recommend that you contact our support team at [email protected] so the team can try and get you up and running as soon as possible for you to get the maximum benefit from integrating Click & Drop with your store. Regards, The Click & Drop Team.
April 11, 2025
useless does not work or connect
Thank you for your review and sorry to hear that you have been having issues setting up your integration. If you have not already referred to the following Shopify help pages please first do so to see if they help you get up and running:- https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration If you are still having issues after using these guides please don't hesitate to contact our support team at [email protected] for further assistance with setting up your integration and getting you importing orders. Regards, The Click & Drop Team.
Jan. 30, 2025
It hasn't updating orders since November, tried re.syncing.etc . Can someone from the app fix for me please ?
Thank you for your review and sorry to hear that you have been having issues with orders importing. I'm pleased to report that we fixed this issue for your account last week and have verified that orders are now importing again in to your Click & Drop account. If you have any further problems with your Click & Drop Shopify integration please first refer to the following Shopify help pages:- https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration If you still have issues after using these guides please don't hesitate to contact our support team at [email protected] for further assistance. Once again sincere apologies for the issues you have been having. Regards, The Click & Drop Team.
Jan. 5, 2025
Click and drop hasn't synced my shopify orders for 2 months. Have no idea why. Have unsynced & re-synced multiple times to no avail...
Thank you for your review and sorry to hear about the issues you have been experiencing importing orders. We have investigated and now fixed this issue on your account, and I can see that your new order from today has successfully imported into Click & Drop. For future Click & Drop queries or problems like this we recommend that you first refer to our Shopify help pages, and if these do not help contact our support team at [email protected] for further assistance, as this will allow easier identification of your account and help clarify any related information that may be required to investigate the issue fully. Our Shopify help pages can be found at:- https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration Once again sincere apologies for the issues you have been having. Best Regards, The Click & Drop Team.
Sept. 13, 2024
For such a big company that gets so much funding from UK taxes, it has so many bugs and slow to work and bad UX
Thank you for your review, and we are sorry to hear that you have been experiencing bugs, slowness and bad UX with the website. Unfortunately it is difficult to provide further feedback or assistance due to the lack of provided detail, so I would recommend you contact our support team at [email protected] for further assistance. Best Regards.
Aug. 22, 2024
Order history over 1 weeks dont sync up, and no button to prompt later history. Try to reach out, but terrible customer service. __ Let me respond to your review reply. You stated: "As mentioned in our guide, we do not import orders older than 7 days, which generally should not be a problem." My response: The emphasis on "generally" is misleading. Many sellers, including those with pre-orders or other specific needs, would benefit from importing orders older than 7 days. To make matters worse, third-party software allows access to order histories beyond 7 days, proving that it’s possible—yet you choose not to offer this feature. Click and Drop could do much better, as reflected in the numerous 1-star reviews. And I won’t even begin to address the issue of deleting information after 13 months…
Thank you for your review, and we are sorry to hear that Click & Drop does not support your specific use case. Information relating to your Shopify Click & Drop integration can be found in our Shopify Help guide at:- https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store As is stated in this guide we do not import orders older than 7 days old, which should not be a problem generally as your store will be permanently connected to Click & Drop via the integration and will automatically import your new store orders into Click & Drop within 15 - 30 mins of them meeting the order status criteria detailed in the Help guide. Further troubleshooting info can be found in our Shopify troubleshooting help page at:- https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration If after referring to these articles you wish to contact our support team to investigate if they can help you with your issue please email [email protected] for further assistance. Best Regards.
Aug. 8, 2024
Installed this four years ago and at first it worked OK - about a 20 minute delay for a new order in Shopify to become visible in the app, but it has got progressively worse. Now it can take a few hours to days for a new order to come across from Shopify. Utterly useless app - you will find yourself creating manual orders rather than waiting ad infinitum.
Thank you for your review, and we are sorry to hear that you have been experiencing issues with your Shopify integration. If you are still experiencing issues with slow order importing please firstly consult our Shopify troubleshooting help page at:- https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration If this help article still doesn't resolve the issues you are experiencing please don't hesitate to contact our support team at [email protected] for further assistance.
April 12, 2024
I think this worked the very first time I used it but since then it doesn't update Shopify on anything so is completely useless. Back to entering everything manually. I need to look in to other shipping options I guess like DPD or EVRI etc.
Thank you for your review, and we are sorry to hear that you have been experiencing issues with your Shopify integration. Have you consulted our Shopify troubleshooting help page at https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration ? If this help article does not resolve the issues you are experiencing please don't hesitate to contact our support team at [email protected] for further assistance.
Feb. 22, 2024
Really disappointed with this app. Switched our shipping to Royal Mail but the app is rubbish, it does not send tracking info back to shopify so we are having to do this manually to 100+ orders per day.
Feb. 15, 2024
As others have said, this app is completely dysfunctional. Wasted time applying for a RM account to be confronted with this once I tried to use them. I'll stick with the integrated evri and DPD
Jan. 22, 2024
Rubbish app but there arent any alternatives by the look of it. I've got this connected to 2 shopify sites. One of them pulls all orders through including orders not linked to the location chosen and the other site pulls through 3 duplicate orders every time. Very very frustrating. As others have said, I would rather pay for this app and it worked than it be for free.
Thanks you for your review, and we are sorry to hear that you have been experiencing issues with the integration. Have you consulted our Shopify troubleshooting help page at https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration ? If this help article does not resolve the issues you are experiencing please don't hesitate to contact our support team at [email protected] for further assistance.
Dec. 15, 2023
Was working fine, then stopped syncing orders though. Nothing was uploading and none of the recommended "troubleshooting" steps worked. Even tried uninstalling and reinstalling to no avail. There is zero customer service help, so a completely pointless app at this point.
Nov. 15, 2023
Even though Click and Drop integrations lets you choose the location of your store, it pulls orders from all locations in Shopify so all our warehouses are getting the same order pulled through.
Nov. 5, 2023
Not working. App suddenly stopped syncing any orders to our click and drop account.
Nov. 3, 2023
Have to agree with everyone else. This app is no longer working properly. It does not mark orders as dispatched on my shopify store and does not upload tracking. It's an absolute nightmare for us. We have all our social media stores connected to this app and it works fine, but it just does not work well with shopify itself. Unfortunately there is no alternative to this at the moment, so nothing we can do. Please guys sort this app out, we would rather pay and have this working properly then have it free but being absolutely useless.
Oct. 26, 2023
Completely unusable. Says it works and it really just doesn't. Royal Mail is killing itself with the inability to see that it is unable to provide a service to humans without other humans to provide this service. Just Ruining my life one step at a time. Thanks, Royal Mail, Im just glad the queen isn't alive to see what you have done.
Store
My Store
Using app
6 days
Oct. 27, 2023
App has been broken by Royal Mail team, it worked well until a few months ago, now there are multiple errors and the support team do not investigate issues. Waiting for 2 months for issue that Royal Mail cannot process EU orders and now need to find an alternative. Update: The Royal Mail response to reviews is quicker than support but false. It hasn't been resolved and I can't process or ship those orders. The issue remains and hasn't been investigated.
Thank you for your review. It looks like the small number of errors you refer to that occurred over a 30 min period earlier today stopped around lunchtime at the point you created a new Shopify integration in Click & Drop. If you still have problems automatically importing orders going forward please don't hesitate to contact our support team. Regarding processing EU orders it seems that you have been shipping EU orders using Click & Drop recently, but if you are referring to a very specific use case please again don't hesitate to contact our support team.
Oct. 9, 2023
App doesnt work at all - just errors out when installing integration. Tried multiple times, with multiple browsers and machines - same error each time. Looks like i will find another mail provider
Thank you for your review. We updated our app earlier today to resolve the connection issues, but it looks like the last time you attempted to create a new integration was yesterday, so you should be successful if you try again, but if problems persist please don't hesitate to contact our support team.
Oct. 23, 2023
Worst documentation ever in an app. Spent heaps of time setting up the shipping rules so that we could automate the process, then we get to the end of it to find out that if the order contains more than one product you have to enter the postage manually. Why not say that at the start ? The vast majority of our orders are for more than one item which is why we inserted all the weights and package sizes to account for that. A complete and utter waste of time. Edit. 23/10/23. Lack of reply noted, I guess when you get too big to care.....