Cohub Inventory Counting
Take stock of your inventory and know your true value.
Rating
3.7
feedback
23
chart
#8,450
All reviews
Rating Breakdown
Review RSS Feed
Sept. 28, 2024
I am unable to find any troubleshooting guide for Cohub. We have been encountering an issue where a large portion of our inventory when scanned says "Item not found" which means we have to input the UPC code which defeats the purpose of the app. We need an app that helps to make a 100% inventory smooth, painless and expeditious (not taking an excessive amount of time to complete). All of the items have new barcodes/UPC since switching to Shopify as our POS. There is also an issue where the app will scan multiple UPC bar codes creating an issue, or you have to keep adjusting the camera to scan an item which is very inconvenient.
Sept. 18, 2024
If you're doing a full inventory (which we do twice a year), this is what you're looking for. It's easy to use, and the reporting it generates is extremely helpful. We have thousands of SKUs, so we needed something that could handle multiple people counting at the same time. Not only does it work, but the customer support is excellent. Steve helped me troubleshoot throughout the entire process, and I really can't thank him enough for the support. I rarely leave reviews for apps, but I felt like I should for Cohub. I'm sure there are people out there with a similar inventory looking for a system to help them manage it. This is it.
July 18, 2024
We used Cohub for our annual physical inventory at our three retail locations and we plan to use Cohub for every PI going forward. Working in teams and counting simultaneously via cellphone sped up our process and was far more accurate that we've had in the past. Cannot recommend enough!
Using app
About 1 month
Total reviews
1
Average rating
5.0
Dec. 29, 2023
This is the only way we count our retail store. Being able to use multiple devices and work as a team while having the store be actively open to customers is essential. This app tracks all the activity. The built in aggregation feature that automatically totals amounts together if products are scanned separately due to location or timing saves time, sanity and ensures accuracy. An essential app for any product based store. The customer service has always been friendly, prompt and helpful.
Using app
Almost 2 years
Total reviews
4
Average rating
5.0
Dec. 22, 2023
It looks like the app is not being maintained. No updates since 2022. The app would not install on a new Samsung Galaxy S23, our standard phone for the business. So it was a waste of time even trying to test the app. There is NO clear documentation on compatibility, and surprised you have to use a small mobile app, and have no option to use the app through the browser. I am happy to update the review if there are acceptable responses by the developer.
Sorry to hear about the problems you’ve experienced. Your review here is the first we’ve heard about them. Support by product review isn’t the route most users choose for handling issues. We usually learn about problems through our in-app chat function or when users email us at [email protected] or [email protected]. Let’s start first with documentation — there’s an excellent 8 minute Quick Start video that demonstrates exactly how the app works. See the link below. Video and self-explanatory UI (user interface design) are by far the best form of documentation for an app like ours. It’s why we put links to the video in many locations throughout the app. I will say the video is a bit long in the tooth as we’ve added some functionality since it was published -- the very powerful mid-count adjustment, for example. But, the UI makes these updates pretty obvious, so a video update hasn’t been urgent. As for maintenance, we most definitely maintain the app! In fact, a developer is writing this response to you. We release improved code many times a month and as recently as two days ago for enhancing back-end performance. These continuous improvements don’t show up as major feature releases because, for the most part, our updates don’t require users to do anything additional on their end — uninstalling, reinstalling, rebooting, etc. Unfortunately, as I’ve just learned from you, making things less bothersome for our users is having the paradoxical effect of making it appear that we've abandoned the app. Nothing could be further from the truth! Browser support — Easy answer for that. Yes, there is. You can start counts, adjust inventory, download reports, invite users to counts, and more. You’ll find it right there in your Shopify Admin on the left-hand side of the Shopify Home Screen from the “Apps” link. Also, Browser functions are covered extensively in the Quick Start video linked below. Regarding Android support and the Galaxy S23: Our app definitely works on Android devices. It’s not the easiest OS us to support as there several different forks (varieties) in the wild. Being a small company, it can be difficult to code for all the variants. Samsung has a particularly unique version of Android that requires even more attention. That being said, we have tested the app on their Galaxy S20 5G and it works flawlessly. We’ll do some research into the S23. Hope that answers everything for you. We’d love for you to give us another try. Happy to work through the S23 problems with you -- if you’re having trouble, it’s likely others are, too. And, know that when you’re contacting our support you’re talking directly to the creators and developers who write the code. There are no non-technical types put between you and those who make cogs and sprockets. In fact, let’s make this even easier — send an email to [email protected] with your phone number and I’ll call you. I know it's a holiday, but I also know that accurate inventory is critical for folks, especially during this time of year. Regards, —Steve * Quick Start Video Link: https://www.youtube.com/watch?v=vMguI_QfGGU
Dec. 17, 2023
As a team committed to meticulous inventory management using Shopify, we recently integrated the Cohub cycle count plugin with high expectations. Our goal was to streamline our inventory processes and enhance accuracy. However, our initial experience has been less than satisfactory, prompting us to seek immediate assistance to resolve pressing concerns. Our team of three dedicated members invested three days in a comprehensive cycle count operation. Unfortunately, we are encountering critical issues in the aftermath of this extensive effort. Firstly, the upload process, which is a vital step in syncing the counted inventory with the system, is vexingly slow. We have been waiting for over 24 hours and the upload is still not complete. This lag severely disrupts our workflow and raises concerns about potential data loss and subsequent inaccuracies. Furthermore, while we are currently conducting a cycle count in another branch, we have discovered that only a fraction of the counted variants are visible on the system. Out of the 740 variants meticulously counted, merely 114 are being displayed. This discrepancy is alarming as it raises doubts about the reliability of the plugin and compromises the integrity of our inventory records. The aim of implementing Cohub was to achieve precise and reliable inventory tracking. However, these issues have resulted in a standstill of our operations and question the plugin's capability to handle large-scale data efficiently. We urgently require support from Cohub's technical team to address these problems. Our priorities are to speed up the remaining upload, ensure all counted variants are correctly reflected, and to understand why these impediments arose in the first place to avoid future recurrences. We are hopeful that Cohub's customer service will respond promptly and provide the necessary assistance to rectify these issues. A swift and effective resolution would not only enable us to proceed with our inventory operations but would also restore our confidence in the plugin's functionality. We plan to revise or remove this review once we receive the support needed and our inventory counts are accurately updated and stabilized within the system. We look forward to a timely and helpful response from the Cohub team.
June 10, 2023
Looks a good app, and the mobile option is good, but it will be great if you can support continue scanning with a barcode scanner, mobile camera are not always accurate when reading barcode, you should try to enable a simple text input so user can scan barcodes with a scanner.
We've tried and we have! In fact, we've had external barcode scanner support pretty much from the beginning. Cohub Inventory supports Socket Mobile barcode scanners for both Apple iOS and Google Android. Simply install the Socket Mobile Companion app on your mobile device and our app will connect to your barcode scanner. Still, mobile device cameras work so well that most users don't bother with the alternative. Best of all, every employee already has one right there in their pocket -- No need to buy and futz around with extra hardware.
May 23, 2023
The app works flawlessly, and addresses the issues we had with other stock taking apps. The function to "0 out uncounted items" is hugely appreciated. Scanning with the phone sometimes has trouble with older or faded barcodes, but it is just as easy to connect a socket scanner to your phone to make things go a bit faster. Preformed inventory at 2 locations with some 8k SKUs and had no problems. Support is responsive.
Jan. 6, 2023
Deleted the app after I repeatedly was unable to download a spreadsheet of our inventory. Wanted this app to use for our manual inventory count that we do annually. Right at the start the download information appeared rather quickly however when I needed to download everything so I could view the report and compare this information to the information in Shopify, I could not. I needed this to start and again later after we completed the scanning. I wasn’t able to do this as the system was only providing me with a download of a statement regarding their auto pay charge for the app. Time is of the essence and not having support available to assist on the weekends and/or after “banking office” hours is not beneficial for us as a small business. We work many hours behind the scenes and counting inventory after business hours when there is no customer traffic. Unfortunately not having support available to help when we are actually trying to use their software was problematic. It is unfortunate because I really wanted it to work and had high hopes for the possibility of what this software could do.
Our apologies for taking 32 minutes to respond to the support request. A complicating factor in this particular case was that the app was uninstalled 3 minutes after the support request was sent. While I’d love to be able to respond in under 3 minutes, I doubt such a standard is possible given the time it takes to read a request, gather information about the situation, consider a solution, and then write a response. For the report requested, I’m not sure why a statement about app fees would have been substituted. That’s the first time I’ve ever heard of such a thing happening. One possibility that comes to mind — we display a message auto-pay being disabled when the app is uninstalled. I’m thinking you may have been looking for a report regarding a count session, which is what most of our users need. To see this information, there first needs to be a finished count session on which to report. In this case, there was only one open count session, with only one counted item, and the count was never finished. You mentioned having to count after-hours when there is no customer traffic. With Cohub inventory’s “mid-count adjustment” feature, you can perform a count at any time. There is no need to bring in after-hours staff or close the business. All of us at Cohub have years of inventory experience, including retail, and it was unacceptable to us that a business should close or incur unnecessary expense just to know what’s actually sitting on the shelves. The mid-count adjustment system tracks outside transactions that will affect items you are counting, sales transactions being the most common. When the count is finished, we present you with a list of these mid-count adjustments for you to accept or reject. It’s a powerful feature that allows you to count with minimal impact on your operations. I’d love for you to give the app another go. If you do, please take a few moments to watch our Quick Start video on Youtube: https://www.youtube.com/watch?v=vMguI_QfGGU . It’s a short 8-minute overview of how our app works, the philosophy behind it, tips for making counting more productive, and how to use data from the app to investigate counts that aren’t what you expected. I wish you the best with your inventory counting, however you choose to proceed. Regards, —Steve
Jan. 5, 2023
Very good working app. I never was able to get my inventory so fast than with this app. There are 4 small improvements i think would be good for even faster counting: 1. Be able to find products with the search function in the app with brand names. Now it is only possible with exact product name, barcode or SKU 2. Be able to add a barcode to a product if the mobile app is not able to find it (maybe not easy to provide) 3. Be able in the mobile app to search for a product in the counted page to see how much was counted. 4. Be able to sort counted products in the desktop app to see wich products have the biggest difference between counted stock and active shopify stock.
Greetings Pelletgrill, Glad to hear the app is working well for you. And, thank you for your suggested improvements. Actual user feedback is the best feedback. I’ll contact you directly, if you don’t mind, to learn more about your suggestions. As you mentioned parenthetically, some of these are more complex than they first appear and it would be useful for us to have a thorough understanding. Regards, —Steve
Jan. 19, 2022
Wir haben Cohub in dieser Woche für unsere Inventur eingesetzt und sind total begeistert. Nach 25 Jahren Inventur-Stress hatten wir zum ersten mal einen komplett störungsfreien und entspannten Ablauf. Die Handhabung ist kinderleicht. Eine komplexe Einweisung unseres Inventur-Team wie in der Vergangenheit, war nicht nötig. Cohub hat das Thema Inventur entzaubert und es geschafft die technische Komplexität aus dem Thema zu nehmen. Hinzu kommt die Einsparung der Kosten für die Scanner die in der Vergangenheit gemietet werden mussten. Von unserer Seite aus ist Cohub ein absolutes "must have" !!
Jan. 12, 2022
What a time saver! We installed the scanner app on our store iPhone and the owner's iPhone and scanned away. Pulled reports for scanned and unscanned items from Cohub and adjusted accordingly for a perfect inventory count in FAR LESS TIME than ever before. Immediate had to tell all of our friends about this app. Highly recommend!
Jan. 10, 2022
We used this app for the first time of our yearly full count and the experience was just perfect. During the process we made a mistake, the count was abandoned but support restored it and saved due to that hours of our work. Outstanding! We keep using the app and highly recommend giving it a try.
Dec. 11, 2021
Just love your app and your customer service is out of this world as always! Always quick to respond to any questions or issues I might be having and are open to new feature suggestions.
Nov. 1, 2021
I have tried soooo many inventory apps with no success. I was looking for something simple - like only inventory! - something that interfaces with my Shopify website, and it possible, could separate my locations, all at a reasonable price!! WOW and guess what - here it is. I was able to train my clerks in less than 15 minutes. We are still learning some of the finer points, but we are up and running. This is a GREAT app!!!!
Oct. 6, 2021
Cohub inventory has saved us countless hours on our inventory counts. The iOS companion app connects to our Bluetooth Socket Scanner seamlessly, and the count itself goes as fast as we can scan our inventory UPCs. I had a hiccup with some newer products not scanning properly, and their support replied to my emails in a matter of minutes to help resolve the issue. I highly recommend this to anyone with a large catalog of barcoded inventory.
Jan. 21, 2021
We are so excited that we have finally found the answer to our inventory nightmare. All we wanted was something simple and user friendly... We found it! We love Cohub and the customer service team is AMAZING!!!!!!!
Jan. 19, 2021
I had to leave another review actually!! Just to thank for AWESOME support!!! THIS IS A MUST HAVE APP!!!
Jan. 13, 2021
This is a MUST have! The App is working like a charm and making stock counting a pleasant affective procedure with the combine teamwork feature. If one have wide stock the app's backoffice make it easy to find duplicates and errors on the inventory. And the most important customer service is superb! Available, friendly and reliable. Any issue we encountered was addressed within hours. Having a mobile App making all the differences between this App and others. HIghly recommended.
Oct. 15, 2020
Lifesaver! Although many of our products don't have barcodes, we found it really easy to navigate the app, complete our weekly cycle counts and have everything updated straight away. It's definitely a lifesaver and time saver!