Shopify Collabs
Shopify Collabs - Shopify's Influencer App
Rating
3.0
feedback
239
chart
#1,066
All reviews
Rating Breakdown
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April 4, 2024
Please note: do not install this app, we did not like the app. So removed, major problems with our shop since the removal of this app. The product photos and backend are no longer shown, just like the blog no longer has photos. It's not even worth 1 star!
Hi Chique Design, thank you for the review and your feedback. We have been experiencing a platform issue regarding images on the store front not being visible and our technical team is actively working on a resolution for this. The issue with your images is separate from the collabs app. We'd love to hear more about why the collabs app did not work for your business. -Shay, Shopify Support
March 15, 2024
Honestly this app is horrible. Doesn't load half the time, and when it does, 99.9% of the people who have applied to collab with my brand are very small "influencers" (so, people with only around 200 followers on instagram) who are only looking for free items. The fact that there is no way to track or penalize influencers after they receive free items is a huge negative for me. The only thing this app has been useful for so far is for my friends to apply. Organic reach in the "collabs network" is god awful, literally just a bunch of dishonest people looking for free things.
Hi, there. Thank you for taking the time to leave a review for Shopify Collabs! I'm happy to put forward a feature request regarding being able to report influencers to our Collabs Devs for their consideration in a future update. If the app is having trouble loading, please check to make sure you're using the latest version, that your device is also on it's latest OS version, and try re-installing the application. Thanks again for your review! -Imogen, Shopify Support
March 4, 2024
Terrible. Very basic. Just like all other Shopify apps.
Thanks for the review. If you would like to edit/update your review to include some additional context on what you liked/disliked - we would greatly appreciate it! As this feedback is how we can improve and make Shopify developed applications better for all merchants and users. -Ollie, Shopify Support
Feb. 26, 2024
Stopped displaying page properly after only a few days, landing page looks awful, no buttons displayed images randomly placed. Looks cheap.
Hi, there! Thank you for sharing your feedback. We're sorry to hear it did not meet your expectations. Our team would like to further understand the specific issues you're experiencing regarding the page not loading, button and image display. If you'd like, you can chat with us more in depth via the Shopify Help Center: https://shopify.link/vRnL. -Victoria, Shopify Support.
Feb. 23, 2024
*** Update: Shopify customer support said there's a problem with Meta integration that they're working to fix, so there's still hope. *** When setting up Instagram I keep getting this confirmation: "You've now linked Shopify Collabs to Facebook" but then on the Collabs settings this error shows: "To connect you must grant Page permissions for at least one Facebook Page" Looked through shopify forums but couldn't figure this out.
Hi, There. Thank you for taking the time to leave your review. You will want to make sure that your Facebook account has a Facebook Page that you will be connecting your account to. If you're not sure how to create your Facebook page, please follow the steps here: https://shopify.link/6M4B. If you do have a Facebook Page and you're not sure how to grant permission to Shopify, please follow this help doc: https://shopify.link/bYpk. If you're still not able to connect your page, please contact our support team so they can take a look at this for you: https://shopify.link/WJna. Write "I need support" in the chat, and follow the prompts to connect. -Kitana, Shopify Support
Feb. 6, 2024
Useless. Very complicated. Less opportunity to individualise things.
Using app
6 days
Total reviews
1
Average rating
1.0
Hi there. Thank you for taking the time to provide us with feedback on how Shopify Collabs can be improved; we appreciate you reaching out to let us know. I am sorry to hear that you've found the app to be complicated and I'd recommend contacting our support team if you need assistance using the app: https://shopify.link/vRnL. -Victor, Shopify Support
Feb. 5, 2024
The product categories do not include mine, making his app useless for my business. How can I find anyone or they find me if my type of business is not mentioned? re your reply... what would be close to education?
Thank you for your review. Please select those closest product type to your products. If you don't beleieve there is one, then please contact our Support Team (https://shopify.link/qL3P) for the next best steps. -Emily, Shopify Support
Jan. 10, 2024
I had high expectations, and have been disappointed. Poor customization options, reoccurring issues verifying required social accounts during application process, lack of resources and manual entry when trouble shooting.
Hi, there! Thank you for providing your feedback. It has been documented and submitted to the relevant teams. - Skye, Shopify Support
Dec. 30, 2023
After utilizing this feature for a year, it's become evident that the strategy of providing discount codes to influencers is flawed. These codes are frequently intercepted by bots and dispersed across public discount sites, allowing customers to access them without the intended influencer engagement. Consequently, influencers are unfairly earning commissions on these sales. This issue has resulted in more financial loss than gain for our company. Additionally, the platform lacks a crucial functionality for mass communication with influencers, making it challenging to keep them informed about the latest product news and updates. This significant oversight hinders effective collaboration and marketing strategies.
Hi there, Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support. Vance | Shopify
Dec. 12, 2023
I have tried many times，there is no verification email，so how should I invite creators?
Hi there, Anh here from Shopify. Thank you for taking the time to share your review of the Collabs App with us. Your feedback is extremely valuable. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Anh | Shopify
Dec. 10, 2023
This app is a joke. The "influencers" who use it are after free product only. There is no way to hold them accountable for actually promoting the product. Every single collab who has applied, never posted to any socials after getting their product and have stopped communicating with us. We since changed our gift to 50% off their first order instead of free product - now anyone who applies private messages us on Instagram asking for free product to promote. What a joke.
Hi there, Thomas here from Shopify. Thank you for taking the time to provide us with this incredibly valuable feedback. I'm sorry to hear of the struggles you are facing setting up and using the app. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern. Thomas | Shopify
Nov. 18, 2023
DONT DO IT SHOPIFY SUPPORT IT BAD IT NOT THE SAME THEY NEED TO BRING THE PHONE CALLS BACK
Hi there, Vance here from Shopify. Thank you for taking the time to leave feedback. Are you having trouble with Collabs, or just seeking general support? I've sent you an email to connect and offer further help to work through any issues you're facing. Vance | Shopify
Oct. 6, 2023
I feel like almost every applicant is a fake person. I am getting several applicants, which I thought was good at first. When I take a look at their profiles it's obvious they are not real accounts. I have sent offers to many but no communication or next step after that has happened with any of them.
Hi there, Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support on this. Vance | Shopify
Sept. 20, 2023
Gating the entry to collab network with minimum sales criteria of 10K USD (It is equivalent to 800,000 INR) for India based business is pretty steep. This should be revisited for Non-US business
Hey there, Thank you for taking the time to share your review of the Collabs App with us. Your feedback is extremely valuable. I'm sorry to hear about your recent concerns with the Collabs Network requirements, this is the newest addition to the Collabs app and currently only available to the USA, Canada, and UK. I'm going to follow up with you in an email and share some more information with you. Jason | Shopify
Sept. 18, 2023
We switched over to this app from Refersion and are starting to regret it. Collabs discount codes don't stack, and when you use a 3rd party plugin to stack the discounts codes arent registered to their respective influencer, thus having to manually figure out how to send them their commissions.
Hi there, Mario here from Shopify support, thank you for taking the time to install and use the Collabs channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Mario | Shopify
Sept. 14, 2023
The most rediculious app. In order to join the collab network you have to have made $10K in sales in the last year. Otherwise you can only put it on your page, with no other way to recruit. So it is basically useless. How is a new shop supposed to get visitors and sales? A good affliate network would help, but this is not it since you have to be well established first. It stifles growth, not promotes it. Don't bother.
Hello, John here from Shopify. Thanks for taking the time to submit your feedback, we'll pass this on to the developers that the eligibility requirements cannot be met by brand new stores which don't meet the requirement. In future the app may have less restrictive requirements for the collabs network but for the moment the requirements must be met to be able to use the Collabs Network feature. John | Shopify
Sept. 1, 2023
My first app for affiliate marketing. Most of the applicants have very little following/engagement. We sent gifts and received nothing in return. Pretty much a thanks and goodbye. Really no benefit at all. Will look for an app that holds affiliates accountable and does a better job vetting influencers.
Hi there, Thomas here from Shopify. Thank you for taking the time to provide us with this incredibly valuable feedback. I'm sorry to hear of the struggles you are facing setting up and using the app. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern. Thomas | Shopify
Aug. 21, 2023
This is the worst app I have come across. Nothing is clear what needs to be done and how to work with it.
Hi there, Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support. Vance | Shopify
Aug. 8, 2023
I should have listened to the reviews. This app is more trouble than it's worth. The only way you can invite an influencer is through email. You have to create your own shareable links and discount codes for affiliates to share. I'm a shop owner not a coder. I use Shopify for simplicity and this app just wastes my time. The support is non-existent, they reply with canned responses. The gift system is flawed. Many "influencers" are using this app just to get free product and are clearly not interested in being an affiliate. Honestly, there's too many issues to list. Find another app.
Hi there, Thank you for sharing your feedback. Affiliate links and discount codes are automatically generated for you, so no coding experience is required. As for inviting creators to join your community, there are more options than sending an email. I am going to follow up with you over email to open up the lines of communication and help get you some support on using the app. Charlotte | Shopify